Insigneart Reviews 

Reply from Insigneart

Updated Nov 5, 2026

Hello Evelyn,
We’re sorry your package has been delayed and that you’ve had difficulty reaching us.
We became aware of the issue after receiving your emails and review. FedEx has not contacted us, and there is no outstanding information or documentation required from us as the shipper.
We have contacted FedEx to investigate the actual reason for the delay and will update you as soon as we receive clarification. Please rest assured that we will work to resolve this issue, including sending a replacement if necessary.
Kind regards,
Insigne Art Customer Support

Edit: We have dispatched the replacement on 2 November due to Fedex lost your initial package. We already forwarded the new tracking number to your email address.

Reply from Insigneart

Oct 21, 2026

Thank you so much for your wonderful review and for choosing Insigne Art for so many of your projects! We’re delighted that both our catalog pieces and your custom creations have met your expectations, and that shipping and communication have been smooth. Your continued trust means a great deal to us. We look forward to being part of your next project!

Reply from Insigneart

Oct 14, 2026

Dear Berney,

We would like to clarify why your return request was initially declined and the steps we have since taken to resolve the matter.

Your purchase was a three-piece glass art set, but the photo submitted with your return request showed only a single round artwork. This led us to mistakenly believe that the request concerned an item purchased from another seller. The initial rejection resulted from that misunderstanding, rather than a refusal to honour our return policy.

After you contacted us, we clarified the situation and advised you to submit a new request with a photo showing the complete set, confirming that we would approve it upon receipt. We also asked you to email us directly if the portal prevented you from submitting the request, so we could assist you.

We acknowledge that we should have requested clarification before declining the original request, and we apologise for the inconvenience. However, the suggestion that we are unwilling to accept your return does not reflect the resolution we have offered.

We remain available by email to help you complete the return.
Insigne Art Design

Reply from Insigneart

Aug 7, 2026

Thank you so much, João! We’re delighted to hear that your Lucky Cat artwork met your expectations and that you’re once again happy with your purchase. Your continued trust and support mean a great deal to us. We hope you enjoy your new artwork for many years to come!

Warm regards,
Insigne Art

Reply from Insigneart

Jul 31, 2026

Dear Pratt,

Thank you for sharing your detailed feedback. We are pleased that you found the glass artwork well made, vibrant and equipped with an excellent mounting system, although we are sorry that the Haptic sample did not meet your expectations.

To clarify, the small cube on the back is not the load-bearing mounting component. It is a stabilizing spacer designed to maintain the correct distance and alignment between the artwork and the wall. The weight is supported by the steel mounting system, while the number and placement of spacers are determined according to the product’s dimensions.

Regarding the Haptic sample, the product you received does not differ from any of the features, specifications or limitations clearly stated on its product page. As explained in the description, the small sample demonstrates the material, print quality, tactile relief and production technique, but its limited dimensions cannot fully convey the visual depth and impact achieved on a large-format Haptic artwork.

We developed this sample specifically for customers who wish to physically examine this highly specialised printing technology before purchasing a full-size Haptic artwork, which generally costs between $400 and $500. The sample is not intended to generate profit for us; it is offered essentially on a cost-recovery basis to make physical evaluation more accessible.

True multilayer Haptic printing is an exceptionally costly process. It requires multiple precision layers of specialised UV inks and varnishes, extended machine time and careful quality control. Continuously increasing taxes, production expenses and related international logistics costs also have a direct impact on the final price.

We completely respect that perceived value is personal. However, the sample was produced and supplied exactly according to the description presented before purchase, and its price reflects the actual cost of delivering this advanced printing process rather than the physical size of the item alone.

Reply from Insigneart

Jul 21, 2026

Dear Shirley,

Thank you so much for your wonderful feedback.

We are truly happy to hear that you love the artwork and that it has added color and charm to your room. It also means a lot to us that you found the workmanship outstanding and the installation easy.

We sincerely appreciate you recommending Insigne Art to your friends. Your support is very valuable to us.

Warm regards,
Insigne Art

Reply from Insigneart

Jul 12, 2026

Dear Reviewer,

We would like to publicly clarify that the statements in this review are false and do not reflect our company’s return policy or actual business practices.

We have no record of any order, communication, return request, or service interaction connected to you. Trustpilot also informed us that you did not respond to their request for more information about your experience. Therefore, we have not been provided with any evidence showing that this review is based on a genuine customer experience with our company.

Your claim that we ask for a “10% restocking fee” is factually incorrect. We do not apply a 10% restocking fee, and such a fee is not included in our current return policy.

Regarding return shipping, for voluntary returns based on personal preference, return shipping costs may be the customer’s responsibility, as stated in our policy. However, for damaged, defective, incorrect, or production-related issues, we provide the necessary support in line with our return and replacement procedures.

For these reasons, we believe this review contains misleading and false statements intended to damage our company’s reputation rather than describe a genuine customer experience. We have formally reported this review to Trustpilot and requested its removal.

We fully respect genuine customer feedback, whether positive or negative. However, false claims from individuals with no verified purchase or service experience are unfair to both our company and potential customers reading these reviews.

Kind regards,
Insigne Art

Reply from Insigneart

Jul 6, 2026

Dear Cheryl,

Thank you so much for your amazing continued support! We are truly honored to know that you now own nine of our pieces and are already planning another one.

