Innes Reviews 

25
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Innes handled everything perfectly! The delivery arrived right on time, perfectly packaged, and the items are beautiful – exactly as shown in the picture. Chris was a great help and went above and... See more

Rated 5 out of 5 stars

online order an armchair. brilliant customer service from Chris. he took the time to reconfirm the sample options, responded promptly to all queries and maintained excellent follow-up throughout. the... See more

Rated 5 out of 5 stars

I hadn’t heard of Innes so checked here before ordering - it was an absolutely first class experience - they called after ordering to check the delivery day (and to check I knew what I’d ordered as... See more

Rated 1 out of 5 stars

Having never heard of this company before and planning to invest in a substantial design project, I decided to test their service with a smaller order first. At firs... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Innes is a third generation, family run business that specialises in retailing beautifully designed authentic contemporary furniture, lighting, gifts and art prints. We has been established for 75 years and have a beautiful gallery that showcases a wide selection of Bauhaus classics by design houses such as Knollstudio, Vitra, Fritz Hansen, Carl Hansen, Kaiser Idell, Flos, Louis Poulsen, sitting alongside modern designs from B&B Italia, String, HAY, Skagerak and Kinto.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(25)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly knowledgeable staff. Clear and timely communication. Helped to rectify minor issue without fuss and very efficiently.
Highly recommend.

March 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Terrific shop First class items at…

Terrific shop First class items at great prices. Ordered a lovely Kahler Item for my wife and am really happy with product and really happy with the service. They called me to arrange delivery and item was sent out via tracked delivery. It was extremely well packaged and will definitely be using the shop again

November 10, 2020
Unprompted review
Rated 5 out of 5 stars

Superb communication and overall service

Placed an order for cutlery. Excellent personal service. I got a phone call confirming the order and delivery times. When ready for delivery I was asked before dispatch if the timing was suitable. A fantastic level of communication. Everything went really well and the price was good.
I would highly recommend and given their extensive range of products, I shall buy from them again.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Good price and attentive service

Offered a good price for my office chair, free delivery, and very attentive customer service who kept me up to date throughout the ordering and delivery process.

July 17, 2020
Unprompted review
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