Instant Funding 

Reply from Instant Funding

Updated Apr 21, 2026

Thank you for your feedback, Emre. We would like to have a conversation with you to clarify our technical specifications regarding cTrader and API access. Please provide us with more details about your case, including your account number and email address, at our Instant Funding email so we can address these concerns and provide more clarity.

Reply from Instant Funding

Apr 21, 2026

Thank you for sharing your feedback and the details regarding account #8090354. We have already reached out to you from our Instant Funding email address to discuss the risk management parameters and the spread conditions you encountered. We would like to have a conversation with you to review your screenshots and clarify these concerns, please check your inbox so we can connect directly.

Reply from Instant Funding

Apr 20, 2026

Hi,

Thank you for sharing your experience, and we’re genuinely sorry to hear about the frustration caused.

We take feedback like this seriously, and it will be shared internally with the relevant team to review.

We appreciate you bringing this to our attention

Instant Funding Team

Reply from Instant Funding

Apr 17, 2026

Hi Wendral,

Thank you for your feedback! We’re glad to hear our team was able to resolve your concerns and provide helpful support.

We appreciate your recommendation and wish you continued success in your trading journey!

– Instant Funding Team

Reply from Instant Funding

Apr 16, 2026

Hi Anandaraj,

Thank you for your detailed 5‑star review! We’re thrilled to hear that your experience with Instant Funding has been so positive.

Thank you for highlighting our support team. We aim to provide fast, clear assistance in multiple languages and genuinely help traders resolve issues as efficiently as possible.

Instant Funding Team

Reply from Instant Funding

Updated Apr 16, 2026

Hi,

Thank you for your detailed 4‑star review! We’re thrilled to hear that your experience with Instant Funding has improved.
We’re glad the matter was reviewed and resolved to your satisfaction. Our team is always here to look into any concerns and work toward a fair outcome so you can continue trading with confidence.

We appreciate your trust and wish you continued success ahead.

Instant Funding Team

Reply from Instant Funding

Apr 10, 2026

Hi Abdul,

We’re sorry to hear about your experience and understand your frustration. All payout requests are reviewed based on our trading, risk, and compliance policies, and any concerns identified during review may lead to further investigation before a final decision is made.

Different findings can arise at different stages of the review process, which is why multiple points may be addressed as part of a full assessment. These decisions are not made arbitrarily but are based on maintaining a fair and secure environment for all traders.

If you have already shared your evidence, we encourage you to continue working with our support team so your case can be reviewed thoroughly and clarified.

– Instant Funding Team

Reply from Instant Funding

Apr 14, 2026

Hi Humera,

Thank you for your feedback regarding Account Number: 8086035.

After a full review of your trading activity in line with our risk monitoring framework, we can confirm that the account was found in breach of our Gambling and Excessive Risk Rule.

As clearly outlined in our trading guidelines:

“Risking or losing more than 50% of your daily drawdown at any time in one trade idea is considered gambling and constitutes a hard breach. For Instant Funding accounts, where no daily drawdown applies, the limit is set at 3% of your account balance. This rule applies to funded accounts only.”

This rule is applied consistently across all accounts to ensure fair risk standards and to maintain the long-term sustainability of our funding program. It is not based on profit or loss outcome alone, but on the risk exposure per trade idea, including open positions on the same instrument in the same direction.

In your case, the violating trade(s) exceeded the permitted risk threshold when measured against the account balance, which triggered a breach flag under our risk engine. This determination is further validated using standardized risk calculation methods as outlined in our trading rules.

We understand that this may be disappointing, however, these safeguards exist to ensure that all traders operate under the same risk constraints and to protect the integrity of the program for all participants.

We appreciate your understanding and wish you success in your future trading journey.

Instant Funding Team

Reply from Instant Funding

Updated Apr 14, 2026

Hi Tafseer,

We’re sorry to hear about your experience and understand your frustration.

Upon escalating your case internally, our team conducted a detailed investigation into the trade in question, including a full review of journal entries, tick-level market data, and server-side execution logs.

Our findings confirm that your intended risk at entry was $72.12, which equates to approximately 0.72% of your account balance at the time the trade was placed. This was within the allowed 1% Maximum Risk Per Trade Idea rule based on entry-to-stop-loss distance, and under normal execution conditions would have been considered compliant.

However, the review also confirmed that during execution, the stop loss was triggered in an environment of exceptionally thin liquidity and rapid price movement. The bid price moved sharply within milliseconds, resulting in slippage that caused the final execution to occur significantly beyond your intended stop loss level. The order was ultimately filled at a worse price, resulting in a realized loss of $113.46 instead of the expected $72.12.

While we acknowledge that this outcome was driven primarily by market conditions and not by any intentional over-leveraging on your part, it is important to highlight that the trading environment during that period carried elevated execution risk. In such conditions, traders are expected to maintain additional buffer on position sizing and risk parameters to account for potential slippage.

