Insight Pest Solutions Reviews 630

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and thoroughness in addressing pest issues. Many people highlight the technicians' knowledge and willingness to go above and beyond, often explaining processes and offering additional solutions. The service itself is frequently described as effective, with many consumers reporting successful pest control and a positive overall experience. However, some customers were dissatisfied with the company's subscription and pricing practices, mentioning issues with automatic renewals and perceived high costs for the service provided. There were also mixed opinions regarding customer service, with some people experiencing slow responses or a lack of accountability when problems arose.

What people talk about most

Staff

People report positive experiences with staff, particularly praising technicians for their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction with the... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers praise representatives for being... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being unknowingly... See more

Technology

Consumers consistently report positive experiences with the technicians. Reviewers frequently praise... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration with unexpected and high... See more

Based on these reviews

Rated 5 out of 5 stars

Every summer our house exterior have had issues with numerous ant hills and spider nests and flies around our windows. We have Insight Pest Solutions help out. Their technician, Omkar, sprayed around... See more

Rated 5 out of 5 stars

Abminav (Tindal) was a pleasure to have as my guy today. Competent and knowledgeable, he took care of all my bait traps, got rid of my spiderwebs, sprayed for spiders and ants, and even set up a new... See more

Rated 5 out of 5 stars

We had our quarterly visit this week, and as usual I'm really pleased. Our technician, Mike Hurst, is a personable and professional individual. He goes the extra mile for us, in particular paying... See more

Rated 5 out of 5 stars

Very happy with Danny’s visit today. Managing deep snow and still smiling. I’ve been a customer for a few years now and have never regretted acquiring this service. I am in an area with a large new h... See more


Company details

  1. Homekill Service

Information provided by various external sources

At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.


Contact info

  • Stuart Andrew Boulevard 4400, 28217, Charlotte, United States

  • insightpest.com

4.2

Great

TrustScore 4 out of 5

630 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

No more huge lake spiders

We have been using this company for a year now and notice a huge difference in spiders and ants. Michael and Rohan are always a pleasure to deal with. If they notice a problem they deal with it right away and always gives a detailed summary .

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars

We are very happy with the service and will definitely hire Insight again next year.

We are very happy with the service and work provided this spring/summer. We have dealt with ant hills for many years, and by late spring we see many ants in our home. This year we hired Insight to deal with our ongoing problem as well the wasp issue in our back yard. We called Insight when the ant hills were not completely gone (although no ants were seen in our home) and they came out immediately to respray the hills. No problem after that.
Our real issue this summer was wasps and thanks to Basil Alarez, we are now able to sit and eat dinner outside without the wasps bothering us.
Thank you

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Travis S

Travis S provided a professional, informative service. He took the time to explain what he was going to do. Spent an hour + spraying the house and yard. Left me a number to get hold of the office if the pest continued. Thanks

August 15, 2025
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Rated 5 out of 5 stars

Great Technician!

We’ve had an ongoing problem with spiders returning way too soon after application however,
Yug was great! He clearly knows his job well - he was professional thoroughly explained the process to me.
Keep up the great work and spiders be GONE!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Insight Pest Solutions

Had our first visit today. Trevor was very professional, understanding and very thorough about the whole services. We get alot of mice and spiders in our area. We are very pleased so far with everything that he did today. Can’t wait to see the outcomes of all this in the near future.

August 18, 2025
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Rated 1 out of 5 stars

Hard sell contract with penalty.

First off you need to understand that this is a hard sell company that will promise you the moon. We were told all the things they were going to do: spraying 3' up on the outside walls, removing all spider egg nests from the eves, etc, etc etc. They did not disclose that there was a penalty in the contract for cancellation. They were here no more than 20 minutes. They practically ran around the house with a spray can and disappeared.

August 11, 2025
Unprompted review
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