Insomnia Cookies Reviews 

Beautiful cookies. Tasted amazing. Add it with a bit of ice cream, such a lovely treat. Staff were lovely.

This was our first visit to Insomnia Cookies and I am sure
We will go back. The cookies are delicious and we both
Agreed that they were perfect for a treat evening snack. We will also purchase them for a gift when visiting friends.
The ice cream was also very good! A great treat for grandchildren. Cookies and Ice Cream! Bill and Shirley

The staff were excellent. The man serving apologised for my wait ( due to needing milk for the coffees) and gave me and my child an additional cookie. Very pleasant and kind will go back.

The 2 star review I've given is generous. I bought a single cookie just to try the place out. Small cookie, as in 2 bites big, for around £2.50. While it was pleasantly warm and gooey, it's not worth the price.

Honestly, if you want something sweet and tasty, go to Restore, a couple of doors down. It'll cost a bit more (I was so annoyed at the tiny size of the cookie and the price, that I went straight to Restore and picked up one of their phenomenal ginger and orange slices for £3.95. It was 2-3 times the size and just as tasty.) I won't bother with Insomnia Cookies again.

Banging cookies with a great message thank you.

Conner is a great worker.. such a great cookie place!!

The price is not reflective of the quality or quantity. The cookie I ordered was no more than two bites. Wouldn’t eat from here again

I saw the writing you guys wrotr on the box! Just wanted to help give you guys 5 star review!

The staff is very nice and friendly. The cookies are awesome. The customer service is amazing.

A dozen cookies were ordered. They arrived in a box that would hold two dozen. No packing. All the cookies were broke some to almost crumbs. Not very professional. I did try and contact insomnia on their review page, no luck submitting review

insomnia cookies is very good especially for gluten freeeeee

Lovely cookies at the Bristol store...and Cam, our server, was really friendly and helpful.

I went to the Liverpool store on a few days before they official opened and the team were amazing, and the cookies were 10/10 highly recommend 😍

Good good goodddd

Honestly awful experience. For the cookies themself, they’re delightful (when I could finally get my hands on them).

As for the service, honestly awful. I am more than frustrated at this point with their slow and lack there of response.

I originally ordered for my cookies to never show up. After months of back and forth they finally refunded my money in the form of a voucher. Went to go use my voucher a while after, for it to not work and the full price to come out my account. Cancelled the order, never got the voucher back (which isn’t a voucher, it’s my money?) and never got my money back for the cancelled order either. I’ve emailed so much to not hear anything back and when I phoned up, I was told I’d be forwarded to head office to again not hear anything back. I shouldn’t have to consistently chase you to just get my money back. Please fix your customer service it is genuinley so awful, not your in store staff as they are lovely and amazing people. It’s who ever you got on email customer service or head office level.

matthew had amazing customer service

Quick delivery and the cookies were delicious. I ordered 7 cookies and they all came warm better than any Millie’s cookie or dessert place⭐️

A promise of warm cookies? Nope! I just received the LAST box of cookies that I’ll ever order from them again. Both times the cookies were not warm. At all. In fact, they took 45 minutes to deliver them, or enough to get cooled down to ambient temperature. I’m dissatisfied with their false advertising of getting them to your door warm. Never again!

Working at this Insomnia Cookies location truly meant a lot to me. I started as a baker and was eventually made a shift supervisor — without any notice or proper training — yet I still gave it my all. Most days, I was left to run the store completely alone for hours. I repeatedly asked management to hire or transfer help to make the store run better, but nothing changed.

I took pride in my work and truly loved what I did. Both customers and managers regularly complimented my baking. Guests would call the store specifically to place orders with me, and even my coworkers and managers would ask me to bake just for them — they said my cookies were their favorite. That meant everything to me.

I built strong connections with guests — many of them came in asking for me by name. That’s what made it even more painful to be let go without warning, a proper conversation, or the chance to speak on my behalf.

I reached out to HR, customer service, and even tried to contact the CEO, Seth Berkowitz, and never received a response. I did everything I could to be heard.

Based on my experience, I do not recommend supporting this location. The staff and managers I worked with were often unprofessional and rude, and the overall work environment was unfair and stressful. Until this company learns to truly value its employees and customers, I suggest taking your business elsewhere. LOCATION: 815 LOMAX STREET JACKSONVILLE FL

Insomnia cookies in Hoboken, New Jersey have truly failed me and disappointed me. I ordered cookies as a gift for a coworker. They said they were delivered. I called the young lady. Tried to fix the problem and have them re-delivered each time they were delivered to a different place, no one could help me and no one seemed to have cared. I will never ever purchase or order anything else from this company, because of the nonchalant attitude The bad tracking and it’s just no one cares whatever happened to good customer service.