Super service client
March 25, 2026
Unprompted review
Reply from Innocence Editions
Un grand merci Nicolas pour vos gentils mots et votre confiance ! Au plaisir d'imprimer vos souvenirs
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Innocence est un atelier français spécialisé dans la création d’albums photo, de tirages et d’objets personnalisés haut de gamme. Tous nos produits sont imaginés et fabriqués en France, au sein de notre atelier, avec une attention particulière portée à la qualité et aux finitions. Albums photo rigides, albums ouverture à plat, albums souples, tirages photo, calendriers ou boîtes de tirages : chaque création est conçue comme un bel objet à offrir, à feuilleter et à regarder encore et encore. Des lignes élégantes, un design intemporel et une fabrication précise donnent naissance à des souvenirs qui prennent une place réelle dans le quotidien. Chaque commande est préparée avec soin avant expédition afin d’offrir une expérience à la hauteur des émotions qu’elle contient. Chez Innocence, nous croyons que les souvenirs les plus précieux méritent d’être imprimés avec exigence. Parce que ce qui compte mérite d’être vu, touché et partagé.
Contact info
4.6
Excellent
55 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Good quality photo album
I ordered a photo album. The quality is super, the program is easy to use and fast shipping.
There is a mistake with the shipping fee , I contacted to customer service, Matthias responded very fast and solved the problem immediately.
Overall, I have a good experience and will buy again! :)
February 26, 2026
Unprompted review
Reply from Innocence Editions
Thank you Hazel for sharing your feedback! Do not hesitate to contact us again may you have any questions regarding your photo albums or prints!
fantastic pictures
fantastic pictures, even though I ordered the items a bit too late, Innocence managed to sent the order in time, very thankful for this!
May 12, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.