Happy with the scent. However since they have changed the bottles.. Although I prefer the shape of the miniature bottles of perfume oil.. Not much of the product comes out of it. Which is why oboe ra... See more
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Review summary
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Based on these reviews
The perfume is as good as any expensive product and I get more compliments than I ever did with them. I bought one for my daughter to try as she always buys Alien which she likes. The one I got her... See more
Bought Le Labo Santal dupe for my husband. My son used to buy the original when he was working in New York. This dupe smells identical for a fraction of the cost.
Company replied
I am so pleased with my experience. The perfumes came very quickly, and I am so pleased with them. Every one of them smell exactly like the real ones. Will definitely be ordering more once these ones... See more
Company replied
Company details
Written by the company
We use the highest quality grades of essential oil for the creation of our designer impression scents to give our customers premium quality, long lasting and alcohol free perfume oils!
Contact info
United Kingdom
- hello@inspiredperfumes.co.uk
- inspiredperfumes.co.uk
4.0
Great
413 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Does Customer Service actually exist?
Well as of this morning still no response from Inspired Oils customer service which is very disappointing. They obviously have a rather casual & 'cavalier' attitude to 'service'.
April 17, 2026
Unprompted review
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10/10 on quality!!!!!!
I worked in the fragrance manufacturing industry for 25 years and we made for the big name brands, and this fragrance oil is exactly what I would expect, genuine strong fragrance.
I put a small dab on my wrists about 11am and I could still smell it going to bed that night!!!
March 25, 2026
Slowest delivery and no comms
Made an order with this company on a Thursday with the hope it would come by the following Tuesday. By Monday I was not getting any update on the tracking. I emailed the customer service team twice - no response. Because I’m leaving the delivery address on the Tuesday, I will not be able to receive the package and requested a refund. There is no way to request a refund or speak to a human.
This company is either a bit scammy with good marketing or have slow deliveries with no customer service. The package might eventually arrive at my parents home with no way for me to return or use the items so it’s been a total waste of money.
Beware when ordering!
March 24, 2026
Unprompted review
Reply from Inspiredperfumes
Hi Farah,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused.
I completely understand how important it was for your order to arrive before your departure, and how concerning it must have felt not receiving updates when you reached out.
After reviewing your order, I can confirm that it was placed on March 19, dispatched on March 23 (within our 2–3 working day processing timeframe), and successfully delivered by Royal Mail on March 25—just 48 hours after dispatch. Please note that Royal Mail delivery timelines are based on business days, which may affect expectations depending on when the order was placed.
Regarding communication, we sincerely apologize if your emails were missed or delayed—this is not the level of service we aim to provide, and we are actively improving our response times to ensure every customer receives timely support.
For transparency, our shipping policy (available here: https://www.inspiredperfumes.co.uk/pages/faqs
) outlines a 2–3 working day dispatch time and an estimated 7–10 working days for UK delivery (both in business days). That said, we truly understand that expectations can differ, and we’re continuously working to make this clearer at every step.
We’d really love the opportunity to make this right for you. Please reach out to us again, and we’ll do our best to assist you with a suitable solution.
Thank you again for your feedback—it helps us improve, and we hope to restore your trust in us.
Team Inspired
Great Le Labo dupe
Bought Le Labo Santal dupe for my husband. My son used to buy the original when he was working in New York. This dupe smells identical for a fraction of the cost.
February 6, 2026
Reply from Inspiredperfumes
Hi Lisa!
Thank you so much for your wonderful feedback! 😊
We absolutely love hearing this—especially knowing it brought back a familiar scent your family already knows and enjoys. It means a lot that you found our Santal-inspired fragrance so close to the original, and even better that you’re getting that experience at a much more accessible price.
We truly appreciate your support and hope to serve you again in the future—perhaps even find a new favorite for you or your son next time! 💛
Kind regards,
Team Inspired
Reply from Inspiredperfumes
Hi Terence,
Thank you so much for your kind words! 😊
We love this—sometimes a little really does go a long way! It’s great to hear you’re enjoying the fragrance and its lasting impression.
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
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I really love these perfumes
I really love these perfumes. I hate sprays and these oil roller balls are amazing. They go exactly where you want the smell to be. And beautiful smells that really last the whole day
January 24, 2026
Reply from Inspiredperfumes
Hi Cazza,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear how much you’re enjoying the rollerball oils—being able to apply the fragrance exactly where you want it really does make such a difference! And it’s even better knowing the scent lasts with you throughout the day ✨
Your kind words truly mean a lot to us. We really appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Reply from Inspiredperfumes
Thank you so much for your kind words! 😊
We’re so glad you’re loving the fragrance and that it stays with you throughout the day—that’s exactly what we aim for!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Lovely long lasting perfumes
Always delivered promptly. I've been wearing the same perfume for a while and get some many compliments.
