Ink Nurse Reviews 

501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness in healing tattoos quickly, maintaining vibrancy, and reducing itching. Many people highlight that the creams are light, non-greasy, and effectively soothe the skin, promoting comfort. Reviewers also appreciate the company's amazing, helpful, and responsive staff and service. Beyond tattoo aftercare, consumers found the products beneficial for various skin issues like dry skin, rashes, eczema, and even improving the appearance of older tattoos. People often describe these products as the best on the market for tattoo aftercare, with many planning to continue using them for long-term maintenance.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highly recommending it for tattoo aftercare... See more

Quality

Customers had positive experiences with product quality, consistently praising the effectiveness of the... See more

Service

Users describe positive interactions with service, with many customers praising the company as fantastic to... See more

Staff

Customers consistently note positive experiences with staff, describing them as fabulous, amazing, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issues with my order (not the companys fault) and had quick and amazing customer service. The product itself is phenomenal - there's nothing like this on the market! Heals, no itch, and help... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Ink Nurse. It kept my tattoo moisturized without feeling heavy and helped support a smooth healing process. The colors healed nicely, and my skin felt comfortable throughout. Eas... See more

Company replied

Rated 5 out of 5 stars

Not only has it saved my tattoos, its helped with dry and itchy skin, rashes from chemo and even an allergic reaction that caused welts. And that's just the cream. Its light and not greasy too. The fo... See more

Company replied

Rated 5 out of 5 stars

We've had such a fantastic experience with the product. It's saved my daughter skin!! She had severe eczema and psoriasis. The wash foam was gentle on her flare ups and the cream helped to soften her... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Tattoo Shop

Written by the company

Ink Nurse is an Australian tattoo aftercare brand made specifically for new and healed tattoos. Our cream is lightweight, non-greasy and fast-absorbing, and it is petroleum-free, wax-free and vegan, made for people who want a clean, simple tattoo aftercare routine without heavy balms or ointments. We are made in Melbourne and Certified Australian Made, and we are the only tattoo aftercare brand in Australia partnered with the Australian Tattooists Guild. Ink Nurse has artist ownership and direct ties to the tattoo community and industry. You will find Ink Nurse stocked nationally in over 600 Chemist Warehouse stores, in their dedicated tattoo care range. What we stand for: ✔ Petroleum-free and wax-free ✔ Lightweight, non-greasy and fast-absorbing ✔ Vegan and cruelty-free (PETA and Leaping Bunny) ✔ Botanical ingredients ✔ Certified Australian Made, made in Melbourne ✔ Formulated specifically for tattoo aftercare Good tattoo aftercare should be simple: follow your artist's instructions, keep your tattoo clean, and moisturise with a product made for the job. Trusted by tattoo artists and by Aussies who want their tattoo aftercare done properly, without petroleum, waxes or added fragrance. Join the growing community who have made Ink Nurse part of their tattoo aftercare routine.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(501)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

It's a basic moisturiser.

One of the worst "tattoo" after-care products I've ever used.
On a fresh tattoo, it burns. Honestly burns, worse than the tattooing itself
It's just a basic moisturiser (look at the ingredients and compare them to a cheap moisturiser, almost identical).
Doesn't go very far. Burned through a whole tub in 1 week of twice daily applications on a 1/4 thigh piece.
They seem to delete negative reviews from any location they have that power. E.g. Facebook. I've commented my poor experience on over a dozen of their posts, only for my comments to be removed, or the whole post being removed.
It also appears that they are paying for positive reviews. Products like this should recieve a 3.8-4.2 star reviews, just based on people's preferences, or bodily reactions. But these seem to have overwhelming amounts of 5 star reviews.

Some of this is opinion based on available information, others are personal experiences.
Do with it what you will. At the end of the day, you can buy an almost identical product from Kmart.

Edit to address their response:
I purchased from Chemist Warehouse, not directly, that's the problem when you go national with a chain, you lose direct contact with customers.
With such rave reviews on a product, and no poor ones, anyone would try again after an initial use brought along a weird, or according to them, unheard-of reaction.
Multiple people have posted about this burning sensation, but their posts keep getting removed.
I have only ever used my own Facebook profile, I do not "create" others.

