One-time payment became worthless. Zero compensation after policy change.
A few months ago, I purchased a package from Infinity Filter for a one-time fee, which was supposed to provide better server limits and player pricing. I bought this service in advance for an upcoming Minecraft server project.
Before I even had the chance to launch my server, Infinity Filter completely changed its pricing policy, moving everyone to a monthly subscription model. This change made my original one-time purchase completely worthless. While the "old panel" theoretically still exists, migration to the new monthly system is effectively mandatory.
The legacy panel has been stripped of essential functions, or they have been intentionally broken to force users to switch. Essential features required for operation, such as downloading the necessary plugin or changing the payment plan, are no longer functional on the old platform.
I contacted their support on Discord, expecting some form of compensation, credit, or at least a discount on their new subscription given that the old service is practically unusable. Instead, even after a lengthy discussion, I was flatly refused any form of remediation for the money I had already paid.
I was forced to escalate the issue to my bank. After providing all the documentation, my bank agreed that this was a failure to deliver the service on Infinity Filter's part and issued a full chargeback.
This treatment of pre-paying customers is completely unprofessional. Furthermore, the company actively tries to hide criticism: on their Discord, negative reactions to announcements are removed, and after I expressed my dissatisfaction, they removed my role, preventing me from writing a review at all. I cannot recommend this company to anyone who values fairness, transparency, and reliability.
Reply from Infinity-Filter
Thank you for your feedback. We would like to clarify several points:
Contrary to what is stated, your lifetime purchase remains fully valid and accessible. When we launched our new panel with a subscription-based model, we maintained the old platform accessible at panel-old.infinity-filter.com specifically to honor the commitments made to customers with lifetime plans.
- Your original plan continues to function exactly as intended at the time of your purchase
- Access to the promised features
Usage-based pricing according to the original terms
- No obligation to migrate to the new system
The new panel (with monthly subscriptions) is a separate offering with new features. You are not required to use it and can continue using the service you paid for.
If you are experiencing access issues with panel-old.infinity-filter.com or have technical questions, our Discord support remains available to assist you.
