ING Nederland Reviews 

They don’t help, so much not responsible and try to push you out instead of help.

The worst bank I worked with so far. The informations are cracked on their services. When you try to apply for any product as loan, overdraft or credit card. The site informs that you need 3 months of income to be eligible to have a credit limit. Then, you apply for a credit card and it fails, you call the bank and they say you need at least 6 months as a client, a new info that does not clearly shows during the process.

Their algorithm to detect income has flaws, until now it didn’t recognise my salary and it is affecting all my history with the bank. However, they don’t do a manual correction because it needs a lot of time as client to do so, which makes no sense.

You apply for a loan, it gets rejected automatically. It says you can contest and request a manual assessment. You do so and the attendant says that because of one unsuccessful direct debit, it automatically denies and it is not possible to manually make another request or analysis. Again, a conflict with the information on the site.

The experience with ING makes this relationship to be unreliable. You never know what to expect, what new thing will come up! It looks like they put the services and products just as pro forme and when to really give, than the bureaucracy and system makes it impossible .

Also, their response of checking all other information does not proceed. All credit bureaus check almost the same information, I have been accepted for an American Express platinum, with the same searches and only ING blocks. The reason told me was that the income is not sufficient.

Mail came within 3 days..but..card was supposed to have arrive first..in accordance to ING....called..Service was..ok ..

Card not yet received??

Fijne intuitive app

It is fast and reliable

I found ING very helpful for managing my day to day banking needs. I was struggling with a debit card related question and they immediately solved it via their chat bot. I didn't even have to call... What a relief.

NL81 INGB 0115 3980 07

You claimed my Overstapservice was canceled on July 31st before I closed my account, yet for two weeks every incoming transfer to my Revolut IBAN has bounced due to your total incompetence and failure to clear the redirection rule. I have contacted you multiple times without resolution.

Remove this Overstapservice rule from the central register immediately without asking for further information or adding more obstacles.

Consider this your absolute final warning: fix this central database error within 3 business days, or I will immediately file a legal claim in court and hold ING fully liable for all damages.

Great going guys. With this last cyber incident, I do hope that you get you finally start hiring maybe real people and work instead of making everything so expensive all the time. What this means is, our data was sold, clearly. Email, phone numbers, everything was shared with third parties. Oh but make sure not to respond to suspicious email or whatsapp messages, right, so it's my job to do your job as a bank?

Make bank but don't do the work, the work will be done by your customers, sure thing.

Do not consider getting insurance with ING. My experience has been extremely disappointing.

Both of our flights were cancelled, yet ING has refused to take responsibility for the claim. They promised a response within 10 days, but it has now been more than two weeks without any meaningful update or resolution.

What has been even more frustrating is their refusal to communicate with me in English. Despite serving many international customers, they have insisted on communicating only in Dutch, making the claims process unnecessarily difficult and frustrating.

Based on this experience, I have completely lost confidence in ING. I will be moving both my bank accounts and my insurance policies to another provider.

I spent more than 2 hours every day for 5 days straight trying to contact the customer service.

One of the best, easiest acessable,understandable bank i ever dealt with with, Supportive customer service team, and Very Protective, and strict of main objective what bank provides “Safety of customers funds” !

Very good I like it very much.

ING’s website provides misleading—or, at best, extremely poor—information about increasing your daily payment limit.

I increased my limit, and the text directly underneath clearly stated: “This is the amount you can pay today. Mobile and online payments also count.” However, when I attempted to make a mobile or online payment, it was declined because this apparently falls under a completely different limit. There was no clear warning, no immediate way to resolve the problem, and I was told I had to wait another four hours.

I had already arrived at the car dealership two hours early specifically to ensure that the payment could be completed. Instead, I was left waiting for hours, wasting both time and money and disrupting our holiday plans.

To make matters worse, when I tried to submit a complaint through ING’s website, the complaints page could not be found.

For a bank of ING’s size, this is simply unacceptable. The website and app should clearly explain what each limit covers, ideally through a prominent warning when the limit is changed. Judging by other customers’ experiences, I am clearly not the first person this has happened to.

Very poor and misleading information, resulting in considerable inconvenience and wasted time. Please correct the payment-limit instructions and fix the online complaints process. Customers should not have to resort to Trustpilot simply to be heard.

Website is ideaal, functioneert als een klok !!!

I long time in your client.
I come from Hungary 2009, and I still now in your side! So thanks always to the great job❤️

Greenwashing at its finest. Actions don't match the words.ING talks a big game about sustainability, but their actual funding tells a different story. They continue to pump billions into fossil fuels and industrial factory farming, driving climate change and habitat destruction. I refuse to let my money support a bank that fuels the destruction of nature and animals. It is time to close my account!