Taking into consideration the circumstances and after internal discussion, this case was initially reviewed with leniency given the nature of the execution and the fact that the intended risk remained within policy limits at entry. However, upon further audit of your account activity, we identified that a similar breach of the 1% Maximum Risk Per Trade Idea rule occurred again in subsequent trades, where combined exposure and execution outcomes resulted in risk exceeding the permitted threshold.

Because this represents a repeated occurrence of the same rule violation, we are unable to reinstate or approve the requested payout at this time. We understand this may be disappointing, but consistency in risk management rules is essential to maintaining fair and stable trading conditions across all funded accounts.

We encourage you to carefully review the risk policy again and ensure that position sizing and trade planning include adequate buffers for volatile or low-liquidity periods going forward. Adhering strictly to these parameters will help ensure your trading remains aligned with program requirements and prevent similar issues in the future.

Instant Funding Team

Reply from Instant Funding

Apr 8, 2026

Hi

Thank you for your detailed 5‑star review! We’re thrilled to hear that your experience with Instant Funding has been so positive.

Thank you for highlighting our support team. We aim to provide fast, clear assistance in multiple languages and genuinely help traders resolve issues as efficiently as possible.

Instant Funding Team

Reply from Instant Funding

Apr 6, 2026

Hi,

Thank you for sharing your experience, and we’re genuinely sorry to hear about the frustration caused.

We take feedback like this seriously, and it will be shared internally with the relevant team to review.

We appreciate you bringing this to our attention

Instant Funding Team

Reply from Instant Funding

Apr 6, 2026

Hello there,

We understand your frustration, however your account was an IF1 account. As clearly stated in our FAQ before purchase, the IF1 account is active for 24 hours from the moment the first trade is executed. Once the first trade is placed, the 24-hour countdown begins, and the account automatically closes when that period ends.

If your account has been disabled, it means the 24-hour trading window has expired in line with the product rules.

All of our accounts operate in a simulated trading environment using real-time market data, which is also explained in our FAQ.

We always recommend carefully reviewing the account specifications and rules prior to purchasing to ensure the product suits your expectations.

Instant Funding Team

Reply from Instant Funding

Updated Apr 3, 2026

Hello Elyamani,

Thank you for taking the time to share your feedback. We understand that situations involving account closures and declined withdrawals can be frustrating, and we appreciate the opportunity to clarify the matter.

Your account was reviewed by our risk and compliance systems after a withdrawal request was submitted. During this review, the trading activity on the account showed a strong correlation with another account’s activity. Our monitoring process analyzes multiple factors, including trading patterns, execution timing, position behavior, and overall consistency of trades across accounts. Based on this analysis, the activity was identified as matching patterns typically associated with copy trading or externally managed trading.

Under our trading rules, all accounts must be traded independently. The use of copy trading services, shared signals, automated copying tools, or third-party account management is strictly prohibited because it creates an unfair advantage and undermines the integrity of the program for other traders. For this reason, when such activity is confirmed, the account is terminated in accordance with our policies.

It is also important to clarify that the timestamp referenced in the review reflects the moment the violation was detected and confirmed by the system. The determination is not based on a single trade or one specific moment, but rather on a broader evaluation of trading behavior across the account.

We understand that this outcome may not be the one you were hoping for, but the decision was made following a full review by our risk and compliance team and is consistent with the trading rules that apply to all accounts. These rules exist to maintain a fair and transparent environment for all traders participating in the program.

For full transparency, we encourage reviewing the program guidelines available here:
https://instantfunding.com/trading-rules

We appreciate you sharing your perspective and thank you for the time you spent trading with us.

Instant Funding Support Team

Reply from Instant Funding

Updated Apr 3, 2026

Hello Menna,

Thank you for sharing your feedback. We understand that situations involving payout reviews and account restrictions can be frustrating, and we appreciate the opportunity to clarify what occurred.

As part of our standard compliance process, your account was selected for additional verification by our Risk Team prior to payout processing. This process includes a risk interview, which you attended. Following that interview and a review of the information provided, the Risk Team determined that the trading activity on the account did not sufficiently demonstrate that the account was being managed independently by you. Based on this assessment, the accounts were closed in accordance with our policies.

Please note that all relevant information and explanations regarding this decision were shared with you during the review process. The outcome was based on the findings of the Risk Team after evaluating the trading behavior and the responses provided during the interview.

Instant Funding’s requirement for additional verification, including a risk interview where applicable, is clearly outlined in our Terms and Conditions under Clause 12: Enhanced Due Diligence (EDD) and Risk Team Verification. This clause allows our team to request further verification at any stage of the account lifecycle, including during payout reviews, to ensure trading activity is legitimate and compliant with our risk framework.

