InsideJapan ToursReviews 

1,331
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to tailor trips to individual needs, making the planning process smooth and enjoyable. Many highlight the seamless organization of holidays, with everything from transport to accommodations running perfectly, ensuring a stress-free and memorable experience. The service is frequently described as excellent, with reviewers appreciating the detailed planning, quick responses to queries, and the overall efficiency of the trips. However, some customers also noted that travel consultant service was occasionally subpar, and a few guides had difficulty with English or were not as knowledgeable. There were also mentions of hotels being a bit of a walk from subway stations or some itineraries not providing enough time to fully enjoy certain locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as the best they've ever had and a... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Location

People report positive experiences with location, with many reviewers highlighting that hotels were... See more

User experience

Users describe positive interactions with user experience, highlighting that everything ran smoothly and was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting info... See more

Rated 5 out of 5 stars

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had liv... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. We did a bespoke self-guided tour and it was tailored to our needs. Great hotels and Ryokan's. Transport tickets were very well organised and nothing we... See more

Rated 5 out of 5 stars

IJ helped with the planning, giving us insight and suggesting some really good ideas. The activities and tours booked were all excellent and of the highest quality. I had a few queries whilst we... See more


Company details

  1. Tour Operator
  2. Travel Agency

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,331)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Inside Japan Tours are amazing

Inside Japan Tours are amazing. I could plan exactly where i wanted to visit with an extremely knowledgeable and helpful agent, and feel totally confident about all my tickets and instructions. All the hotels were comfortable and convieniently situated and the two individual guides i had were excellent. I had a wonderful time! Thank you, Inside Japan.

May 30, 2026
Rated 5 out of 5 stars

Japan in May

InsideJapan offered such wonderful helpful customer service, information and support throughout whole trip. Their planning, bookings and easy communication prior, during and post the time in Japan made travelling a really relaxed joyful experience. Arigatou gozaimasu

May 8, 2026
Rated 5 out of 5 stars

Outstanding organized tour!

Inside Japan Tours was recommended to us by friends who had used them for their first trip to Japan. They did a wonderful job organizing our trip and we can’t praise them enough. Everything was taken care of and we had a fabulous trip: hotels, guides, cars and drivers, hard to get restaurant reservations, in country support. The agent who organized our trip was just excellent and she did an outstanding job.

May 30, 2026
Rated 5 out of 5 stars

Modern, Traditional & fascinating

Locations, Tokyo, Hakone, Kyoto and Kanazawa.

Tokyo hotel location was excellent very close to Senso-Ji temple. The Sanja Festival took place whilst we were in Asakusa which meant roads were closed for parades and the area was very busy. However we really enjoyed the parades and were so glad we were there to see it.
It would have been very useful to have been made aware of the festival prior to our arrival as road closures impacted on how we left our hotel and got to the station for our transfer to Hakone.
Guides in Tokyo were excellent.
Hakone - The Hakone Freepass was such an excellent choice.
We used the train, ropeway, cable car and ship and had a wonderful time. We also had some fabulous views of Mount Fuji.
As older visitors we found the hotel location disappointing we felt a little stranded as transport was needed to go anywhere. We do like to be able to have a walk.
Kyoto- very busy and similar to Tokyo.
This was our least popular stop because it was so busy. Our guide was great. Very knowledgeable and friendly. Excellent English.
Kanazawa - favourite stop.
Once again our guide was excellent.
We had a wonderful informative tour of Kenrokuen Castle and Kenrokuen gardens followed by a stop for some Matcha tea.
We loved everything about Kanazawa including the hotel and its location near the fish and food market.
Our last day was in Tokyo for an overnight stay prior to
Our flight home.
We were unhappy with the location of this hotel.
We were on floor 54 and whilst there were views of trains and skyscrapers, the hotel bedroom was very small and cramped.
The restaurant however is excellent.
There was nowhere to easily walk nor any local shops that were open which made our last day disappointing.
However, having said all of the above I would highly recommend a trip to Japan.
The people are warm, kind and helpful, the food is excellent and the culture is both traditional and fascinating.

