While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Terrible and unprofessional servicedesk. After contacting the servicedesk they acted really annoyed. They are only interested in there own belongings and don't care about customers or responsibilities.
I ordered a pair of sneakers. I paid for them. It s been 4 months and i still don not have the shoes. I sent them tons of emails. They said dhl didnt understand the address even tho my address had been confirmed by them in the first email they sent me. They do not want to refund my money and to this day they say they have no idea what happened to the shoes. Disgusted with this kind of online sites that trick people like this.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
