I ordered an infinity dress earlier, which I was very satisfied with, so I decided to order the "beach dress", which wasn't what I expected. So I reached out to the support, they replied fast and offe... See more
Company replied
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See what reviewers are saying
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... See more
Company replied
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... See more
Company replied
Bought two long infinity dresses - in teal and navy. Beautiful flowing fabric and so many options for wearing. Also came with super bandeau to allow for tonnes of different styles. Staff very helpful... See more
Company replied
2.6
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This dress went beyond my expectations
This dress went beyond my expectations. I'm a size 14au and I have a large chest so was worried about buying online especially with the sizing been so broad, but it is a perfect fit. Such a beautiful dress and the material feels amazing and is a gorgeous colour. The deliver to Australia was fast too.
February 23, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for taking the time to share your wonderful experience! 💖 We’re absolutely thrilled that the dress not only fit you perfectly (hello, fabulous size 14AU confidence! 👏) but also exceeded your expectations in comfort, color, and quality. We know how tricky online shopping can be, especially when it comes to sizing, so your trust means the world to us!
It’s fantastic to hear that the shipping to Australia was fast—we work hard to make sure our international customers get their gorgeous pieces as quickly as possible. You look amazing, and we hope you feel just as incredible as you do in this dress!
Wishing you many occasions to shine in it—you’re going to turn heads for sure! ✨
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Very friendly and helpful customer service
Very friendly and helpful customer service. Answers and assistance within the shortest possible time.
Thank you!
February 6, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your kind words! 💛 We're thrilled to hear you had a positive experience with our customer service team. Providing prompt and helpful support is our top priority, so your feedback truly means the world to us!
Our team is always here to make your shopping experience smooth and enjoyable. Don't hesitate to reach out if you need anything else - we're happy to help!
Wishing you many wonderful moments in your [infinity dress]!
Great customer service
Great customer service. Really responsive and easy to deal with. Dresses are a lovely colour (dusty rose) and soft material. I loved how they were packaged really neatly. The idea of the bridesmaids customising their own dress but also matching was the selling point and really pleased with the choice.
February 7, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your glowing review! 💕 We’re absolutely delighted that you loved your dusty rose bridesmaid dresses—the color is one of our favorites too! It’s wonderful to hear that the soft material and thoughtful packaging added to your experience.
We totally agree—the best part of our infinity dresses is how they let each bridesmaid express their personal style while still creating a cohesive, beautiful look for your special day. You’ve perfectly described exactly what we hoped to achieve with our designs!
Thank you for trusting us to be part of your wedding journey. Wishing you and your bridal party a celebration as gorgeous as you all will look! ✨
Great fabric quality
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the shorter side so I'd have to wear flats. Wrapping it was easier than expected. The Teal is a nice colour, a lot more vibrant than expected but still flattering.
January 26, 2023
Unprompted review
Reply from Infinitydress
Thank you for sharing such detailed feedback - we truly appreciate it! 💙 We're thrilled to hear you're happy with your teal dress, especially regarding the fabric quality and perfect plus-size fit (though we'll note your comment about the length for future reference).
It's wonderful that the color's vibrancy was a pleasant surprise while still being flattering - teal really is such a gorgeous, versatile shade! We're also glad the wrapping process went smoothly for you.
Your kind words about our fast shipping mean a lot to our team. We hope you feel as fabulous as you look in your new dress - it sounds like you'll be turning heads wherever you wear it!
I love this dress
I love this dress. I bought the wine red color which doesn't look great on my skin but fits exactly as I expected and is a good quality for the price. This company cares about their customer service, I'd buy this dress again in a different color.
January 26, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your honest and kind review! ❤️ We're thrilled that you love the dress's fit and quality—it's wonderful to hear it met your expectations. While we're sorry to hear the wine red wasn't the perfect shade for your skin tone, we truly appreciate your feedback and would love to help you find your ideal color next time!
