This is my second order and never been disappointed. the night shred does really help me. when I wake up in the morning I don’t feel bloated and my days supplements curbs my appetite and gives me ener... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am super excited about these products. I have been an influencer and an ambassador for several companies for the last 12 years on supplements. Wish this company had that opportunity because I would... See more
Company replied
They have great customer service support!! And awesome products!! I accidentally ordered extra stuff I didn’t need and I contacted their customer service team and explained what happened and they too... See more
Company replied
Just started with Inno Supps. To start, excellent experience with ordering and delivery. Great support and quick responses from their support team as I had questions about my order and then great supp... See more
Company replied
Company details
Written by the company
Natural High Performance Supplements
Contact info
7735 COMMERCIAL WAY, 89011, HENDERSON, United States
- customerservice@innosupps.com
- innosupps.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Customer Service
Excellent customer service! They responded very quickly and were extremely helpful. I really appreciate how smoothly everything was handled. Highly recommend!
October 25, 2025
Unprompted review
Reply from Inno Supps
Hi Janna,
Thank you so much! Your recommendation means a lot to us! Let us know if you need anything else.
-Inno Supps Team
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I offer this as constructive criticism
I offer this as constructive criticism. Your website needs tweaking. I should be able to add or subtract products on subscription directly. At the moment, one can change, but not add or subtract without a lengthy revisit to the shopping menu. The products are top notch and work as advertised, but shopping online is somewhat user unfriendly. Also, one subscription portal, not 2. Two makes for confusion and ordering problems.
October 25, 2025
Unprompted review
Reply from Inno Supps
Hi Bill,
Thank you so much for taking the time to share your thoughtful feedback! We’re thrilled to hear you’re enjoying our products, and we truly appreciate your insights about the subscription experience. Our team is actively enhancing the website to make it smoother and more intuitive, including combining everything into a single subscription portal.
We’re excited about these improvements and grateful for your patience and support as we make them happen. Feedback like yours helps us continue raising the bar for our customers!
-Inno Supps Team
Customer service is quick to respond…
Customer service is quick to respond and attentive to your needs. I messed up my order on accident and emailed them to have them remove something and they did it right away, no hassle or giving me a hard time. They helped me fix my mistake and sent me a confirmation. Most customer service is not a great experience but the one with Inno Supplements is outstanding and I appreciated how much they cared and took care of me.
October 21, 2025
Unprompted review
Reply from Inno Supps
Hi there,
Thanks so much for sharing! We’re glad our team could fix your order quickly and make the process easy. We truly appreciate your kind words and your support !
-Inno Supps Team
They have great customer service…
They have great customer service support!! And awesome products!!
I accidentally ordered extra stuff I didn’t need and I contacted their customer service team and explained what happened and they took care of it right away! They are fast, friendly, and efficient!! Thank you clariza at innosupps!!!
October 18, 2025
Unprompted review
Reply from Inno Supps
Hi Steven,
Thanks so much for the awesome feedback! We’re happy to hear Clariza was able to help, we’ll be sure to pass along the shoutout!
-Inno Supps Team
I had made a mistake and double ordered…
I had made a mistake and double ordered and customer service was amazing at canceling one of my orders. I can’t wait to try my product. I’ve heard only great things about it.
October 18, 2025
Unprompted review
Reply from Inno Supps
Hi Jasmine,
Thanks so much for sharing! We’re so glad our team was able to get your order sorted out quickly. We can’t wait for you to try your products — you’re going to love them just as much as we do!
-Inno Supps Team
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I always bought these and they worked…
I always bought these and they worked well, but I bought more last month. Ther have halved in size and are now a light sandy colour where as they used to be dark green, I used to see a different just taking 1 and no I see no difference taking 2 so I guess they changed things to make more profit, now u have to take 3 times the dose and they then make 3 times the profit.
Pretty sad for them as people will stop buying so your just going to lose customers
October 18, 2025
Unprompted review
Reply from Inno Supps
Hi Kylie,
Thank you for taking the time to share your feedback. It sounds like there may be some confusion, and we’d love to look into this further for you.
