Once I had worked out that I couldn't include my lot number in the search, only the strata title number, the site worked well up until the review of the shopping cart. I correctly selected my lot from... See more
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Took a little time to find what I was looking for, but once I ordered our drainage diagram, it was processed and arrived within the hour. An easier search function and it would have been 5 stars.
Tricky to find the right search key - several attempts had to be made to get a result other than "couldn't find any record of the property".
The information we requested was received in a very timely manner. We do find that some reports are more expensive than those accessible through ASIC.
Company details
Written by the company
Make your big life decisions with the help of InfoTrackGO
Contact info
135 King street, 2000, Sydney, Australia
- 02 8203 7600
- support@infotrackgo.com.au
- infotrackgo.com.au
4.0
Great
2K reviews
Asks customers to review
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Replied to 73% of negative reviews
Typically replies within 1 week
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Reply from InfoTrackGO
Hi Bill,
Processing a Property Search By Owner Name searches the relevent states title registry records for a name listed on a title for a matching name that is entered for the order, if no matching records are found listed with the specific state title authority, then a "No Results Found" search result will be provided.
Regards
InfoTrackGO Support
Reply from InfoTrackGO
Hi there,
Sydney Water charge a seperate fee for each Sewer Service Diagram search processed on their records.
If Sydney Water does not have a diagram lodged against the property, this may indicate that a diagram was never drawn, an inspection did not occur or that the relevant fees and charges were not paid to submit the diagram to NSW Fair Trading to hold on record for Sydney Water.
Regards
InfoTrackGO Support
Lack of information
The document provided as a result of the search, did not indicate the name that I was searching on. disappointing.
September 14, 2026
Reply from InfoTrackGO
Hi Gordon,
Thank you for providing your feedback regarding the search result for your order, I will pass on the information to the InfoTrackGO development team for review.
Regards
InfoTrackGO Support
the easy to use GUI with ample data and…
the easy to use GUI with ample data and reasonable price, always using their system
January 7, 2026
Non Existent Customer Support - Save your Money
Went online Wednesday 2nd September to purchase a sewer diagram, despite what the website mentions, it did not arrive swiftly. Followed up with an email the next day, a request with their robot online chat - all to nothing. Days later repeated the process, gave up on every receiving the files and got them via another online portal which actually did deliver them within the hour. Finally on Tuesday 8th September a reply arrived from a human - stating that according to them they had a PDF of the diagram. A PDF I never received, and yes I checked junk mail. The most annoying factor of all of this, if they actually had a semi decent customer service that didn't take 5 days to respond, this PDF could of have been found, and forwarded to me, before I gave up on them, and rebought it elsewhere. Save you money, it's a lot cheaper to buy direct via Sydney Water / Tap - bit of a pain with the account setting up. But a lot cheaper, swifter, and if you need customer service, just a 10 minute wait on the phone, not a 5 day wait for an off hand email.
September 2, 2026
Unprompted review
Reply from InfoTrackGO
Hi Olivia,
Looking into our records for the order, we can see that the search results were delayed by 12 hours from the authority (in this case Sydney Water).
When we received the search results for the order it was emailed through to the email address on file within a minute of being recieved.
We apologise for not responding to your enquiry within the expected timeframe, we are experiencing more requests than expected and are working through these enquiries asap.
Regards
InfoTrackGO Support
Fairly Easy
September 3, 2026
What garbage. Rip off merchants. Waste of time
What garbage. You stick an ai out the front and let is guide people into making useless bs transactions it assures will achieve the stated intent. It then cites an inability to rectify it's bs or even so much as log a complaint. All it can do is provide an unmanned email address. This is fundamentally unlawful for starters let alone an unwelcome obstacle and rip off
September 8, 2026
Reply from InfoTrackGO
Hi there,
I can see that you have used the InfoTrackGO service to process some ASIC searches recently, I'll reach out via email to discuss further with you as you have clearly expressed disappointment with the process involved in the order.
Regards
InfoTrackGo Support
It was fast and efficient
September 7, 2026
I paid for something that didn’t exist
I paid for something that didn’t exist, that is theft
August 31, 2026
Reply from InfoTrackGO
Hi there,
Sydney Water charge a seperate fee for each Sewer Service Diagram search processed on their records.
If Sydney Water does not have a diagram lodged against the property, this may indicate that a diagram was never drawn, an inspection did not occur or that the relevant fees and charges were not paid to submit the diagram to NSW Fair Trading to hold on record for Sydney Water.
Regards
InfoTrackGO Support
Not all dealings or searches are available.
Wanted to buy the registered dealing (a transfer) from when I purchased my property. Could buy the title search but not the registered dealing. Had to use another provider to order. Can’t fathom a reason for this.
August 31, 2026
Reply from InfoTrackGO
Hi Joel,
InfoTrackGO is unable to process transfer dealings searches through our website. I apologise that were were unable to assist you with the additional search.
Regards
InfoTrackGO Support
I conducted the searches I needed and…
I conducted the searches I needed and never received any emails. When I lodged a complaint, I received a response saying " we note we have send you the emails in questions and again, the attached copies of your searches are attached". I paid for these searches and all I got was an untrue statement. If the emails were sent to me, why not provide the send receipt. Whoever wrote to me knew I never received the emails with my searches. Instead of offering an explanation as to why the emails were never sent to me, I was told emails were sent which is incorrect. This is the business, if one is to be given an untru statement, our use of yor services will ceased and our clients will additionally follow suit.
August 30, 2026
Reply from InfoTrackGO
Hi Victor,
Our records indicate that the orders were processed and emailed through to the email address listed for the order. When investigated further we were not able to find any issue or obstruction in the order being sent through to you.
Regards
InfoTrackGO Support
Lost my money on wrong option
Didnt understand options and lost my money on wrong product, no recourse or sympathetic response from support.
August 31, 2026
Reply from InfoTrackGO
Hi Russell,
For each search & order type we list a sample document to help understand the search details and what you can expect to receive for the order.
For each search processed, InfoTrackGO is charged a separate fee from the relevent authority for the search results, this is why we are not able to process a new order or search on your behalf if an order or search was placed by mistake.
Regards
InfoTrackGO Support
I've collected the info needed
August 24, 2026
Soo easy to apply and very quick to…
Soo easy to apply and very quick to sent the certificates you need! Highly recommend.:)
August 21, 2026
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