Your trust means everything to us, and we're so grateful you'd choose us again. When you're ready for your next dress, don't hesitate to reach out—we'd be happy to recommend our most flattering shades based on your preferences!
Wishing you many stylish moments ahead!
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Lovley dress great customer service 5*
January 20, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your 5-star love! ⭐️ We're thrilled you're happy with your dress and our service - making customers smile is why we do what we do!
If you ever need anything else or want to try another style, we're always here for you. Wishing you many wonderful moments in your new favorite dress!
Beautiful dress and helpful staff would…
Beautiful dress and helpful staff would recommend!
January 18, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your lovely review! 💕 We're absolutely delighted you love your dress and had a great experience with our team. Making sure every customer feels special is our top priority!
We're honored by your recommendation and can't wait to help you shine in more gorgeous styles. Wishing you many happy moments in your beautiful new dress!
Great color
I got the dress in red and the color is bright and bold.the fabric has a nice shine and stretch. The one size plus is very true to size 24.
January 9, 2023
Unprompted review
Reply from Infinitydress
Yay! We're so thrilled you love your bold red dress! ❤️ Your review made our day - especially hearing how perfectly our plus-size fit worked for you (size 24 perfection!). That luxurious stretch-and-shine fabric is one of our favorites too - so flattering yet comfortable, right?
Thanks for trusting us with your style needs. You're going to turn heads wherever you wear this showstopper!
Really good company ! Highly recommend
Really good company ! Nice quality material and dresses. Perfect for a wedding or special occasion. Thank you ! 5 star !
January 5, 2023
Unprompted review
Reply from Infinitydress
Wow, thank you for this glowing 5-star review! ⭐️⭐️⭐️⭐️⭐️ We're absolutely thrilled to hear you love your dress and the quality of our materials. Helping you look and feel amazing for those special moments (like weddings!) is exactly why we do what we do!
Your kind words mean the world to our team. We'd be honored to dress you for your next special occasion - maybe in our new [season/collection] colors? 😊
Wishing you many unforgettable moments in your beautiful dress!
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Excellent customer service
Infinity dress customer service was excellent, I purchased the dress in the summer and majority of my bridesmaids tried it on and loved it. I had to wait for 1 bridesmaid to return to the UK at Christmas to try on the dress and unfortunately it was way too short for her and came above the ankles. I therefore needed to return the item and find longer dresses as I wanted all my bridesmaids to match. This was some months after purchase and Infinity Dress were very understanding and kindly offered me 50% refund, even though out of the return window. I am very grateful.
January 4, 2023
Unprompted review
Reply from Infinitydress
Thank you so much for sharing your experience with us—we truly appreciate your kindness and understanding throughout this process! 💕 While we’re thrilled that most of your bridesmaids loved their dresses, we’re sorry one didn’t work out as hoped. Your wedding vision is so important to us, and we wanted to make sure you felt supported, even beyond our usual policy.
We’re grateful for your patience and for allowing us to be part of your special day in whatever way we could. Wishing you and your bridal party the most beautiful celebration—you all deserve nothing less! ✨
Fast response time & delivery
Bought dresses for upcoming wedding. Fast delivery. Unfortunately had to return but they were fast in response and easy to deal with.
December 7, 2022
Unprompted review
Reply from Infinitydress
Thank you for your feedback—we truly appreciate your kind words about our fast delivery and hassle-free return process! 💙 While we’re sorry the dresses didn’t work out for your wedding, we’re glad our team could make the return smooth for you.
Your satisfaction means everything to us, and we’d love the chance to help you find the perfect alternatives if you’re still searching. Wishing you the most beautiful wedding day ahead! ✨
Great customer service
December 1, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your kind words! ⭐️ Providing exceptional service is our top priority, so your feedback truly means the world to us. We're always here to ensure your experience with InfinityDress is nothing short of wonderful.
