Insight Pest Solutions Reviews 630

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and thoroughness in addressing pest issues. Many people highlight the technicians' knowledge and willingness to go above and beyond, often explaining processes and offering additional solutions. The service itself is frequently described as effective, with many consumers reporting successful pest control and a positive overall experience. However, some customers were dissatisfied with the company's subscription and pricing practices, mentioning issues with automatic renewals and perceived high costs for the service provided. There were also mixed opinions regarding customer service, with some people experiencing slow responses or a lack of accountability when problems arose.

What people talk about most

Staff

People report positive experiences with staff, particularly praising technicians for their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction with the... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers praise representatives for being... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being unknowingly... See more

Technology

Consumers consistently report positive experiences with the technicians. Reviewers frequently praise... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration with unexpected and high... See more

Based on these reviews

Rated 5 out of 5 stars

Every summer our house exterior have had issues with numerous ant hills and spider nests and flies around our windows. We have Insight Pest Solutions help out. Their technician, Omkar, sprayed around... See more

Rated 5 out of 5 stars

Abminav (Tindal) was a pleasure to have as my guy today. Competent and knowledgeable, he took care of all my bait traps, got rid of my spiderwebs, sprayed for spiders and ants, and even set up a new... See more

Rated 5 out of 5 stars

We had our quarterly visit this week, and as usual I'm really pleased. Our technician, Mike Hurst, is a personable and professional individual. He goes the extra mile for us, in particular paying... See more

Rated 5 out of 5 stars

Very happy with Danny’s visit today. Managing deep snow and still smiling. I’ve been a customer for a few years now and have never regretted acquiring this service. I am in an area with a large new h... See more


Company details

  1. Homekill Service

Information provided by various external sources

At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.


Contact info

  • Stuart Andrew Boulevard 4400, 28217, Charlotte, United States

  • insightpest.com

4.2

Great

TrustScore 4 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Insight Pest…

Highly recommend Insight Pest Solutions. Aaron, was the technician this time and he did an amazing job! He went above and beyond, we had vole issues and they are now resolved also had wasps issues around our pool now all gone! We also had serious issues with spider webs on our security cameras and that also has been taken care of thanks to them

September 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Review: Family’s Health Put at Risk — My Experience

Review:
I hired Insight Pest Solutions in Toronto to remove a wasp nest directly outside my front door. Unfortunately, my experience was very concerning. The technician sprayed an aerosol product without providing any safety guidelines or health precautions. Within minutes, the chemical smell spread throughout my entire home.

When I raised concerns, both the technician on-site and the company by phone told me it was “impossible” and dismissed the issue. Poison Control Ontario gave me very different guidance, advising me to vacate and ventilate because of the health risks if the smell was that pungent .I had to remain outside my home for over 8 hours, wearing a mask when I went back in.

At no point did the company ask about ventilation, the age of my home, or whether anyone inside had health conditions — all of which should matter when using chemicals so close to a front entry. I was left feeling that my family’s health and safety were minimized.

I’m sharing this so that others in the community are aware and can make an informed decision.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Insight is great

Insight is great. Nolan showed up when we needed him the most and gave us a great deal! He had his tech, Jason, come out and we couldn't be happier with the service. Jason went above and beyond to make sure we were happy with the results, and boy, are we ever! Thank you for the great work guys, the spiders are almost all but gone and they even got rid of a massive hornets nest I couldn't reach safely. I would highly recommend Insight for all your pest control needs!

August 22, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

SALES SCAM

Kid came to my house and sold me a "special" $74.00 a quarter. Sounded like a great deal so I signed up and now they want $74 A MONTH! DON'T GET SCAMMED BY THESE PEOPLE! Now they're hounding me for a cancellation fee even though I keep offering to PAY FOR THE SERVICE BY QUARTER! lol

August 29, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Aaron

Aaron, the tech, was knowledgeable, friendly and answered all my questions. He came when he said he would and was very helpful. This was first treatment by Insight Pest Control and I have been impressed so far with the service. Also, Joe from the office has been friendly and helpful, too.

August 20, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look