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Install Pros Reviews 241

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial contact to installation. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the company's commitment to keeping them informed and resolving issues promptly. However, some customers occasionally experienced delays in installation or issues with internet coverage and consistency. A few also mentioned that the installation team was late or left their home in a mess, and some were dissatisfied with the helpline's availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service. Many reviewers praised the speed and efficiency, with... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the speed, expertise, and genuine care... See more

User experience

People report positive experiences with the user experience. Customers praise the fast, stable internet and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service from Nathan. He explained the product we were purchasing in great depth and could answer any question we asked him. He made us feel confident in the product and... See more

Company replied

Rated 5 out of 5 stars

Absolutely top notch service, I am very happy indeed. Friendly and knowledgeable guys turned up on the dot and did a marvellous job. I've replaced two FTTC connections with one Starlink powered networ... See more

Company replied

Rated 5 out of 5 stars

We’ve had major problems with internet due to building faults with our home (wires buried under our house inaccessible or trapped by the ducts having collapsed). Install Pros quickly set everything up... See more

Company replied

Rated 5 out of 5 stars

From the first phone call to the installation process today I could not find fault with the company in anyway. Jason and Joe who carried out the work need a special mention for being so smart, efficie... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Home Automation Company
  3. Home Cinema Installation
  4. Internet Provider
  5. Internet Service Provider
  6. Security System Installer

About Install Pros

Written by the company

Install Pros - Satellite Broadband, Smart Home & Connectivity Experts

Install Pros is a UK-wide installation and integration specialist transforming how homes and businesses stay connected. From rural broadband and smart home automation to secure networking and entertainment systems, we provide a complete service built around quality, reliability and lasting performance.

Our team delivers professional Starlink installations, advanced network setups, bespoke golf simulators, CCTV systems and smart home control solutions. We work across residential, commercial, marine and mobile environments, giving customers fast connectivity and modern comfort wherever they are located.

Every project begins with a detailed consultation and professional site survey. Our engineers take pride in discreet cable routing, tidy installations and robust setup that looks as good as it performs. Whether upgrading existing systems or starting from scratch, we make the process simple and stress-free.

We’re passionate about technology that improves everyday living — from mesh Wi-Fi coverage and voice-activated lighting to intelligent climate control and advanced security monitoring. Our approach is always personal, combining technical expertise with friendly, trustworthy service.

Why choose us
• Professional surveys, discreet mounts & weatherproof cabling
• Mesh Wi-Fi, hard-wired ethernet & network optimisation
• Smart lighting, climate control, voice/app integrations & scenes
• CCTV, doorbell cams, sensors & remote monitoring setup
• Design, build & calibration of golf simulators (screens, enclosures, turf, launch monitors)
• UK coverage with friendly engineers and free aftercare

Our reviews
Rated Excellent (4.8/5) on Trustpilot — read what customers say:
uk.trustpilot.com/review/installpros.co.uk

Our reputation has been built on consistent five-star feedback, transparent pricing and reliable communication. Customers often comment on our professionalism, tidy workmanship and the noticeable performance boost their systems deliver after installation.

Watch our short video
https://youtu.be/nBsvd0cRUEQ?si=rvUSkEw6mRdx5rXG

Get in touch
Tel: 020 3397 7003
Email: admin@installpros.co.uk
Web: installpros.co.uk

Quick actions
Get a Starlink Install Quote
Chat on WhatsApp
Visit our Website

We are independent installers of Starlink™ and have no affiliation with Starlink™.

Install Pros® is a registered trade mark of InstallPros Group Ltd (UK). Company No. 14896859 · VAT GB456635174 · Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX.

From Installation to Aftercare - We Do It All, Properly.

Written by the company

When Quality Matters - Choose Install Pros
At Install Pros, we deliver more than just installations - we deliver complete solutions. From Starlink broadband setup to plumbing, heating, and renewable energy systems, every job is carried out to the highest standard and backed by our free aftercare guarantee. Our team of certified professionals ensures every system is installed safely, efficiently, and ready to perform. And unlike many, our service doesn’t end when the job’s done - we stay on hand to keep everything running smoothly. Whatever your project, choose the team that does it right, supports you after, and always answers the phone. That’s the Install Pros way.