May 30, 2026
Rated 5 out of 5 stars

Tokyo trip and beyond

This qas my 2nd trip to japan. Ms. Liu was great overall. The hotel, guides and all experience were fantastic. The guide from Tokyo took me to the hidden gems like odaiba, imperial palace garden, Tokyo station, and passed by shibuya. For Kamakura, the guide took me to the hasadera temple, great buddha, hydrengea walk, reserved a authetic hidden gem restaurant, and rode enoden line along the coast. For Nikko, the guide gave me a tour of the world heritage shrines. Plus the guides gave me suggestion for kawagoe and lake chuzenji. The hotels were good overall,but the Richmond asakusa was decent except a little bit of a walk from the subway. The Fairfield hotel in nikko had a shuttle or you can easily get a taxi from train station overall. The hotel staffs were all good. The mitsui ueno garden is convenient to subway station and the staff helped me get a taxi to kesei ueno skyliner express train station to narita airport to help me carry luggage. The ground staff helped me make proper arrangements when I had flight issues.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

was the best holiday i have ever had

was the best holiday i have ever had. Cammy our tour leader was magnificent and everything was perfect. Her organisation and knowledge skills surpass excellent. I would recommend anyone to do this trip

Elizabeth Bord

May 29, 2026
Rated 5 out of 5 stars

Attention to detail was great

Attention to detail was great. Hotel were very good and were located perfectly for the areas we wished to visit. All of the places/hotels/tours that Inside Japan prepared for us were aware of my wife's Gluten Free needs and they accommodated us as best they were able.

May 28, 2026
Rated 5 out of 5 stars

Ideal partner for a first time visitor to Japan

IJ helped with the planning, giving us insight and suggesting some really good ideas.
The activities and tours booked were all excellent and of the highest quality.
I had a few queries whilst we were away and my emails were answered very quickly.
Hotels, Wi-Fi, train tickets. Everything ran so smoothly.
I cannot recommend them highly enough.

May 26, 2026
Rated 5 out of 5 stars

Customized Itinerary for 3 weeks inJapan

We had a customized itinerary for a 3 week visit to Japan, including 1 week in Hokkaido. The level of detail was truly amazing! The package had everything we needed - accomodations, guides, recommendations and all tickets for transportation. All the planning was done with the representative of InsideJapan.
The local guides were very knowledgeable and pleasant.
All plans are subject to last minute, unforeseen glitches. This is where the local team 'shone' giving instant 24x7 support for any issues that arose. I have no hesitation on recommending this company to anyone wishing to optimize their time spent in Japan and getting the most out of the trip.

May 19, 2026
Rated 5 out of 5 stars

multiple trips, multiple great experiences

I have travelled with Inside Japan twice, and each time they have gone above and beyond to make the trips special for me and my family.

First we started the booking process in 2019, and world events stopped us from travelling for another few years. We ended up being able to put the money we had paid forward into our next trip in early 2024.

Next I took my sister for our birthdays in May 2026, and while we had one small hiccup with our internet packet being delivered to another location, they were very proactive in solving that issue and compensating us for the time it took to fix.

Overall, the staff have been lovely, they have amazing knowledge of the locations they send you to, and they are very prompt with their communication. I would highly recommend booking with them, whether you’re a first time traveller or experienced.

May 18, 2026
Rated 5 out of 5 stars

Perfectly planned and easy to follow

I recently returned from a solo trip arranged by Inside Japan and would highly recommend them. I spoke with my consultant, Bobbi several times and corresponded through email frequently, fine tuning what I was looking to experience and how much I wanted to spend. I couldn’t have asked for a more engaging, well planned and informative trip. Every detail was considered, the travel tickets and explanations were clear and help was always available in Japan, so I never truly felt alone. It was one of my most memorable and enjoyable trips thanks to Inside Japan. 5 stars isn’t enough!

May 6, 2026

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