In simple terms, this clause allows us to:

• Request additional verification when required to ensure compliance and account integrity.
• Conduct a risk interview to confirm trader identity, verify KYC/AML compliance, and ensure understanding and adherence to trading rules.
• Review trading behavior where unusual or suspicious patterns are identified.
• Request supporting documentation or explanations related to trading activity when necessary.
• Suspend payouts or exclude trading results if the verification process is not successfully completed.

These measures are not intended to create obstacles but to maintain a fair, transparent, and compliant trading environment for all traders on the platform. The same verification standards apply equally to all accounts when additional clarification is required.

After the completion of the review and interview, the Risk Team confirmed that the account activity did not meet the required verification standards, and therefore the accounts were closed in line with the Terms and Conditions accepted at the time of purchase.

For transparency, you can review the full Terms and Conditions here:
https://instantfunding.com/wp-content/uploads/2025/12/Acello-General-Terms-and-Conditions.pdf]https://instantfunding.com/wp-content/uploads/2025/12/Acello-General-Terms-and-Conditions.pdf

While we understand this outcome may not be the one you hoped for, the review has been completed and the decision stands based on the findings of the Risk Team.

We appreciate your time with Instant Funding and thank you for sharing your perspective.

Instant Funding Support Team

Reply from Instant Funding

Updated Apr 3, 2026

Hello Daniel,

Thank you for taking the time to share such a detailed explanation of your concerns. We appreciate the effort you have put into reviewing the rule wording and outlining your perspective.

We understand that your main concern relates to how the 1% risk per trade idea rule is defined and how the calculation method was applied to your account. To clarify, the 1% rule is intended to limit the potential exposure of a trade at the moment it is opened. In practice, the only measurable way to determine this exposure in advance is by evaluating the distance between the entry price and the stop-loss level, combined with the position size. This reflects the maximum loss the trade is intended to carry at the time of execution and is therefore used by the risk monitoring system to determine whether the trade exceeds the permitted risk threshold.

Regarding the 1% Risk Restriction introduced on March 30, the purpose of that update was to strengthen risk management practices during periods of heightened market volatility. The rule did not redefine how risk is calculated; rather, it ensured that trades have a clearly defined risk parameter in place shortly after entry. This helps both the trader and the risk monitoring system identify the intended maximum exposure for the trade. The introduction of this requirement was therefore an additional protective measure and does not change the underlying logic of how potential trade risk is evaluated.

You also raised the concern that the breach notification occurred at the payout stage rather than immediately after the trade. In situations involving rule violations such as this one, the monitoring system records the breach at the moment it occurs in the backend. However, account closure and communication may follow later after the activity is reviewed and verified. This can create the impression that the rule is being applied retrospectively, but the violation itself is recorded at the time the trade exceeds the permitted threshold.

We understand that this process can be frustrating, particularly when the breach becomes visible only after trading has continued. However, after reviewing the trade records associated with your account, the risk exposure calculated at the time of entry exceeded the allowed 1% threshold for a single trade idea. Because the 1% rule is classified as a hard breach, the account closure was applied in accordance with the program’s risk management policies.

We appreciate the detailed points you raised regarding rule clarity and communication. Feedback like this is valuable, and we will ensure your comments are shared internally with the relevant teams as we continue to refine how our rules and guidelines are presented to traders.

After a full review of the trading activity and the rule framework applied, the decision regarding the account remains unchanged and we are unable to reinstate the account or adjust the outcome.

Thank you again for taking the time to present your concerns and for engaging with us throughout this review.

Instant Funding Support Team

Reply from Instant Funding

Apr 3, 2026

Hi

Thank you for this feedback. What you've described is not the standard we aim for, and we are investigating this.

We cannot identify your account from your review. Please email us directly at support@instantfunding.com so I can pull your details and ensure this is resolved.


Instant Funding Team

Reply from Instant Funding

Apr 2, 2026

Hi Muhammad,

We’re sorry to hear about your experience. Instant Funding takes KYC and identity verification very seriously to protect all traders and comply with legal regulations. Accounts that fail KYC verification cannot be processed for payouts, as this is a legal requirement to prevent identity fraud.

If you believe your verification was incorrectly rejected, we encourage you to contact our support team directly with valid documentation so the matter can be reviewed and resolved promptly.

– Instant Funding Team

Reply from Instant Funding

Apr 2, 2026

Hi Rohan,

We’re sorry to hear about your experience and understand your concerns. Instant Funding applies consistent trading and payout rules across all accounts, regardless of profit size. Decisions are based strictly on rule compliance, not withdrawal amounts.

We do not change rules at the time of withdrawal, and all evaluations follow our established policies. If you believe there has been a misunderstanding, we encourage you to share your details with our support team so your case can be reviewed thoroughly.

– Instant Funding Team