In a world when speaking to a human is considered a premium - we're here.

24/7 Human Support

24/7 Human Support
At Install Pros, real people still answer the phone. We don’t hide behind automated messages or ticket systems - we believe good service starts and ends with human connection. Every customer we serve is backed by our free aftercare guarantee. That means if you ever need support, advice, or a follow-up visit, we’ll be there - quickly, professionally, and without hidden costs. Whether it’s a Starlink installation, a system check, or help with your setup, our friendly UK team is always ready to help. Because when we say we’re here for you, we truly mean it.

Contact info

"Service that goes beyond installation"

When Quality Matters, Choose Install Pros. Chat to us on WhatsApp 24/7

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a slight issue with my Starlink…

I had a slight issue with my Starlink and network. I sent out a message on their what's app message service and within minutes i had a professional talking me through some issues that had appeared. After around 10 mins the issue had been sorted and I was back up and running. I cannot recommend Install Pros enough.

October 13, 2025
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Reply from Install Pros

Hi Glen, thank you so much for sharing your experience! We’re delighted to hear that our team was able to quickly assist you through WhatsApp and get your Starlink installation and network running smoothly again. Your kind words about our professionalism mean a lot to us. We’re always here whenever you need support - your trust in Install Pros truly motivates us to keep delivering reliable, top-quality service.

Rated 5 out of 5 stars

Install Pros a great team

Install Pros are a fantastic and very professional team. Will especially went the extra mile to sort out delivery of the system and the fitters they used are brilliant.
The speeds are amazing.
Go no further than Install Pros

November 4, 2025
Unprompted review
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Reply from Install Pros

Hi Philip, thank you for your wonderful feedback! We're so pleased to hear that Will and our installation team made your Starlink setup smooth and professional. It’s great to know you’re enjoying those fantastic speeds - that’s exactly the result we aim for! Your recommendation truly means a lot to us. Should you ever need further support or upgrades, our team is always here to help.

Rated 5 out of 5 stars

The staff at Install Pros were very…fantastic

The staff at Install Pros were very attentive to our needs, understood what we required from our package and advised us on this….the process was almost seamless from initial contact, to ordering, confirming the order and installation - the only slight hiccup was installation was delayed due to a “missing” part somewhere during the process, but again this was sorted expeditiously by our contact at Install Pros.

October 2, 2025
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Reply from Install Pros

Hi Linda, thank you for taking the time to share your thoughtful review! We’re delighted to hear that our team provided attentive service and guided you through your Starlink installation with care and professionalism. We do apologise for the brief delay with the missing part, but we’re glad it was quickly resolved to your satisfaction. Your understanding and kind words mean a lot to us. If you ever need further support or adjustments, we’re always here to help!

Rated 5 out of 5 stars

Alex and the team were amazing orderded…

Alex and the team were amazing orderded the kit on friday and engineer was here on the monday no fuss just ultra professional. Spoke to Will to order some extra kit and he arranged it. Well done guys great job!

October 27, 2025
Unprompted review
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Reply from Install Pros

Hi Steve, thank you so much for your fantastic feedback! We're thrilled to hear that Alex, Will, and the team delivered a smooth and professional Starlink installation experience for you. It’s great to know everything was handled quickly and efficiently. We truly appreciate your kind words and are always here should you need any further assistance or upgrades in the future. Thanks again for choosing InstallPros!

Rated 5 out of 5 stars

Amazing experience from the very first…

Amazing experience from the very first enquiry to the installation and I have contacted them a few times to ask questions and always a reply within a couple of minutes! Will has been fab! And I live very rurally and the Internet has been fab! No faults what so ever. Thank you!

October 29, 2025
Unprompted review
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Reply from Install Pros

Hi Kerry, thank you so much for your wonderful review! We’re thrilled to hear that your Starlink installation went smoothly and that we were able to provide such prompt and friendly support. It’s fantastic to know your rural connection is performing flawlessly - that’s exactly what we aim for. We truly appreciate your kind words and are always here if you have any questions in the future. Enjoy your fast and reliable internet!

