Infinity Collectables Reviews 1,523

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 921 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, often describing them as great and exactly what they wanted, with items arriving well-packaged and quickly. Reviewers frequently highlight the fast delivery and careful packaging, making them happy with their purchases and likely to buy again. However, a significant number of people express dissatisfaction with unfulfilled orders, especially pre-orders, and a complete lack of communication from the company. Customers report not receiving items, no updates on their orders, and emails going unanswered, leading to difficulties in obtaining refunds.

What people talk about most

Order

Reviewers mention ambiguous feedback about order, with many customers reporting significant issues with... See more

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing satisfaction with fast and... See more

Response time

People report negative experiences with response time, with many customers stating they received no reply to... See more

Refund

Customers had negative experiences with refund, with many reporting that they did not receive their money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered Xmas present via Shop app. A stranger things repro cap. Never arrived or updated on order. Couldn't get through to company via app. Said company not listed. Finally approached them... See more

Rated 1 out of 5 stars

I placed a pre order for an item in October of 2025… which was set to release in January 2026. Time came and went, no updates. Emailed for information, nothing. Do not order from this company. They ca... See more

Rated 1 out of 5 stars

Terrible website. I preordered a NECA Art the clown figure on October last year. It said it would be in on December. They told me at the point. My order has been received and is being processed but... See more

Rated 1 out of 5 stars

Pre ordered items back in 2025 and PAID for it total £58.02 for 2 items and postage via paypal, I randomly contacted them for an update in March 2026 after logging in and seeing my order has been canc... See more


Company details

  1. Toy Store

Written by the company

Infinity Collectables aim to bring you some of the best science fiction, fantasy and entertainment products online. Specialist in collectables from movies and television, including Star Wars, Marvel, DC, Transformers and many more.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. Complete scammers! I ordered a Christmas present for my son back in November- it is now April and nothing received, They don’t reply to emails and I’m now over £100 down and can’t get my money back. So upsetting.

April 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible, ordered something that was “in stock” 6 months ago and have heard nothing about it since. Sent multiple emails with no replies. Lesson learned, stay away.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Sadly a terrible company. What happened since 2024? I made a preorder back in sept 2024, they were communicating back then, all seemed fine, but the preorder is still not recieved (was due Q1 2026) no updates at all, no replies to any of my emails. Lost money. Now i probably wont be able to get this figure as its also sold out everywhere, "cheers guys". Avoid

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

DONT NOT ORDER FROM THEM!!!!

If I could give less than one star I would. Awful company and like everyone else says scammers. I WARN ANYONE WHO READ THIS TO NEVER BUY ANYTHING FROM THEM. I luckily had my case resolved, May not be the case with everyone who has ordered from them. I will be reporting them to trading standards as whatever racketeering or scam they are running should stop. And everyone else who has bad experience with them should. Since they changed there website and started selling key-rings among other tat.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered an item (not pre order) in November, no delivery, no reply to emails, no contact number and it’s now April. Avoid at all costs. Reported to my bank to try and get my money back.

April 4, 2026
Unprompted review
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Rated 1 out of 5 stars

I have not received my order some 6…

I have not received my order some 6 months later, nor have I had any communication. I have submitted tickets asking for communication or even just acknowledgement but nothing!!
This is a scam company, do not order anything from them.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Not even worth one star.

Not even worth one star.
As someone else's review said: "Don’t expect your order to arrive or for the company to reply to your emails. [...] I have claimed the money back via my bank. Wish I had read the trustpilot reviews before ordering, terrible company"

This is so true. And they have the audacity to challenge my claim with the bank. The item isn't even on their website anymore and I never got it. I sent emails to three different email addresses that they have and still nothing!

January 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam scam scam

Scam scam scam. Do not touch this company with a barge pole. Made a pre order months in advance,never sent items or replied. They cancelled the order 5 months after it was made and no refund came through. I got my money back off bank then this company has re claimed the money back in dispute. Now having to proceed further as they do not reply to emails. Scam site run by charlatans and liars. Scum like this should not be allowed to trade

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Possibly a scam site

Possibly a scam site, not just an unreliable site but I think it might actually be a scam as I don’t know anyone who has actually received what they ordered especially pre orders, after months of ignoring my emails I took it to my bank and got my money back, they do reply to emails regarding orders before you order though lol

February 1, 2026
Unprompted review

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