Infinity Car Rental Reviews 

Very easy to book, great prices, and personnel super kind and helpful!!!

Trustpilot has very good connection with them. All other reliable websites giving Infinity car rental in Cancun very bad reviews. From now, I don’t believe Trustpilot reviews at all because I had a very bad experience & I think Infinity car rental is a SCAMMER, no doubt on that.
Please, please don’t misguide the customers.

They try to charge me 4 ti.es more for the car that I prepaid online. They make a look, like they can't charge deposit and change rate 3 or 4 times more. Never do business with them again. Lesson learned.

I have booked a car online on April 13 at Infinity Car Rental Cancun agency. When I came to pick it up the car the same day, they have refused to take my WISE VISA credit card.

So I have asked someone in Canada to ship me my new Visa Card from my Canadian Bank. When I've received it, I went back to Infinity agency and they now requested a deposit of $16,000 USD in order to take the car and use the insurances provided with my credit card.

I told the agent this was unacceptable, this number was not stipulated anywhere in the contract. He finally went to check with the management and came back with a lower Deposit amount of $8000 USD.

This was still unacceptable, as this amount was not stipulated in the rental conditions. They offered me to take their own insurances for an additional price in order to lower the deposit amount, but as I had my own insurances, I declined this option.

As my credit card had a limit of $10,000 CAD, the deposit has been refused, and I have not been able to take the car.
I would like to be refunded as this condition should have been cleared BEFORE renting the car.

Really bad. Also known as Nu car rental. Check other sites for reviews rather than the short and generic ones on here.

The place is not at the airport at all. Its 20 mins away. We had to spend around an hour just waiting for the shuttle. Once we arrived at the place and waited another hour they denied the credit we paid despite the proof. They even denied they were the same company (despite their name on a sign on the building!) They wanted us to pay again and purchase extra insurance or leave a huge deposit. It's a good scam as you're now far from any other rental place standing around in the dark with your luggage. The guy offered to call a cab but not the cab company we requested, instead he insisted on calling his friend. We walked away and grabbed a real cab. Booking with this company was a costly waste of time that got our vacation off to a terrible start.

Manager of Cancun Infinity Car Rental also scamming people under Nu Car Rental (same place) Luis Angle Cerezo Zainos is a con man who will sell his soul for a few hundred dollars. He charged me 200% more than the reservation that was already paid. When i showed him that it was contradictory to the contract he basically admitted he was scamming me, to either pay the increase or me and my bags need to leave the car rental. This car rental is in downtown Cancun like 5 miles from the airport with no other car rental places for miles. So of course for my safety i had to pay. He had no sympathy or empathy whatsoever. He didn't look at me as a fellow human being, but as a target to scam the almighty dollar. You will find Karma is very real Luis!

Misael the best driver, he was very kindly with us definitely we are going to return again.♥♥♥

Good service here, no complaints. You get exactly what you expect. Angel was able to help us and went smoothly. Thank you for the service.

Enjoyed the service, my vehicle was ready when I arrived. Easy return and got shuttled back to the airport by Santiago!

Very good service, highly recommend.

The car rental was great and they offered a pleasant service, highly Recommended!

The car was great.
Everything worked well.

Very nice service, staff,car .

Carlos was very helpful and made the rental and return process very easy!

Avoid! A complete scam if a place: rude staff. Bear up cars and unsafe baby seats. Some sort of insurance scam happening here to, prepaid insurance is not accepted. They seem not to accept visa o my MasterCard. Miles away from airport, poor pick up transfer. Not worth saving a few bucks stuck with known brands, enterprise /Europ car

These scammers did not meet me at the airport as per our booking agreement. After spending ages on the phone I found out they are not even at the airport while my booking states "collection & return to Cancun airport". They assured me I would be collected in 15 min and after waiting 2hrs I could no longer reach the office and was left stranded. I had to book a new car from AVIS at the actual airport. Infinity still charged me in full and are refusing to refund me. AVOID these guys and use reputable renal agencies that are actually at the airport

Being sure to book in pesos thru the adocar website, with full insurance included, i had a great experience—the price was exactly what I expected to pay, I could rent longer than 30 days, and the car was in excellent condition. The staff at the office were friendly and professional. The manager Gustavo acknowledged my value as a long time customer when I got into an accident, was concerned for my well-being and assured me that I wouldn’t be liable for any damages.

Gustavo was extra ordinary, he went over and above his responsibilities to turn in a fresh clean car and his attention to detail was extraordinary. She deserves a raise!

NU is now Infinity
Booking.com has outdated info; but, once that was figured out. All is well,
Thank you
Personal we’re great face to face.
I would use again

Very helpful, called me to check once my plane arrived to pick me up for my rental