instantly.ai Reviews 1,041

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and efficiency, often highlighting quick response times and a proactive approach to resolving issues. People find the user experience to be smooth and intuitive, with many appreciating the platform's ease of use and clean interface for setting up campaigns and managing emails. However, some customers were dissatisfied with the customer service, citing slow communication, unhelpful responses, or issues with conflicting information. A few other people also felt that the service declined over time, and some mentioned problems with the website, particularly regarding domain ownership and data transfer for "done-for-you" setups, leading to frustration and a sense of vendor lock-in.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support team for being quick,... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the support team for being helpful,... See more

Service

Consumers find service to be ambiguous, with many reporting negative experiences such as deceptive practices,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the platform as... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do... See more

Rated 5 out of 5 stars

We have been using Instantly over a year now. Instantly has been a solid tool for managing cold email at scale. The warm-up feature works well, the interface is easy to use, and it helps protect inb... See more

Rated 5 out of 5 stars

Instantly support has been extremely helpful and efficient. When one person signed off, the next one signed on and assisted with an effortless transition. I am thoroughly impressed with their incredib... See more

Rated 5 out of 5 stars

Instantly has become a core part of my outreach stack. The UI is clean, campaigns are easy to set up, and deliverability controls are clearly built by people who actually understand cold email—not... See more

Rated 1 out of 5 stars

As an agency, horrible experience. Greedy, scammy offer for scaling, holding our data as hostage, unresponsive support... Started off good but as they grew the service became more and more shit.... See more

Rated 1 out of 5 stars

This tool is absolute garbadge i spent $1000 on an annual subscription Outlook accounts dont ever respond meaning they are likely not even seeing the emails. Every week there is a new... See more

Rated 1 out of 5 stars

I’m a GTM consultant. I set up a small campaign (~500 prospects) and invested weeks warming 5 domains / 15 inboxes. Then Instantly stopped working. Support is email-only (no chat, no phone) a... See more

Rated 5 out of 5 stars

Had some redirect domain issues and support helped me within a short time frame. They were clear helpful. Software is great but I don't personally like the credit based system that much. But... See more

Rated 5 out of 5 stars

Instantly has been a game-changer for our outbound. The inbox management is clean, the sending setup is straightforward, and scaling campaigns feels smooth. Great deliverability tools, great UX, and i... See more

Rated 1 out of 5 stars

Don't do the DFY setup. You don't own your domains or data, its all retained by instantly. If you want to use those domains elsewhere you get shut down. After bringing this up support went way downhil... See more

Rated 5 out of 5 stars

I've been using Instantly for my outreach and I’m genuinely impressed. The platform is fast, intuitive, and delivers exactly what it promises. Setting up campaigns and managing deliverability became... See more

Rated 1 out of 5 stars

Instantly has deceptive practices around their done-for-you service. They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don'... See more

Rated 5 out of 5 stars

I love the UX by you guys. The entire experience feels so seamless and coherent with how one would approach cold emails. Also the support team is very proactive in resolving my concerns. That helps... See more

Rated 5 out of 5 stars

I have been in touch with several customer support representatives at Instantly.ai, and the experience has always been great. Sumesh, in particular, replies to all my queries, stays calm, and is ver... See more

Rated 5 out of 5 stars

Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test e... See more

Rated 5 out of 5 stars

I have been using it instantly for the past 6 months now. I have explored the warm-up feature first, and started email campaigns, created the sequence, and I felt that instantly tool is easy to navi... See more

Rated 5 out of 5 stars

Instantly has been super easy to use and very intuitive overall. The instructions and support are clear and straightforward, which made setting everything up really smooth. Their team is also quick to... See more

Rated 1 out of 5 stars

I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had al... See more

Rated 5 out of 5 stars

Instantly is a great cold emailing tool; it has helped me a lot to reach out to my Ideal customer. It has increased my sales. Their warm-up system helped my emails land in the inbox rather than spam,... See more

Rated 5 out of 5 stars

I’ve been using Instantly for outreach and lead generation, and honestly, it’s one of the most convenient all-in-one tools available right now. What I really like is that it lets you handle alm... See more

Rated 5 out of 5 stars

Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have... See more

Rated 5 out of 5 stars

I have worked with many tools, Instantly AI is truly beyond all others. The quality of the product and its efficiency are good, it helped me schedule more meetings from interested leads. In addi... See more

Rated 5 out of 5 stars

I had a word with Sumesh from the Instantly team, and I know I asked him a lot of questions for half a day today, and without any delays, he was solving them so nicely and responding to them in deta... See more

Rated 5 out of 5 stars

This company has the best cold email outreach system that I have ever used. It's very effective when used correctly. The support system and staff are also very great. Any problem that I have ever face... See more

Rated 5 out of 5 stars

Very smooth tool with great features and strong deliverability. Easy to use, well designed, and backed by a responsive support team. One of the best cold email outreach tools I’ve used so far.