When you have a moment, please reach out to our Customer Support team at customerservice@innosupps.com with the product name and your order details so we can provide more information.
Thank you for being part of the Inno Supps family and for giving us the opportunity to help!
-Inno Supps Team
Great Customer Service
I had a great interaction with Rhei regarding an issue I had. Such a quick response and went above and beyond to take care of the issue. I can't say more nice things about this company. I've been a customer a long time and have only had this one issue. Thank you!
October 15, 2025
Unprompted review
Reply from Inno Supps
Hi Lynette,
Thank you so much for your kind words! We’re thrilled to hear that Rhei was able to take great care of you and resolve your issue quickly. We truly appreciate your loyalty and your continued support over the years, it means a lot to our entire team.
We’re always here if you ever need anything else.
-Inno Supps Team
Subscription racket…stay away!!
Subscription racket organization.......trick you into BS subscriptions with slim return options......complete crap!! Stay away!!
October 14, 2025
Unprompted review
Reply from Inno Supps
Hi Cameron,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. Our subscription program is completely optional and designed to offer both convenience and savings for our customers. Subscriptions can be canceled at any time.
All subscription details, including renewal dates, are clearly shown during checkout and again in the order confirmation email sent after each purchase. Additionally, every new subscription triggers a separate confirmation email that provides all the information needed to easily manage or modify your subscription.
Our return policy is also available on our website for all customers to review prior to making a purchase, ensuring full transparency. If you have any questions about where to view our return policy or need help locating it, please don’t hesitate to let us know, we’re happy to help.
-Inno Supps Team
The customer service is excellent
The customer service is excellent. I received my package damaged. I immediately sent an email and they responded promptly and had already processed my new order. Things happen that is out of our control but that is service I can back.
October 9, 2025
Unprompted review
Reply from Inno Supps
Hi Harold,
Thanks so much for sharing this! We’re sorry to hear that your package arrived damaged, but we’re glad our team could resolve it quickly. We really appreciate your understanding and support , it means a lot to us!
-Inno Supps Team
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Purchased items never arrived.
Purchased items never arrived.
Only a partial refund processed by Inno Supps.
Very disappointing Customer Service
October 5, 2025
Unprompted review
Reply from Inno Supps
Hi Dan,
We’re sorry to hear about your experience. Your order was returned to us due to an issue with the shipping address provided. Our team offered to reship it free of charge, but since you declined, we issued a refund in accordance with our shipping policy, which excludes shipping costs once an order has been sent.
We truly tried to make this right and appreciate your understanding.
-Inno Supps Team
The team at Inno Supps is OUTSTANDING
The team at Inno Supps is OUTSTANDING! I had an order delivered, it showed up on time, but as soon as I got back into town from a trip, I found out the the parcel locker had been broken into. Thieves stole the entire blocks mail and packages. I notified the team at Inno Supps, and without any disbelief or runarounds, they simply refunded my money and submitted a new order for me. I’m very grateful for the team at Inno Supps. THANK YOU, TEAM!
October 2, 2025
Unprompted review
Reply from Inno Supps
Hi Tyler,
Thank you so much for your awesome review! We’re really sorry to hear about the theft (that’s such a frustrating situation! ) but we’re glad our team could help make things right quickly.
It means a lot to our team to know that our efforts make a difference.
-Inno Supps Team
Wonderful customer service with a…
Wonderful customer service with a concern I had about my order. They corrected my concern and surpassed my expectations with the outcome. Thank you.
September 30, 2025
Unprompted review
Reply from Inno Supps
Hi Gemma,
Thank you so much for your kind words! We’re happy to hear our team went above and beyond. Taking care of our customers is always our top priority, and your feedback means the world to us. We truly appreciate you and look forward to serving you again!
-Inno Supps Team
They were very efficient and kind and…
They were very efficient and kind and understanding and were willing to make sure I was happy with my service.
September 29, 2025
Unprompted review
Reply from Inno Supps
Hi Michael,
We’re so glad our team could make your experience a positive one! Thank you for sharing your kind words.
-Inno Supps Team
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This is my second order and never been…
This is my second order and never been disappointed. the night shred does really help me. when I wake up in the morning I don’t feel bloated and my days supplements curbs my appetite and gives me energy specially during workout days. The customer service are awesome! helping you find or replacing the lost order and get you going! Thank you!
September 27, 2025
Unprompted review
Reply from Inno Supps
Hi Mariane,
We’re so glad to hear Night Shred is working so well for you! It’s great knowing you’re feeling the results and that our team could help keep everything on track. Thanks for being a loyal customer, we appreciate you!
-Inno Supps Team
Contact help available 24/7
I placed an order from Australia and was worried about shipping address being wrong. WIth 24/7 chat available on their website (it was 1:00 am in US) , Cindy helped me to confirm the correct address and put my concerns at ease.
September 27, 2025
Unprompted review
Reply from Inno Supps
Hi Jay,
We’re happy to hear Cindy was able to give you peace of mind and confirm everything with your order! Thanks for trusting us all the way from Australia.
-Inno Supps Team
Great Customer Service....
I made some changes to my Inno account but for some reason they didn't save and my card got charged. Customer Service (Cindy) went out of her way to make sure that my new information was saved and that the charge was reversed. I'm not used to getting help at 12:10 a.m.. Great supplements and great Customer Service.
September 27, 2025
Unprompted review
Reply from Inno Supps
Hi Marlon,
We’re so glad Cindy was able to jump in and get everything sorted for you! Thanks for sharing your experience, and we’re happy to hear you’re enjoying both the supplements and the service.
-Inno Supps Team
good customer service experience with Jannie
i have a very good customer service experience with Jannie..she answer to my enquiries and help me understand bout my purchase details. I am still waiting for my products to reach me, its my first time buying to try..if the products are good ,i will purchase again and also write an update on this review.
September 26, 2025
Unprompted review
Reply from Inno Supps
Hey Elizabeth,
We’re so glad Jannie could make your first experience with us a smooth one! Hope you enjoy your first order, and we’ll be ready when you come back for more.
-Inno Supps Team
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Great product- even better customer…
Great product- even better customer service! I accidentally placed a 2nd order and the support team responded immediately and refunded my CC with in minutes.
September 24, 2025
Unprompted review
Reply from Inno Supps
Hi Spencer,
Thank you for your review! We’re so glad to hear you’re enjoying the product and that our team was able to quickly take care of your duplicate order and refund. We’re always here to help if you ever need us again!
-Inno Supps Team
I am torn with this company
I love their supplements, but I might continue to find alternatives because, I HATE THEIR WEBSITE! I feel like I'm in a third world country when I visit, you are automatically signed up for subscription when you try to order and you need to click their at least 4 offers to get to the actual checkout, beware. I would just go to Amazon if it weren't $30 more expensive there. Please Innosups, stop with the ridiculous website and normalize the search and order process.
September 23, 2025
Unprompted review
Reply from Inno Supps
Hi Mike,
We’re glad to hear you’re loving the supplements, and thank you for sharing your feedback regarding our site. The special offers you see are part of our post-purchase flow and are completely optional, they can be skipped at any time. When adding products to your cart, you’ll always have the choice between a one-time purchase or a subscription. We recommend double checking your selection if you prefer not to subscribe. If a subscription is ever added by mistake, it can easily be managed through your customer portal or by reaching out to our support team.
We’ll share your feedback with our team as we continue to improve, and if you’d like any help with the checkout process, our support team would be happy to guide you through it. We hope to continue providing you with great service and products that you enjoy.
-Inno Supps Team
Inno Supps technical support team acted…
Inno Supps technical support team acted fast in helping me change the incorrect shipping address. I trust their work and product and I really enjoy their supplements as I see amazing results when I work out and stick to a routine. Thank you!
September 22, 2025
Unprompted review
Reply from Inno Supps
Hi Tony,
Thank you for the kind words! We’re glad our support team was able to quickly help with your shipping address and that you’re seeing great results with your supplements. We truly appreciate your trust and look forward to continuing to support your fitness journey!
-Inno Supps Team
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