Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Big shout for their customer service
Big shout for their customer service. Bought a unit from Amazon which turned out to be faulty, received a replacement unit without question 3 days later under the manufacturers guarantee.
December 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Steve,
Thanks for your feedback! We're glad to hear you had a quick and easy experience with our warranty process. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Design fault on Hot Water Tanks
2nd Hot Water Tank failed in the same way after 5 years.
We have an Insinkerator Hot Water tap. The first tank failed after 3 years and the replacement (newer design - Neo Tank) has just failed in exactly the same way after 5 years of use.
After replacing the external filter cartridge with a new genuine Insinkerator filter, the hot water tank has blown a fuse and started leaking out the base of the tank. For 2 tanks to fail in exactly the same way, this must surely be a design fault?!
Unfortunately because of the tap being fitted into our worktops already, we have no choice but to buy yet another replacement tank. Given this experience, I'd not install another in the future.
December 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that your hot water tank has stopped working, and we understand how important product reliability is for our customers.
While a 5-year lifespan is generally considered within the reasonable range for a hot water tank, we also recognise that expectations can vary. Factors such as usage patterns, service conditions, and water quality can all influence how long a unit lasts.
We truly appreciate your feedback and will make sure to share your experience with our product development team. Thank you for your time on the phone and for providing additional information. We hope we were able to improve your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service.
Good customer service
I had a problem with the tank of my hot-tap , I emailed customer services who dealt with the issue quickly and efficiently. Jackie who dealt with my inquiry was very good with communication and I was completely satisfied with the customer service I received, which resolved my problem.
December 9, 2025
Unprompted review
Reply from InSinkErator UK
Hi Grahame,
Thank you for taking the time to share your feedback! We're delighted to hear you're so pleased with your experience, and Jackie effectively assisted you. We'll be sure to share your comments with Jackie and the rest of the team. Feel free to reach out should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Line busy and website down but got a…
Line busy and website down but got a callback within about 15 minutes.
December 8, 2025
Unprompted review
Reply from InSinkErator UK
Hi Kate,
Thanks for sharing! We appreciate your patience as we worked through the website updates. We're glad to hear our team was able to return your call promptly and assist with your concerns. We are here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Top brand. 5 yr without fault and 6 yr warranty
Had our insinkerator for 5 years no fault until the other day it just stopped working, luckily 6 year warranty which is great. I contacted the team they passed me on to a local branch who came out inspected the item then replaced for new item under warranty. Thank you such great service and quality of equipment
December 8, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mark,
Thank you for sharing your experience with us! We're glad to hear your InSinkErator performed flawlessly in the last five years before it stops working. It's great to know that our warranty support was able to assist you with a replacement unit.
We appreciate your feedback, and we're pleased to know you're happy with both the service and the product. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service and responce
Excellent service and responce! Very fast and smooth problem solving! Thanks you guys!
December 8, 2025
Unprompted review
Reply from InSinkErator UK
Hi Renars,
Thanks for your feedback! We're glad to hear you're pleased with the assistance, and we've been able to assist you in resolving the issue. If you need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Great Support!
I have recently ordered an InSinkErator product. While I had experienced a significant electricity issue with the unit sent by the local representative, global InSinkErator took full responsibility over the matter and responded to my call in less than 24 hours, suggesting to ship a new product. The replacement product arrived fast and included even a newer model. The support person (Jacki) was amazing and did everything to improve my experience.
This is my 3rd product from InSinkErator, and there is a reason for that. The products are great, lasting for decades, and the service is top quality.
Thanks a lot!
December 8, 2025
Unprompted review
Reply from InSinkErator UK
Hi Tsuri,
Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and resolve the issue for you. We always aim to provide fast and reliable service and it's great to know we met your expectations.
Your continued trust in our products and aftersales support means a lot to us. We'll make sure to share your feedback with Jackie and the rest of the team. Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Extremely helpful in locating the part…
Extremely helpful in locating the part I needed
December 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi,
Thanks for sharing! We're glad to hear our team was able to help you find the part you needed. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Had an issue with a newly installed hot…
Had an issue with a newly installed hot tap and was referred to a service company. The guy was very knowledgeable and after ordering a replacement tap he came and installed it. During the install he needed to complete a couple of adjustments and left with the tap fully working. Very pleased.