Rated 5 out of 5 stars

I had a complex issue involving multiple campaigns, sending accounts, and analytics showing confusing overlaps. I was stuck and couldn't figure out why replies were being attributed to different... See more

Rated 5 out of 5 stars

Instantly has been a game-changer for our cold email campaigns. We're launching an intensive outreach campaign, and the platform makes it incredibly easy to manage multiple email accounts, warm th... See more

Rated 5 out of 5 stars

Great services and tools. If I have to troubleshoot an issue, the team is always quick to respond to help resolve any issue I experience. Great customer service. The platform itself is fantastic... See more

Rated 5 out of 5 stars

Instantly is right now probably the best cold outreach software. I use cold email campaigns for two of my business and I coulnd't imagine using any other tool for that.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ The support team at Instantly is amazing — fast, professional, and genuinely helpful. They solved every request quickly and made the whole process super easy. Easily a 5-star experien... See more

Rated 5 out of 5 stars

I've used Instantly for over 5 years now. They make it easy to manage multipe cold outreach campaigns. I have closed countless deals using their software.

Rated 5 out of 5 stars

I have been using Instantly for a a few months now and they are always adding new features and integrations. One of the best platform if you are running cold email.

Rated 5 out of 5 stars

I have been using Instantly more than months now. I love how quick the support team is to resolve the issues. Moreover, I have been looking at the results of my email campaigns which are way better fr... See more

Rated 5 out of 5 stars

Everything they advertise has come to be true. Deliverability, organization, mailbox health is all top tier, especially to be packaged in one software. I'm getting into inboxes B2B and B2C. Grea... See more

Rated 5 out of 5 stars

The Support team at Instantly has been excellent at responding to my questions whenever I have an issue that needs sorting out! Thank you!

Rated 5 out of 5 stars

The support was very concise and comprehensive, I received not just the exact answer that I was looking for, but other tips that could I use in my campaigns to run smoother and better. Really appr... See more

Rated 5 out of 5 stars

So far so good, support is great, tool works as advertised and there seems to be a constant stream of new, useful features.

Rated 1 out of 5 stars

I paid Instantly for their DFY email service for about 16 months so the emails could warm and age before I started using them. When I came back to set everything up, I discovered Instantly had mis... See more

Rated 1 out of 5 stars

I was told I have to upgrade to use a feature, so I did. Then tried to connect my email address, only to find it nearly impossible, to the point where I decided to give up. Only minutes after paying... See more

Rated 5 out of 5 stars

I love using instantly for cold email outreach that I use for my business client. The chatbot and all the other features help you remain self sufficient in instantly environment. And instantly is cont... See more

Rated 5 out of 5 stars

Instantly has been an excellent experience from start to finish. The platform is extremely easy to set up, fast, and reliable for outreach. Their support team responds quickly and clearly, and they he... See more

Rated 5 out of 5 stars

Instantly is the best way to cold outreach,the message always lands in the inbox and if you have any difficulty the team will resolve it very fast way

Rated 1 out of 5 stars

I used their setup domain service and the platform is buggy, takes ages to setup (although they promised me 3 days) and actually never finished. Support is helpful but doesn't find a suitable solution... See more

Rated 1 out of 5 stars

I cancelled my subscription on 1st December at 10am, before the renewal charge went through. Despite this, I was billed later the same department. I immediately contacted support with proof of ca... See more

Rated 1 out of 5 stars

I bought the $9 supersearch plan, did my fşrst search and it turns out you can't even see the contacts before enriching them. You can't manually add or remove contacts from your lists and you ha... See more

Rated 1 out of 5 stars

The app is full of dark pattern. They try everything so you cannot cancel (even illegal ones). Upsells everywhere, unclear pricing, no unified view of how much you pay every month. The design of th... See more

Rated 1 out of 5 stars

This is the scam company. They triggered me to annual subscription. I didn't want to sign, just wanted to see, what's the pricing for annual. And they charged me immediately. I wrote immediately to th... See more


Company details

  1. Software Company

Written by the company

Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI. Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription. Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies. Our goal is to be the simplest tool on the market to make money with cold email. Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