It means so much to hear that you love their sleek look, quality, shine, and durability—and that they receive so many compliments in your home.

Warm regards,
Insigne Art

Reply from Insigneart

Jul 6, 2026

Dear Alison,

Thank you so much for your lovely review and recommendation. We are delighted to hear that your artwork arrived as expected and looks stunning in your bathroom.

It means a lot to know that your first experience with us was a positive one. We look forward to welcoming you back for your next piece!

Warm regards,
Insigne Art

Reply from Insigneart

Jul 6, 2026

Thank you so much for your continued trust and for sharing such a wonderful review. We are truly delighted to know that each of your custom glass pieces has met your expectations in both quality and delivery.

It means a great deal to us to be your preferred source for custom glass art. We look forward to creating many more special pieces for you.

Warm regards,
Insigne Art

Reply from Insigneart

Jul 6, 2026

Dear Leslie,

Thank you so much for your wonderful review! We are delighted to hear that you found the images clear, the colors vibrant, and the delivery process quick.

We truly appreciate your support and hope you enjoy your wall art for many years to come.

Warm regards,
Insigne Art

Reply from Insigneart

Jul 3, 2026

Dear Anne,

Thank you so much for your wonderful feedback! We are delighted to hear that you love your wall art and that it arrived safely and well packed.

Your words truly mean a lot to us. We hope to see you again soon for your next piece!

Warm regards,
Insigne Art Design

Reply from Insigneart

Jun 19, 2026

Thank you so much for your wonderful feedback!

We are delighted to hear that you are pleased with your Forest Glass Wall Art and that your experience with our communication and delivery was a positive one.

It truly means a lot to us that you are considering purchasing from us again. We look forward to creating something special for you in the future.

Warm regards

Reply from Insigneart

Jun 15, 2026

Dear Robert,

Thank you so much for your kind review. We are very happy to hear that you are satisfied with the quality of our products and our fast delivery service.

Your satisfaction means a lot to our entire team, and we would be delighted to serve you again in the future.

Kind regards,
Insigne Art Team

Reply from Insigneart

Jun 15, 2026

Dear Calvin,

Thank you so much for your valuable review and kind words. We are truly happy to hear that you had a great experience with your order and that you are satisfied with your tempered glass paintings.

Your satisfaction means a lot to our entire team, and we would be delighted to serve you again soon.

Kind regards,
Insigne Art and Design Team

Reply from Insigneart

Jun 11, 2026

Dear Jurgen,

We are sorry to see your review, but we do not agree with the way the situation has been presented.

As we explained to you several times by email, after carefully reviewing the video you provided, we did not see any production defect, print quality issue, or pixelation problem. The visual effect you are referring to comes from the original artistic style of the selected artwork, especially the natural texture, surface details, and edge appearance of the moon image.

The moon edges in this design are not intended to look perfectly straight or digitally sharp, as if drawn with a ruler. The artwork is designed to have natural surface details and visual texture, which is exactly how it appears on the finished product.

We manufacture our glass artworks using some of the world’s highest-quality UV digital printing systems, and the product was produced correctly according to the selected design. This same artwork has been sold many times before without similar complaints, which also confirms that the issue is not a production fault but a personal interpretation of the artwork style.

Of course, every customer has the right to return a product within our return policy. However, personal dissatisfaction with the selected artwork style does not make a correctly produced product faulty. For this reason, we cannot classify the product as defective simply to provide a free return and avoid the standard return conditions.

We have clearly communicated our return policy, including the return shipping cost and restocking fee, and we remain ready to process the return according to these standard conditions.

Best regards

Reply from Insigneart

Jun 5, 2026

Thank you so much for your wonderful review Dear Suzanne.

We are truly happy to know that you found the perfect picture for your new room and that your custom artwork turned out exactly as you hoped.

It means a great deal to the entire Insigne team to see you among our hundreds of thousands of happy customers. Customer satisfaction is always our highest priority, and knowing that our service, communication, delivery speed, and product quality made you this happy is extremely valuable to us.

We hope your new artwork brings beauty and joy to your room for many years to come.

Insigne Art Team

Reply from Insigneart

Jun 3, 2026

Dear Todd,

We are sorry to hear about your frustration, but we would like to clarify the situation accurately.

Your order was shipped with express shipping as stated. However, the delay occurred during the U.S. customs clearance process, which is not controlled by us or by the express shipping service. DHL clearly informed you that additional documentation was required from the recipient side, specifically IRS proof. This is not a document that we, as the seller, are able to provide on your behalf.

Although uncommon, customs authorities may request additional documentation from recipients before releasing an international shipment. This was the reason for the delay in your case, not a failure by our company to ship your order.

According to the latest DHL update, the customs clearance process has been completed, and your package is expected to be delivered within the next few days.

Regarding your statement about our company location, Insigne Art Design is an international brand serving customers in the United States, Canada, the United Kingdom, and Europe. Our products are manufactured in our own production facility and shipped internationally by express carriers such as DHL and FedEx. This information has never been hidden.

We also kindly asked you to inform us if you have filed a payment dispute with your credit card company, because if a chargeback has been opened, we may need to stop the delivery process to avoid further costs and complications.

We always aim to provide high-quality products and reliable service, but customs-related delays and recipient-side document requests are unfortunately outside our control.

Insigne Art Team