December 3, 2025
Unprompted review
Reply from InSinkErator UK
Hi Stuart,
Thank you for sharing your feedback! We're happy to hear that the issue was resolved to your satisfaction and everything is now working perfectly. If you ever need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Hot Water Tank leaking problem…
Hot Water Tank was leaking problem resolved under warranty inside 2 days
December 3, 2025
Unprompted review
Reply from InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you're pleased with our speedy response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Told goods have been delivered and they have not.
Told goods have been delivered and they have not. So far no one seems able to explain what has happened but the delivery company cannot find any trace of my order, nor my personal and home details on their system.
Rather suggests that Insinkerator do not have a clue what is going on and I have paid in full for goods not received.
December 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi Roy,
Thank you for your feedback. We're very sorry for the inconvenience, and we understand how frustrating the situation was for you. We appreciate your patience and time on the phone while we investigated and corrected the issue.
We remain committed to providing reliable service and we truly appreciate your feedback. We hope the resolution we offered helped improve your experience with us.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Good response from LMS APPLIANCE…
Good response from LMS APPLIANCE REPAIRS. Regrettably the manufacturer did not offer a repair service as the motor had burnt out and the warranty was no longer valid. This resulted in an expensive product replacement cost.
Good service from the repair company and disappointing service from the manufacturer (Insinkerator).
December 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi AB,
Thank you for sharing your feedback. We're pleased to hear that LMS Appliance Repairs provided you with great service, and we're sorry that the situation resulted in a replacement rather than repair.
We understand how disappointing it can be when an appliance fails and needed replacement outside its warranty period. We appreciate your comments, and we will continue working to improve the overall experience for all our customers.
Best wishes,
John
InSinkErator Customer Service
I’ve had to contact Insinkerator a…
I’ve had to contact Insinkerator a couple of times for advice. Each time I’ve received exceptional customer service. Thank you Insinkerator team.
December 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi Jan,
Thanks for your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to consistently provide you with exceptional service.
Best wishes,
John
InSinkErator Customer Service
First class customer service.
The experience I had with customer service was beyond satisfactory. They gave me the impression that they genuinely wanted to help. Needless to say, the outcome was perfect.
November 21, 2025
Unprompted review
Reply from InSinkErator UK
Hi Huw,
Thanks for sharing your feedback! We're delighted to hear you are so pleased with the assistance and you felt reassured with our service. If you need further assistance, we're always here to help.
Best wishes,
John
InSinkErator Customer Service
Advice on Insinkerator tap
I needed advice on my appliance which was provided by a very friendly, polite, helpful person.
December 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi Kim,
Thanks for your feedback! We're glad to hear that our team was able to assist you satisfactorily and provide the advice you needed. If there's anything else we can assist you with, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Well informed staff
December 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mr. Hall,
Thank you for your feedback! We're glad to hear we've been able to assist you with your enquiries. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Neo hot water tank stopped working…
Neo hot water tank stopped working covered under warranty a new one was send and received within 4 days.
November 28, 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for sharing your feedback! We're glad to hear you're pleased with our warranty process, and your replacement tank arrived promptly. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Needed support & advice on replacement…
Needed support & advice on replacement tank problem.
Received detailed advice & guidance from two different staff.
November 27, 2025
Unprompted review
Reply from InSinkErator UK
Hi Cliff,
Thanks for sharing your experience! We're delighted to hear your experience with our support team has been consistent in both times you needed assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent response by customer service
Excellent response by customer service. Problem resolved very quickly with minimum of fuss.
November 26, 2025
Unprompted review
Reply from InSinkErator UK
Hi Dan,
Thanks for sharing your feedback! We're glad to hear you are pleased with our quick and straightforward response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Experience
Brilliant supportive company especially when you are experiencing problems
. Thank you
November 26, 2025
Unprompted review
Reply from InSinkErator UK
Good day Pargan,
Thank you for sharing your experience with us! We're delighted to know that our support made a difference when you needed it most. Our team always aim to resolve issues quickly and with care, so you can feel confident for choosing InSinkErator.
Best wishes,
John
InSinkErator Customer Service
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