Inspire Insurance Services Ltd Reviews 

243
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

We was looking forward a new scaffolding insurance policy online. With all filled in online we waited for an email reply. This was the only company that emailed back with a quote with trying... See more

Company replied

Rated 1 out of 5 stars

This is the worst insurance company I've ever come across and I used to work in the insurance field. AVOID THEM AT ALL COSTS. They may be cheap but you will get a cheap and unhelpful service from them... See more

Rated 5 out of 5 stars

Been using this company for over ten years and never had any issue's just leave them to do it new quote's are sent to us before renewal dates business cover automotive.household policies they deal wi... See more

Company replied

Rated 1 out of 5 stars

I made a claim a year ago. They initially disputed that I had even made a claim despite having a lengthy conversation with one of their claims advisors, and have chased up several times since but stil... See more

Company details

  1. Insurance Agency

Information provided by various external sources

Inspire Insurance are specialist providers of bespoke commercial insurance. All of our products are bespoke to your industry and provide covers specific to your needs.


Contact info

2.9

Average

TrustScore 3 out of 5

243 reviews

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2.9

All reviews

(243)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very knowledgeable and efficient at…

Very knowledgeable and efficient at obtaining the right PI insurance for me. Thank you

June 21, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us Jonathan, glad we've been able to assist you with your Professional Indemnity.

Rated 5 out of 5 stars

Architects P. I.

The service was honest, sincere, sympathetic, fast and efficient. Highly recommended!

June 15, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot, Guy! We appreciate your comments.

Rated 5 out of 5 stars

Fast response

Professional, fast response, best quote and nice to deal with.

June 11, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Great to hear, thanks for taking the time to share your experience with us online.

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Rated 5 out of 5 stars

Easy

Easy, honest and simple. Great service.

June 11, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot.

Rated 5 out of 5 stars

Always have an efficient and helpful…

Always have an efficient and helpful service. Work hard to obtain the best insurance options for us.

June 4, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot.

Rated 5 out of 5 stars

I have dealt with numerous Companies…

I have dealt with numerous Companies over the years for Bonds and can only say I wish I'd found Inspire Insurance years ago. The Customer Service is outstanding. Emma & Becky are beyond helpful and their knowledge makes my job so much easier.
I would not hesitate in recommending them to anyone. You will not be disappointed.

May 28, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for the feedback Cheryl, pleased to hear we've been able to support you. Will pass on the kind words to Emma & Becky. Many thanks for taking the time to share your experience with us on Trustpilot.

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Rated 5 out of 5 stars

Good honest and professional

Good honest and professional. Reliable and ensuring that your requirements are fully covered. This company provides a personal service that l rely on year upon year. Highly recommend.

May 27, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us online Derek. Your feedback is much appreciated, thank you for your continued business.

Rated 5 out of 5 stars

Professional service and advice

Professional service and advice. Would recommend to anyone

May 22, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot!

Rated 5 out of 5 stars

Fantastic service from Becky Mascord

Fantastic service from Becky Mascord. I was enquiring about the procedure for a commercial IBG for a freehold company for a block of flats. She was so helpful and went out of her way to answer my questions.
Thank you!

May 15, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for the feedback Anna, glad to hear you've had a positive experience. Many thanks for taking the time to share your experience on Trustpilot.

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Rated 5 out of 5 stars

Brilliant thank you Ciaran

Ciaran Craven really helped us out and am glad we moved to him and his company. We were being charged 300% uplift by another form and thanks to him we managed to renew our PI at an affordable cost . 5 stars all day long . Richard NRE

May 15, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for feedback Richard, pleased we've been able to help you with your renewal! Appreciate you taking the time to share your experience online.

Rated 2 out of 5 stars

We have had both van and commercial…

We have had both van and commercial insurance through Inspire and while the other times have been a positive experience, this time it wasn't the case. We had a very high renewal quote through Inspire for our Van insurance which led us to shop around. When we found a cheaper option we went back to Inspire to say thanks for the renewal quote, but we will be using someone else this time around as they are cheaper. We were told as we had taken the time to find an actual cheaper quote they could put this to the insurance company and hopefully lower the renewal quote, and this is what they did. It was only later that day we realised we had forgotten to add something to the insurance so we informed our broker as soon as we remembered. The new quote we had was already a bit higher than the other we had found ourselves, so we knew once they added on what we needed it was only going to go up. So instead of going through all that I thanked Gemma for her time, sincerely, but informed her we would probably just go with the other quote as it was already cheaper. I must add all of this correspondence took place before the actual renewal date, so as far as I am concerned we did not renew, we did not sign anything nor pay anything, nor confirm anything. We then received a rather snotty and rude email from Gemma stating how 'disappointed' (which came across more annoyance) she was that we wanted to go with some one else, how they had an unfair advantage and how much she had helped us with the best quote, which she didn't as the original quote was £700.00 more in the first place. It is only because we found a cheaper quote that she tried to get the price down. We have since received another email stating we will have to pay cancellation fees, even though as stated before, all this happened before the renewal date. I am very disappointed with the service we received at the end of all of this, and I am not likely to use Inspire again which is a shame as I feel it was all very unnecessary.

May 14, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Dear Christopher,

Thank you for taking the time to share your recent experience with us on Trustpilot. Our partnership with Trustpilot is important to us as we take our customers' satisfaction very seriously and without it, we wouldn't be able to continue to improve and deliver the service our customers have come to expect.

After investigating this matter we understand that the revised quotation was accepted by yourself via telephone. We were advised about a change to the original facts after accepting the renewal which as you'd expect, would affect the premium. Due to the cancellation commencing after the renewal date, a time on risk was generated by the insurer.

Our renewal price was the most competitive available to us, we thank you for bringing your competitor quotation to our attention as we've been able to make changes to ensure these rates are available more reliably.

We respect your decision to move away from Inspire in the future. We hope that our continuing efforts to improve our service may earn back your business again in the future. Thank you again for bringing this to our attention.

Kind Regards,
Inspire Insurance

Rated 5 out of 5 stars

Surveyors Insurance - Sole Trader

I have just renewed my Insurance Cover with Inspire Insurance for the third year. My previous employer recommended them and I have had consistent quotes year on year. The service is good too, swift and as yet, I have not had to call on them for any type of claim.
I can highly recommend as the cover that I have had for the cost suits my budget.

Tony M Warrington

May 10, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for your continued business Tony, we appreciate you taking the time to share your experience with us on Trustpilot.

Rated 5 out of 5 stars

Good service

Good service, simple process - just the ticket.

May 7, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time Benedict, we appreciate you sharing your experience with us on Trustpilot.

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Rated 5 out of 5 stars

very good service

April 27, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us Phil!

Rated 5 out of 5 stars

i would recommend this company to…

i would recommend this company to anyone, good price and easy to set up.

April 16, 2019
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for the feedback, this is great to hear! We appreciate you taking the time to share your experience with us.

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