Rated 5 out of 5 stars

Excellent company installation went…

Excellent company installation went without hiccup would highly recommend

October 21, 2025
Unprompted review
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Reply from Install Pros

Hi David, thank you so much for your wonderful feedback! We’re thrilled to hear your Starlink installation went smoothly and that you’d recommend us. Our team takes great pride in delivering seamless, reliable service from start to finish. We truly appreciate your trust and are always here if you need any support in the future.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. The installer knew exactly what he was doing and got really good speeds with Starlink in every room of my large house

October 23, 2025
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Reply from Install Pros

Thank you, Philip! We’re so glad to hear you were impressed with the efficiency of our Starlink installation service. It’s great to know your installer ensured strong speeds throughout your home—especially in a larger property like yours. We truly appreciate your feedback and are always here if you need any further support or adjustments in the future.

Rated 5 out of 5 stars

Great communication

Great communication. Clear expiation of product, service and price. Installation was completed within 4 days of first contact and the results are outstanding. Lex our installer / engineer was excellent and a real nice person to deal with and gavecaround. Throughout the project communication couldn’t have been better

October 25, 2025
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Reply from Install Pros

Hi Robert, thank you so much for your thoughtful review! We’re delighted to hear that you were pleased with the clear communication, quick turnaround, and outstanding results of your Starlink Installation. It’s great to know Lex made such a positive impression - he’ll be thrilled to hear your feedback. We truly value your trust in us and are always here should you need any further support or advice.

Rated 5 out of 5 stars

Install Pros - Outstanding

Lee was excellent. Arrived on time and was very helpful and information. Great job, professional. Thoroughly recommend.

October 23, 2025
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Reply from Install Pros

Hi Phil, thank you for your wonderful feedback! We’re delighted to hear that Lee provided such a professional and informative Starlink installation experience. It’s great to know everything went smoothly and that you’d recommend our service. We truly appreciate your support and are always here if you need any further assistance in the future.

Rated 5 out of 5 stars

⭐ Very disappointed

⭐ Very disappointed – avoid this company
I was looking to install Starlink at our rural property.
When I searched on Google, Starlink Install Pros came up at the top of the results, I clicked on it thinking it was Starlink and followed the steps to check if Starlink would work in our location.
After answering some WhatsApp questions, I was given the option to call. During the call, I was taken down the route of purchasing a full installation for £1,600 – which is absolutely ridiculous, as most of what they offered comes standard with the Starlink kit itself, which costs around £300 direct from Starlink.
After speaking with my son, I realised this wasn’t right and immediately cancelled. I’m now waiting for my refund, 2nd day - I have now ordered the full residential kit and we will install ourselves

For anyone considering Starlink – you can order and install it yourself very easily, without paying inflated prices. Just buy directly from Starlink and pay the £70 monthly subscription.

October 23, 2025
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Reply from Install Pros

Hi Michelle, thank you for taking the time to share your thoughts. We’re genuinely sorry to hear you felt disappointed, as we’re not used to receiving this kind of feedback and always aim to provide clear information and value. The quote you received was for a full Starlink installation and whole-home WiFi solution connecting both your properties - a tailored setup that includes far more than the standard Starlink kit. While some customers choose to self-install, many appreciate the assurance of a professional installation for reliable performance and the aftercare that comes with it. As discussed, your refund was initiated immediately and should appear in your account within 5–10 days. Please don’t hesitate to reach out if there’s anything more we can do to help.

Rated 5 out of 5 stars

Simply outstanding

Simply outstanding. Great communication, worked efficiently and left the place tidy

October 22, 2025
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Reply from Install Pros

Thank you, Michaela - your feedback means a lot to us! We’re so glad you found our Starlink installation service outstanding and appreciated the clear communication and tidy workmanship. Our team always strives to deliver efficient, reliable installations with respect for our customers’ spaces. We truly value your support and are always here if you ever need assistance in the future.

Rated 5 out of 5 stars

Speedy

Speedy, tidy installation and good explanation of how Starlink works.