December 29, 2025
Reply from Inspiredperfumes
Hi Anne,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear you’re enjoying the long-lasting scent and that it’s been arriving promptly every time. It’s even better knowing you’ve been getting so many compliments—that’s the best feeling!
We truly appreciate your continued support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Wonderful smell
December 27, 2025
Reply from Inspiredperfumes
Thank you so much, Natalja! 😊
We’re so glad you’re enjoying the fragrance—it means a lot to us!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
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Reply from Inspiredperfumes
Hi Olga,
Thank you so much! 😊
We’re so happy to hear you’re loving the perfume oil—it truly means a lot to us!
We really appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Reply from Inspiredperfumes
Hi Kaye,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear you’re enjoying the oil and that it smells just perfect for you—that means a lot to us!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Nothing like the perfume
Nothing like the perfume, has a citrus like smell, awful.
Emailed several times complaining and waiting for someone to get back.
You guessed it still waiting.
No customer service when you want to return.
December 1, 2025
Reply from Inspiredperfumes
Hi Mary,
Thank you so much for taking the time to share your feedback with us. I truly appreciate you reaching out.
I just wanted to gently clarify that we’ve been doing our best to stay in touch with you. We received your first email on November 30 and replied within a few hours. You followed up on December 4, and we responded again, letting you know that we had already emailed you back and were happy to offer more help. It seems we didn’t hear back after that.
We have noticed your Trustpilot review, and I completely understand the frustration when it feels like no one is responding — that’s the last thing we want you to experience. 😢💛
We’ve replied again to your latest email, so when you have a moment, please check your inbox (and maybe your spam/junk folder too, just in case). We’re here and ready to help you right away.
Thank you for giving us the chance to make things right. We truly value you, Mary. 🌼
Reply from Inspiredperfumes
Hi Belen,
We’re truly sorry to hear you felt disappointed with your experience. Our team responded within our standard timeframe and already issued a replacement to make things right. We always aim to resolve every concern as quickly and smoothly as possible, and we appreciate your patience throughout the process.
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out — we’re here to help.
Team Inspired
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Great thumps up to Inspired Perfume…
Great thumps up to Inspired Perfume and for their service in the past and for the perfumes purchased from them for many years. Of late l haven't been able to purchase my preferred perfume on their website and l have not been able to contact anyone directly either as there is no direct phone number for enquiries on their website except via email.
I did send emails to enquire whether they still stock my favourite perfume Barract rouge 540 oil perfume but l did not get any response.
Please could someone respond back to me.
I did purchase three different perfumes to try out last week, but l did not like any of the fragrances at all.
Customer service to me has always been fantastic and swift except for this time.
Someone please get back to let me know oif you still stock this perfume or you have stopped stocking them so l can look somewhere else. Although, it will be a really shame if Inspired oil no longer stocks Barract Rouge 540.
Bought so many and also for my friends in the past.
I have only given three 3 STARS this time because l havent heard back and no contact number on their website.
November 1, 2025
Unprompted review
My favourite perfumes…
The perfume is as good as any expensive product and I get more compliments than I ever did with them. I bought one for my daughter to try as she always buys Alien which she likes. The one I got her was Alien look alike and she said it was the same and no difference in the smell.
October 23, 2025
Fabulous
Love you perfumes oils they last all day and are great for travelling 5 Stars from me.
October 22, 2025
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Received my delivery but unfortunately…
Received my delivery but unfortunately one of my bottles broke in transit, contacted the lovely staff and they are replacing my order
October 7, 2025
Unprompted review
Appalling customer service: wrong perfumes, no response to emails
I received two of one perfume when I ordered one, and none of a second perfume I ordered. It was not receiving the perfume I really wanted to try that was most disappointing, so I emailed Inspired Perfumes immediately. No response. I emailed them again, this time asking for a return: no response. I emailed a third time, at the same time putting a comment on social media. I received an email asking for pictures of the packaging; I responded but have heard nothing from them - again. Appalling customer service. It would have been so simple to pop the missing 5ml sample bottle of the missing perfume in the post. Cost to company: far less than retail price of sample and postage. Result: happy customer and probable future sales.
September 22, 2025
Unprompted review
Reply from Inspiredperfumes
Hi Nichola,
Thank you so much for leaving us a review! 💛
Our customer service hotline is available 24/7, and we make sure to reply within 24 hours after receiving your email.
I also noticed that you’ve already left us another review — no worries, we’ll be assisting you there to make sure everything is sorted out. 😊
Warm regards,
Team Inspired
It’s just ok
September 22, 2025
Reply from Inspiredperfumes
Hi Said,
Thank you for taking the time to leave us a review. We’re sorry to hear your experience was just okay — we always want our customers to be fully happy with their purchase. 💛
Please send us an email if you need further help!
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