NO REFUND "Policy"

I was told I have to upgrade to use a feature, so I did. Then tried to connect my email address, only to find it nearly impossible, to the point where I decided to give up. Only minutes after paying for the subscription, I canceled the plan and requested a refund because I was unable to use the platform. They told me that their policy states no refunds. So I won't be getting a refund for the payment I made.
This is a very disappointing experience, and I will never consider Instantly.ai again.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

tried to downgrade my account

tried to downgrade my account, didn't work when i clicked it, clicked it again, it reupgraded my account to the plan and credits double charging me. Support won't refund me and is taking no accountability for the browser issue on their end. Terrible, absolutely terrible handling from support.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great value for the services they…

Great value for the services they offer. Instantly has saved us $$$$ over other Ai agent services we have used. Customers service and tech support is fast responding extremely helpful.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Whenever I have any issue

Whenever I have any issue, I start a ticket and it is resolved instantly. Great robust platform that I have been using for over a year now. Great email deliverability and campaign making tools.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. At first it was good. BUT at certain point ALL my emails got flagged as spam and all my email accounts as well. Because Instantly made some changes in their platform which resulted in all emails to be doubled in 15 seconds. Of course everything was marked as spam. The customer support is USELESS. They are not competent and can’t do more than copy and pasting chat gpt answers. They also refused to make a refund for THEIR bug. I just lost about $200. And after that they also kept billing even after I cancelled their service. Overall, NOT recommended

December 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam company

Total scam company - tried to cancel my subscription multiple times and they kept charging me for months after I cancelled. Emailed support multiple times and they confirmed everything was cancelled, and they STILL kept charging me for months. Intentionally scamming people.

February 15, 2026
Unprompted review
Rated 3 out of 5 stars

Decent

Decent, but there are much better alternatives like prospi ai for example...

January 10, 2026
Unprompted review
Rated 2 out of 5 stars

Spam inboxes

Bought their inboxes, started going to spam after a week. I sent a couple of emails to myself and all of them landed in spam even though I warmed up all the inboxes for 3 weeks. No refunds.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Great services and tools.

Great services and tools.

If I have to troubleshoot an issue, the team is always quick to respond to help resolve any issue I experience. Great customer service.

The platform itself is fantastic and easy to navigate.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Instantly is a nice platform for bulk email marketing

Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test etc. You can also sent email in different time zones in Instantly.

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Instantly has deceptive practices…

Instantly has deceptive practices around their done-for-you service.

They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don't make clear in the purchasing flow is that they maintain ownership and refuse to transfer or allow you to use it if you need to go off services.

We were exploring using them and bought several domains and email accounts which they got set up. When we realized their service wasn't going to work, we tried to transfer them off, and they wouldn't allow it.

If that's the policy they want, that's fine. It's clearly just a self-serving way to try and get vendor lock-in.

However, the purchasing flow does not make this clear. It seems as if you're buying a domain on any other registrar, which makes this a deceptive practice.

February 6, 2026
Unprompted review
Rated 2 out of 5 stars

Instantly increased there monthly only a week after starting, constant up charging for basic features that should actually need to be there even at basic level, horrible support. clunky interface

I'm generally not happy with my experience with Instantly.ai

Due to the following:
- Before posting an honest review, I gave your support team an opportunity to make things right and you didn't

- After only a short while after starting with you there was a price increase.

- There was a trial period, when I paid my subscription should not have started until after the trial period

- A cancellation of a service apparently ended that service immediately even if you paid for the full 30 days. So you basically took my money and did not provide the full service.

- I added basic CRM to basic email, because I though I would be able to use commonly expected features of a CRM, it doesn't, you must of course go to Hyper Growth, a cash grab, to honestly do what you should reasonably be able to do with a Basic plan, just so we can avoid your intentionally putting pay wall obstacles in our way, to accomplish basic tasks like replying to an email for example. Just silly and greedy.

- In general you need to revaluate your tiered offerings. It's a mess. It's ok to charge basic to premium, but the basic plan should TRULY provide the basics.

- Again, you're constantly upselling for basic and smooth functionality for common work flow that would be expected even at a basic level. Just greedy.

- When I use chat based support, after responding one time it's like your support people just disappear, resolution or not. It's just bizarre.

- Lastly the interface is clunky, definitely confusing at times, and not intuitive and some data is downright questionable and strangely needs refreshing (like lots) from time to time to get data to come close to correct.

I strongly recommend anyone reading this review, be aware and possibly look elsewhere.

February 4, 2026
Unprompted review

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