October 14, 2024
Unprompted review
Ink Nurse logo

Reply from Ink Nurse

Hey Matthew, We recall your out of pocket commentary on occasions and are unsure why you’re continuing on with it considering there’s no recollection of any orders under your name, ever.

If any skincare product irritates your skin, you discontinue use, it’s common knowledge to spot test and also listed (by law) on packaging printed directions. So, if you did get your hands on our new formula and products and have this very rare (unheard of for the new formula tbh) experience, then that’s unfortunate and we are sorry to hear. However you don’t need to continue to create Facebook profiles and come to our Trustpilot account - which we haven't used in a very long time.

Anyway, we hope you have got this out of your system now and wish you the best. We’re a small Aussie team having a crack with Aussie made and owned products, partnering with the world’s leading chemists and plant extraction specialists to ensure the quality of our ingredients and products.

For the record - we have NEVER paid for anything regarding reviews or anything like that. We’ve let our brand ethos and products do the talking.

Thank you for your opinion, wish you well.

Cheers, J.

Rated 5 out of 5 stars

The best there is.

Best Australian owned, vegan, cruelty-free product I've found for tattoo after care. Tried many others but this is now my go to as I find it far superior to other creams out there.

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

Non existent customer service and keeping my money

I ordered the cream but no 'it's been posted' notification. My friend had some so I bought it off of her. I wrote to them to say if it's not posted, please cancel. I had order a small pit and medium pot. They said I'd been refunded but they only refunded the small pot and not the large. Also not refunding postage, even though it was never posted. Have emailed. If no Joy I will get credit card or PayPal involved and update.

March 6, 2024
Unprompted review
Ink Nurse logo

Reply from Ink Nurse

Hey Jen! We just looked into this with our UK rep and can see that she did refund the whole order?

You ordered 2 x 100ml jars with our promo of giving the 2nd one for free.

There has been issues with stock in the UK but she did refund you, so there is no “keeping money”?

You’ve ordered a few times without issue and this has been the only time a hiccup with stock has happened and it’s been refunded.
Milly will reach out to you again now to confirm again that the entire amount including shipping has been processed for refund.

But please, a 1 star review without facts is pretty unfortunate. We’ve just read your emails and you even show that it’s been refunded. Shipping included.

Have a lovely weekend, hope to have you back one day.

- Jason, Founder
Ink Nurse
Australia

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, versatile product! I love being able to use this for my tattoos & also my eczema flare ups!!!
Loving the new branding too, 10/10

August 24, 2023
Unprompted review
Rated 3 out of 5 stars

I’ve ordered the ink nurse cream in the…

I’ve ordered the ink nurse cream in the past and it was amazing at healing my tattoos. They seem to have changed the ingredients possibly as the cream used to have a yellow hue, and is now white. They also changed to a horrible new tub; they went from a nice plastic tub to this different white tub. The blue coating on the lid is flaking off and I’ve only been using the tub for a few days. I don’t know what happened, but I was disappointed they changed everything. Their old trad ink design was so much nicer, and the cream aswell. It used to come in this black box with an applicator also. Change it back!!

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Although this is an after care for…

Although this is an after care for tattoo, I got inknurse to try it on my toddler's eczema.
I was so impressed with the results! It really helped soothing her eczema and it's the only cream i have ever used to help with razor burns on my legs. I apply it after shaving and the discomfort is completely gone! So happy with it. Love this product!

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Super fast service

Super fast service. Ordering was easy as. Not confusing and difficult.
The product is AMAZING !!! 1 week, tattoo is virtually healed, I'm impressed alot. Thank you.

October 17, 2021
Rated 5 out of 5 stars

Love love love this cream

Love love love this cream!
So nourishing and works amazing!
I use it on my tattoos and as a hand cream, and even applied to mozzies bites worked awesome!
The packaging is beautiful and little gold spatula makes it so easy to use!
Will make sure i always have this on hand!
Highly recommended 💕💕💕

October 11, 2021
Rated 5 out of 5 stars

Absolutely loving it

Absolutely loving it. I can definitely notice a difference in my older tattoos, they look so much more vibrant after using this. I would definitely recommend.

September 21, 2021
Rated 5 out of 5 stars

I'm so glad I found Ink Nurse

I'm so glad I found Ink Nurse! Best recovery I've ever had on fresh ink (full thigh perfectly healed within 2 weeks) and brought my existing ones back to life. Thanks so much.

September 10, 2021

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