October 22, 2025
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Reply from Install Pros

Hi Steve, thank you for your kind words! We’re delighted to hear that you were happy with the speed and tidiness of your Starlink installation. It’s great to know our technician’s explanation helped you understand the system clearly. We truly appreciate your trust in us and are always here if you need any further assistance or support.

Rated 5 out of 5 stars

Great service

Quick, professional and easy to deal with. We contacted the team on Sunday morning and had a working installation by Tuesday, amazing.

October 20, 2025
Unprompted review
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Reply from Install Pros

Hi James, thank you for sharing your experience! We’re delighted to hear that our team could complete your Starlink installation so quickly and efficiently. Providing prompt, professional service is something we truly take pride in. We’re glad the process was smooth and easy for you, and we’re always here if you need any further support or adjustments. Enjoy your new connection!

Rated 5 out of 5 stars

Very nice and helpful installer

Very nice and helpful installer, explained everything well and hoorrayyy we have internet that works!

October 16, 2025
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Reply from Install Pros

Thank you so much, Elaine! We’re thrilled to hear your Starlink installation went smoothly and that our installer made the process clear and easy to understand. It’s great knowing you’re now up and running with reliable internet! We truly appreciate your kind words and are always here if you need any further support.

Rated 5 out of 5 stars

Lex Starlink wifi God

Fabulous - Lex knows his stuff inside out. Very professional, understanding of customer preferences and super fast just like the wifi!
I would recommend Starlink in an instant.

October 15, 2025
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Reply from Install Pros

Hi Richie, thank you so much for your fantastic review! We’re thrilled to hear that Lex impressed you with his professionalism and expertise during your Starlink installation. It’s great to know you’re enjoying the fast Wi-Fi and that the service met your expectations. We truly appreciate your recommendation and are always here if you ever need support or have any questions in the future.

Rated 5 out of 5 stars

The install was excellent

The install was excellent. Engineers arrived on time. They were quick, clean and listened to my suggestions about where I would like everything situated.

October 14, 2025
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Reply from Install Pros

Hi Jim, thank you for your wonderful feedback! We’re delighted to hear you were pleased with your Starlink installation and that our engineers arrived promptly, worked efficiently, and took your preferences into account. Providing a clean, professional setup tailored to your needs is exactly what we aim for. We truly appreciate your trust in us and are always here should you need any further support or adjustments.

Rated 5 out of 5 stars

Lex was super professional and got the…

Lex was super professional and got the job sorted 👏

October 9, 2025
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Reply from Install Pros

Hi Phillip, thanks so much for sharing your feedback! We’re thrilled to hear Lex provided such professional service and got your Starlink installation completed smoothly. Our team takes pride in making the process seamless from start to finish. If you ever need any support or maintenance in the future, we’re always here to help.

Rated 5 out of 5 stars

Good job

Friendly helpful efficient service

October 9, 2025
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Reply from Install Pros

Thank you, Emma! We’re so glad to hear you found our Starlink installation service friendly, helpful, and efficient. Our team takes pride in making the process smooth and stress-free from start to finish. We truly appreciate your feedback and look forward to being here whenever you need support in the future.

Rated 5 out of 5 stars

The engineer Dave was amazing

The engineer Dave was amazing! He went above and beyond. Nothing was toouch trouble .

October 8, 2025
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Reply from Install Pros

Hi Joanne, thank you so much for your wonderful feedback! We’re delighted to hear that Dave made such a great impression and went the extra mile during your Starlink installation. Our team always strives to deliver a seamless and friendly experience, so it’s fantastic to know that was reflected in your visit. We’ll be sure to share your kind words with Dave—he’ll be thrilled! If you ever need further assistance, we’re always here to help.

Rated 5 out of 5 stars

Fantastic

Fantastic, efficient with excellent communication. Would definitely recommend

September 17, 2025
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Reply from Install Pros

Hi Gareth, thank you so much for your fantastic review! We’re thrilled to hear you found our Starlink installation service efficient and our communication excellent. Your recommendation truly means a lot to our team. We take great pride in providing reliable service and clear updates every step of the way. Should you ever need any follow-up support, we’re always here to help!

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