Innago Property Management Software Reviews 430

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use and intuitive design, making property management straightforward and efficient. Many highlight how the service simplifies tasks like rent collection, lease management, and tenant communication, saving them significant time and stress. The ability to keep everything organized in one place, from finances to maintenance requests, is frequently mentioned as a major benefit. However, some customers also noted occasional issues with payment processing times, with funds sometimes taking several days to clear. A few people experienced difficulties with customer support when payment issues arose, mentioning a lack of responsiveness. Additionally, some users found the website navigation challenging at times and encountered problems with background check pricing discrepancies or the inability to sign leases from a mobile phone.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting its ease of use and... See more

Payment

Clients share positive opinions on payment. Many reviewers appreciate the seamless online rent collection and... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface and... See more

Service

People report positive experiences with service, highlighting its efficiency and ease of use for property... See more

Application

Reviewers highlight positive aspects of the app. Customers praise its comprehensive features for managing... See more

Based on these reviews

Rated 5 out of 5 stars

Innago has truly been a game-changer for us at JustWalk Enterprises, LLC. The platform makes managing our properties so much easier — from collecting rent online to keeping track of leases and tenant... See more

Rated 5 out of 5 stars

Innago has made rental payment collection and tracking easier than ever for us. It’s also made all things lease management simple and easy. We have 10+ properties on Innago, and we couldn’t recommend... See more

Rated 5 out of 5 stars

Innago is a comprehensive tenant management app. It was easy to implement and I am amazed at its comprehensive feature list every day. Tenants love it and even an 80 year old tenant who just got her... See more

Rated 5 out of 5 stars

I have two units and this has worked well so far to manage the aspects I need help with. There are features I don't use since I already have a built-in network to support (i.e. maintenance requests th... See more


Company details

  1. Software Company

Information provided by various external sources

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants. From day one, we’ve met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We’ve avoided unnecessary features and focused on saving you time. Too many property management applications are overwhelming, bloated with features that drive up the cost and turn their software “solution” into a software problem. If you feel you’ve lost a competitive edge to larger landlords with modern features, or you simply want to streamline your rental management process, you’ve come to the right place. Our mission is to make renting simple, accessible, and affordable for landlords of any size.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

430 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great for first time landlords !

I’ve been really impressed with this so far. It works well, is easy to navigate, and has surprisingly strong bookkeeping features — especially helpful for new landlords who are just starting to organize rental income and expenses. It keeps everything in one place and makes property management feel a lot more straightforward. Highly recommend!

December 9, 2025
Unprompted review
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Rated 5 out of 5 stars

As a landlord

As a landlord, my experience with Innago has been excellent. It streamlines my workflows, saves me meaningful time, and keeps everything organized in one place. For me, that time savings is everything.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management Platform

I’ve been using Innago for property management and it’s been a great experience so far. The platform is easy to navigate, whether you’re managing one unit or multiple properties. Rent collection, maintenance requests, and tenant communication are all streamlined in one place, which saves a lot of time.

The customer support team is also excellent — they’re responsive, professional, and genuinely helpful. Whenever I’ve had a question or issue, they’ve followed up quickly with clear solutions.

Overall, Innago makes property management much simpler and more organized. Highly recommend it to landlords and property managers looking for a reliable, user-friendly system.

October 22, 2025
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Rated 5 out of 5 stars

Innago makes managing rental properties easy!

Innago makes managing rental properties easy! The best part is it's FREE! The set up is guided, customer support is outstanding, security features are above average. This app has made tracking tenants, income, expenses, even maintenance requests, a breeze!

October 21, 2025
Unprompted review
Rated 2 out of 5 stars

The software is buggy and not…

The software is buggy and not intuitive. To me, the layout and operation does not make sense. If you call for assistance, you rarely get a person on the line. You will leave a message and they will call back but by then you are not in front of your computer. I have been locked out a number of times. I would be wary of this software.

October 20, 2025
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Rated 5 out of 5 stars

Great for our small Commercial real estate company

My business partner and I have been using Innago for well over a year now. We switched from another company because it was more affordable and offered all of the features we needed. We’ve been really happy with how it helped us in our small commercial real estate company and definitely recommend it to others.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Innago has truly been a game-changer…

Innago has truly been a game-changer for us at JustWalk Enterprises, LLC. The platform makes managing our properties so much easier — from collecting rent online to keeping track of leases and tenant info. Everything’s in one place, and it saves us so much time and stress. Their support team is also great — quick to respond and always willing to help. We couldn’t imagine running things without it now. Highly recommend to any small business or landlord looking to simplify their process!

October 14, 2025
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Rated 5 out of 5 stars

Innago powers our entire billing and…

Innago powers our entire billing and maintenance infrastructure for our commercial building. The service is reliable, the fees are reasonable, and their support has been responsive, the few times we've reached out. Would recommend their service to other property owners/managers. Prior to using Innago, we processed this information manually over email and payments via Zelle or check. As a result, we lacked the reporting that Innago provides out of the box, which has been helpful. Now, we're able to manage these processes remotely and keep our small team aware of any issues on a real-time basis.

August 25, 2025
Unprompted review

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