InstantScripts Reviews 383

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 234 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quick response times and the efficiency of the service, finding it a convenient alternative when their regular doctor is unavailable. Customers often highlight the professionalism and helpfulness of the staff, with some expressing gratitude for the doctors' understanding and clear guidance. However, some people were dissatisfied with the pricing, noting that the cost for a short consultation or a limited prescription can be expensive, especially when repeat prescriptions require additional fees. There are also concerns about customer service, with some reviewers reporting unhelpful or dismissive interactions with staff, and issues with doctors not fully reviewing uploaded documents or having difficulty understanding due to language barriers.

What people talk about most

Service

Customers had ambiguous experiences with service. Many reviewers praised the service for its convenience,... See more

Staff

People report ambiguous experiences with staff. Many customers praise the doctors for being professional,... See more

Price

Customers consistently express dissatisfaction with the pricing structure. Many reviewers report unexpected... See more

Customer service

Reviewers mention negative feedback about customer service, citing issues such as doctors not reading patient... See more

Response time

Users describe positive interactions with response times. Many customers report quick callbacks from doctors,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 2 out of 5 stars

The doctor wasn't the brightest spark. I told him I had taken a particular medication for my condition and the condition worsened significantly. He said he would prescribe me the same medication again... See more

Rated 2 out of 5 stars

Confusing - different drs have different options.my inhaler ran out and I called for an instant script only to be lectured by the dr there for not going to my regular GP for it. Isn’t that the whole p... See more

Rated 5 out of 5 stars

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping... See more


Company details

  1. Medical Clinic
  2. Community Health Centre
  3. General Practitioner
  4. Local Medical Service
  5. Medical Center
  6. Medical Certificate Service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.2

Average

TrustScore 3 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I was horrified by a call with one of…

I was horrified by a call with one of the doctors via instant script. I understand it's a numbers game and time it money however I asked one question to understand the implications of the script and the doctor was so rude, her words were "if you are not happy with the script you can ask for a refund" and then hung up on me. The call lasted for 90 seconds. I was flabbergasted. Will never use this service again based on this experience.

November 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very impressed with overall service

Very impressed with overall service. I paid for my Pathology tests referral, which was a very price, a lot cheaper than going to the doctor to request them. Next day i did the Blood tests and later that day received my results. You could not be unhappy with this service. Thank you

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Instantscripts

The company does a great job understanding the needs of the people
Never had a bad experience
Keep up the good work

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Website is deceptive and misleading

Website is deceptive and misleading. I ordered a blood test and was charged $75 with a potential additional $60 fee coming by pathology. There was no information about this on the website.

October 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

A total waste of money

A total waste of money. Doctor said he "didn't know" and suggested Loratadine (same as what I can get over the counter). I asked for a prescription antihistamine, as over the counter is not enough right now. He sent me an electronic script for Telfast - a lesser dose than what I have in my cupboard. My issue is that I have hay fever so bad right now the over the counter AHs are not helping. He basically could not help. Baffling. What a waste of money.

October 21, 2025
Unprompted review
Rated 3 out of 5 stars

sound advice, poor delivery.

The doctor came across as extremely competent technically. Her explanation why she would not issue my usual medication for my condition was sound. Based on how she communicated with me however this doctor lacks the interpersonal skills required of a doctor when interacting with patients. Cold, unkind, unfriendly, rushed. That said I acknowledge that the instant script service is a godsend when local doctors are not available in times of need. The system works.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient process online.

Efficient process online.
Was given a call conversation & required medication within an hour.
Extremely grateful as regular GP appointment is still 4 days away and I simply could not cope that long after being unwell for 7 days already.

October 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Website is misleading

The prospect of a genuine medical service that puts patient first and bypasses much of the BS in corporate GP practices is attractive. Instead of disrupting, this company is doubling down. At the most basic level, their website is misleading & deceptive. I recognise they can’t always do what a patient wants - but at least do what you say you will do. