Insgifts Reviews 

121
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the products received, noting that items were often cheaply made, not as advertised, or even completely useless. Reviewers frequently reported that the products did not match the descriptions or images on the website, with discrepancies in material, design, and functionality. Customers also faced significant issues with the refund process, often being offered only partial refunds or having difficulty securing any refund at all, even when products were clearly incorrect or defective. While some people experienced extremely slow delivery times, leading to missed deadlines for gifts, a few other people also felt that the delivery process was great and received their items quickly.

What people talk about most

Product

Users describe ambiguous interactions with product quality and accuracy, with many expressing significant... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment and finding products to be... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction, noting that... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant delays and... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that full refunds... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two of the Keychain and I was really looking forward to getting them. I uploaded photos of my cats, at your request, and according to your website photos, their images were supposed to be e... See more

Company replied

Rated 2 out of 5 stars

The online picture looks like a cat with a cute tail. What I received does not look like a cat at all. Very disappointed.

Company replied

Rated 1 out of 5 stars

Awful. Not only did I get disgustingly cheap red plastic clamp binders instead of the brown genuine leather 3 ring binders I ordered, but customer service can’t even understand English well enough t... See more

Company replied

Rated 1 out of 5 stars

Necklace doesn’t look like my horses markings. It’s almost like they got half his face right and just gave up on the other half. Very disappointed considering the price I wasn’t even going to be u... See more

Company replied


Company details

  1. Gift Shop
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Store

Written by the company

At Insgifts, we specialize in offering a wide range of customizable gifts designed to make every occasion memorable. Whether you’re celebrating a birthday, anniversary, holiday, or simply showing appreciation, we have a diverse collection of gifts that can be personalized to fit your needs. From home decor and accessories to jewelry and keepsakes, each item is crafted with the utmost attention to detail and can be customized with names, messages, photos, and more. Our team of skilled designers works tirelessly to bring your ideas to life, ensuring that every piece is unique and meaningful. You can choose the materials, design elements, and personalization options to create a gift that’s truly one-of-a-kind. Whether it’s a custom engraving on a piece of jewelry or a personalized photo frame, our products are made to capture the sentiment of the moment. Since our inception, our mission has been to provide high-quality, custom-made gifts that inspire joy and connection. At Insgifts, we are passionate about helping you celebrate life's special moments with a personal touch, bringing your thoughtful gift ideas to life in a way that will be cherished for years to come. Explore our collection at Insgifts.com, and discover the perfect personalized gift today.


Contact info

2.1

Poor

TrustScore 2 out of 5

121 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(121)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give 0 stars if possible

I would give 0 stars if that was an option.

Product ordered was a dry erase board. I received a piece of wood with some paint on it. Impossible to use as a dry erase board.

Order arrived 2 months after the order was placed.

Would never order from this company again

August 26, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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Rated 1 out of 5 stars

I received and unfinished piece of…

I received and unfinished piece of wood. Not a white board. It only has one side done the other is blank and also unfinished. This was a gift for my boyfriend to coach basketball this year. I will not be ordering again

August 20, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

My earrings are broken/missing pieces…

My earrings are broken/missing pieces and I havent heard anything back from customer service after reaching out

August 20, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

This company is a scam.

The item was not as advertised. When I reached out to their customer service department to ask for a refund/return, they refused to do anything since “the parcel was delivered”. I have started the process of reporting them as fraudulent to PayPal. Do not buy from these crooks

Edit: to Insgifts, why would I send you an another email to your customer service department? I’ve already sent five. Each one had my order number and my complaints.

August 17, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 2 out of 5 stars

Not as unique and special as claimed

I ordered two of the Keychain and I was really looking forward to getting them. I uploaded photos of my cats, at your request, and according to your website photos, their images were supposed to be etched into the leather. Instead, I got some random cat stamped on them with white ink. If you hadn't implied that the artwork would look like them, I wouldn't be upset, but you asked for pictures. Very misleading.

August 19, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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Rated 1 out of 5 stars

Absolute Garbage

Absolute Garbage! Worse than Temu! DO NOT BUY!!!

July 21, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 3 out of 5 stars

Hat was delivered scrunched

Hat was delivered scrunched. Was packed too small of a box. The wire brim was bent at it has taken quite a bit to get it to look decent. Still doesn’t set quite right. Not a happy camper

August 7, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 3 out of 5 stars

The ornament was quite cheaply made

The ornament was quite cheaply made. I actually ordered one on Amazon for $10 and was not happy so I took a chance and ordered one from you at $40 and it was the same cheap ornament. What you don’t see in the picture is all the custom items just fall to the bottom of the ornament. They should be set in place so they are readable and have glitter or sprinkles loose around them

August 18, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

I'm so happy with my purchase

I'm so happy with my purchase. It's just as described by the seller and very well made. It's a very beautiful creamation ashes receptacle necklace and worth every penny. Thank you...

August 12, 2025
Unprompted review
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Rated 1 out of 5 stars

This is not a usable night latch

This is not a usable night latch. The buckle is Plastic And the material is so thin it will break the first time a horse bucks

August 11, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

The item was not what I ordered

The item was not what I ordered. The hat came in a completely different color and the logo was in the wrong color and it was so small on the hat. I asked for a refund but apparently they don’t do that. Hands down one of the worst experiences iv had buying online.

August 12, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

You said my package was delivered but…

You said my package was delivered but where? Not in my mailbox or on my porch. Where was it delivered?

August 9, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

This was marketed as the knody crib…

This was marketed as the knody crib board. What arrived was not that. That’s a cheap scam

August 8, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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Rated 1 out of 5 stars

Beware!!!The item received just a knockoff.

The item I got is simply a "knock off" of an actual Knody travel cribbage board. It is not even what is shown on their website. It is cheaply made out of fake leather and maybe balsa wood, not attached together well, and the pegs don't stay in the holes. It is not at all what is advertised. I contacted the company and was offered a 20% compensation to keep the item. I will take the 20%, but will not be keeping the item. It will be put in the trash. Fortunately not too expensive - but lesson learned.

August 9, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

What a scam! Don’t buy the leather scabbard

What a scam, this item was nothing near what it was described as. Made of cheap vinyl, and stitching is poor. I want my money back.

August 8, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! Does not come from the USA. Takes forever ( 3 months) to receive. Order shotgun rack. Only set one hanger.

August 8, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Poor quality

Poor quality, nothing like the advertising . Promised a 20% refund straight away, of which I’d prefer a complete refund, but take whatever I can, and the refund never came. The customer service is as bad as the hats

August 6, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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Rated 1 out of 5 stars

Not as pictured

Not as pictured. Super light strap leather. Won’t hold up to any type of use
I want a refund

August 4, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

I ordered this with expedited shipping…

I ordered this with expedited shipping , 38$. Was supposed to be delivered 3-4 business days.
Needed it for my wedding. Arrived on 7 business days. Never received for my wedding. Very disappointed

July 19, 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

The product was not what I ordered

The product was not what I ordered. It was supposed to be leather and it wasn't. Also the color of the lettering was wrong as was the color of the stitching.

July 31, 2025
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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