If there's ever anything else we can do for you, don't hesitate to reach out. Wishing you many happy moments in your beautiful dresses!
So helpful!
So helpful! Needed to swap 3 of our 10 dresses to plus size and Tina guided us and supported us with doing this easily and smoothly.
The dresses are perfect for us too!
Thank you!
December 21, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your wonderful feedback! 💖 We're absolutely delighted that Tina could make the size swap process smooth and stress-free for you—she’s a superstar, and we’re so lucky to have her on our team!
Most of all, we’re thrilled that the dresses are perfect for your special occasion. Helping bridal parties like yours look and feel amazing is why we do what we do!
Wishing you all the joy in the world for your upcoming celebration—you’re going to look stunning! ✨
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Nice colour dress can be worn in lots…
Nice colour dress can be worn in lots of different tv ways
December 20, 2022
Unprompted review
Reply from Infinitydress
Thank you for your lovely feedback! 💫 We’re so happy you love the versatility of your dress—it’s amazing how many stylish ways you can wear it, right? Whether dressed up or down, it’s designed to adapt to your unique look.
If you ever need styling tips or want to try another color, we’re here to help! Keep shining in your gorgeous new dress. ✨
Excellent product and customer service
Great dress made from a high quality material and very versatile due to the number of different styles available. Everyone is bound to find a style that suits them! Tina at customer services was extremely helpful and wry responsive when I emailed her regarding some order queries. Can only recommend.
December 6, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your fantastic review! 💫 We're absolutely delighted that you love the quality and versatility of your dress—it's so rewarding to hear when customers discover their perfect style with us!
A special shout-out to Tina for providing you with such excellent service (we've shared your kind words with her—it made her day!). Helping you feel confident and supported is what we're all about.
We're honored by your recommendation and can't wait to help you find more pieces you'll love. Here's to many stylish moments ahead! ✨
Bridesmaid dark purple long dress perfect choice
Ordered the plus size dark purple long, feels great on and so many options for the neckline.
The bride loved it and so do I.
December 7, 2022
Unprompted review
Reply from Infinitydress
Thank you for your wonderful review! 💜 We're absolutely thrilled that you and the bride love your dark purple dress—it's such a regal and flattering shade, and we're so happy it fits you beautifully! The versatility of the neckline options is one of our favorite features too—it’s all about making you feel as confident as you look.
Wishing you both a magical celebration filled with joy (and stunning photos!). If you ever need another style for future events, we’d be honored to help.
Customer service has been efficient and…
Customer service has been efficient and very prompt. A good experience
December 9, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your kind words! ⚡️ We're thrilled to hear you had a smooth and efficient experience with our team—providing prompt, hassle-free service is always our goal.
If there’s ever anything else we can do to make your [Brand Name] experience even better, we’re all ears! Wishing you many happy moments in your new pieces.
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Amazing Dress
The dress is amazing quality and the colour is just what I wanted.
Fantastic customer service and I would highly recommend to anyone.
December 3, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your glowing review! 💫 We're absolutely thrilled that you love your dress—especially hearing that the color and quality exceeded your expectations! Providing exceptional customer service and beautiful pieces is what we strive for, so your recommendation means the world to us.
We'd be honored to help you find your next perfect piece whenever you're ready. Until then, enjoy turning heads in your stunning dress! ✨
Good customer service and fast…
Good customer service and fast responses. Lovely dress and lots of colour options.
December 3, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your wonderful feedback! 🌈 We're delighted you love your dress and had such a positive experience with our team—prompt and helpful service is always our priority!
With so many color options to choose from, we'd love to help you find your next favorite. Here's to many more stylish moments ahead! ✨
Great company with great dresses!
November 23, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your kind words! 💖 We're absolutely thrilled you're loving your dress and our brand. Making customers happy is why we do what we do!
If there's ever anything else we can create for you, just say the word. Wishing you many wonderful moments in your beautiful new pieces!
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