I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do... See more
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Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI. Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription. Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies. Our goal is to be the simplest tool on the market to make money with cold email. Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.
Contact info
30 North Gould Street, STE 4000, 802801, Sheridan, United States
- support@instantly.ai
- instantly.ai
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Very easy to work with and CS people…
Very easy to work with and CS people are also great!
NO REFUND "Policy"
I was told I have to upgrade to use a feature, so I did. Then tried to connect my email address, only to find it nearly impossible, to the point where I decided to give up. Only minutes after paying for the subscription, I canceled the plan and requested a refund because I was unable to use the platform. They told me that their policy states no refunds. So I won't be getting a refund for the payment I made.
This is a very disappointing experience, and I will never consider Instantly.ai again.
Complete scam of a company
Complete scam of a company, miss advertised and would not give a refund. Avoid at all costs.
tried to downgrade my account
tried to downgrade my account, didn't work when i clicked it, clicked it again, it reupgraded my account to the plan and credits double charging me. Support won't refund me and is taking no accountability for the browser issue on their end. Terrible, absolutely terrible handling from support.
Great value for the services they…
Great value for the services they offer. Instantly has saved us $$$$ over other Ai agent services we have used. Customers service and tech support is fast responding extremely helpful.
Whenever I have any issue
Whenever I have any issue, I start a ticket and it is resolved instantly. Great robust platform that I have been using for over a year now. Great email deliverability and campaign making tools.
Absolutely horrible experience
Absolutely horrible experience. At first it was good. BUT at certain point ALL my emails got flagged as spam and all my email accounts as well. Because Instantly made some changes in their platform which resulted in all emails to be doubled in 15 seconds. Of course everything was marked as spam. The customer support is USELESS. They are not competent and can’t do more than copy and pasting chat gpt answers. They also refused to make a refund for THEIR bug. I just lost about $200. And after that they also kept billing even after I cancelled their service. Overall, NOT recommended
2 think I like about instantly than any…
2 think I like about instantly than any other tool.
1. Even with so many features, the tool is still very easy to use.
2. I love the amazing integrations it have.
I've been using Instantly for years…
I've been using Instantly for years now. The new functions added almost monthly keep this software on the leading edge. I also like the fact that it can grow as your business grows. Great product!
Total scam company
Total scam company - tried to cancel my subscription multiple times and they kept charging me for months after I cancelled. Emailed support multiple times and they confirmed everything was cancelled, and they STILL kept charging me for months. Intentionally scamming people.
Decent
Decent, but there are much better alternatives like prospi ai for example...
Good folks with a bit unclear pricing…
Good folks with a bit unclear pricing upfront
Spam inboxes
Bought their inboxes, started going to spam after a week. I sent a couple of emails to myself and all of them landed in spam even though I warmed up all the inboxes for 3 weeks. No refunds.
Extremely buggy software
Extremely buggy software, I needed to find an alternative ASAP.
Great services and tools.
Great services and tools.
If I have to troubleshoot an issue, the team is always quick to respond to help resolve any issue I experience. Great customer service.
The platform itself is fantastic and easy to navigate.
Instantly is a nice platform for bulk email marketing
Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test etc. You can also sent email in different time zones in Instantly.
Instantly is the best way to cold outreach
Instantly is the best way to cold outreach,the message always lands in the inbox and if you have any difficulty the team will resolve it very fast way
Instantly has deceptive practices…
Instantly has deceptive practices around their done-for-you service.
They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don't make clear in the purchasing flow is that they maintain ownership and refuse to transfer or allow you to use it if you need to go off services.
We were exploring using them and bought several domains and email accounts which they got set up. When we realized their service wasn't going to work, we tried to transfer them off, and they wouldn't allow it.
If that's the policy they want, that's fine. It's clearly just a self-serving way to try and get vendor lock-in.
However, the purchasing flow does not make this clear. It seems as if you're buying a domain on any other registrar, which makes this a deceptive practice.
best outreach service on the market
best outreach service on the market. Lets you do things the smart way!
Instantly increased there monthly only a week after starting, constant up charging for basic features that should actually need to be there even at basic level, horrible support. clunky interface
I'm generally not happy with my experience with Instantly.ai
Due to the following:
- Before posting an honest review, I gave your support team an opportunity to make things right and you didn't
- After only a short while after starting with you there was a price increase.
- There was a trial period, when I paid my subscription should not have started until after the trial period
- A cancellation of a service apparently ended that service immediately even if you paid for the full 30 days. So you basically took my money and did not provide the full service.
- I added basic CRM to basic email, because I though I would be able to use commonly expected features of a CRM, it doesn't, you must of course go to Hyper Growth, a cash grab, to honestly do what you should reasonably be able to do with a Basic plan, just so we can avoid your intentionally putting pay wall obstacles in our way, to accomplish basic tasks like replying to an email for example. Just silly and greedy.
- In general you need to revaluate your tiered offerings. It's a mess. It's ok to charge basic to premium, but the basic plan should TRULY provide the basics.
- Again, you're constantly upselling for basic and smooth functionality for common work flow that would be expected even at a basic level. Just greedy.
- When I use chat based support, after responding one time it's like your support people just disappear, resolution or not. It's just bizarre.
- Lastly the interface is clunky, definitely confusing at times, and not intuitive and some data is downright questionable and strangely needs refreshing (like lots) from time to time to get data to come close to correct.
I strongly recommend anyone reading this review, be aware and possibly look elsewhere.
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