INF | infplans.com Reviews 921

Kath explained the insurance policy really well and helped with my nuanced doubts.
I had asked Kath about a specific hospital and if they support cashless for emergency and urgent care.
Kath went through it and got back to me in no time.

Cheers
Amar Vignesh

Kaezer was super helpful and i successfully purchased the INF premier plan for my parents with her help!

KHAI is great in assisting. He was able to explain every question with patience. Amazing service.

Team provided the details for my in laws with different options.Happy with the service.

The INF plans sales member Erwin and Grizzy were very polite, patient and helpful in answering all my questions regarding the insurance coverage and limits.

Chlarisse was very helpful and explained everything.

Great service, helpful assistance on the online chat by Cristyl in almost real-time speed.

Support desk is very helpful and answered all my questions with patient.

I paid a hefty premium to ensure comprehensive coverage (VIP plan: $100,000 medical assistance, $2,000 for pre-existing conditions) for my mother who was visiting me in the US. In the middle of her visit, my mother fell ill and started experiencing severe chills and shivering, so we decided to visit the ER given her pre-existing conditions. She underwent a plethora of tests and was diagnosed with a urinary tract infection (UTI). 6 months later, I received a jaw-dropping hospital bill totaling $10,000. Hop denied my claim for the bill citing that that my mother's hypertension was a precursor to UTI and was categorized as a pre-existing condition, leaving me to shoulder the exorbitant financial burden alone.

The sheer callousness and negligence displayed by Hop! Insurance is nothing short of appalling. The blanket assertion that hypertension alone serves as a precursor to UTIs lacks scientific basis and specificity. and ignores the multifactorial nature of this condition. By arbitrarily attributing a medical condition to a loosely defined pre-existing condition without any scientific evidence, they callously dismissed the urgent nature of my situation and disregarded the fundamental purpose of insurance—to provide essential healthcare support in times of need. Their actions have not only left me grappling with the financial strain of an unjustly inflated hospital bill but also shattered my trust in the insurance system as a whole.

I urge anyone considering Hop to exercise extreme caution. It is abundantly clear that their primary concern lies not in serving the best interests of policyholders but in maximizing profits at the expense of customer well-being. Trusting them with your healthcare coverage may prove to be a costly mistake—one that could leave you grappling with the consequences for years to come.

The staff was very supportive, particularly ELLIE, who sought to assure me that I knew my problem would be resolved.

Kaezer, from sales team was very supportive. I have not used this plan ever but looks great plan.
I am giving 5***** rating for sales support.

Grizzy was super helpful and patient.

Cristyl helped with all my questions and helped me to find right policy for me.

SCAMMERS. They take your money and tell you your condition is not covered, even if you buy the most expensive plan. DO NOT BUY. What a waste of money

Great customer service by Fatima. Helped me understand nuances of US medical/insurance system. I hope the claim process (if and when it comes) is as smooth as Sales.

Chlarisse was quick to response to my questions. I had some queries on dental coverage and Chlarisse was able to guide me properly

Excellent client service contact, most helpful support for a special trip planned.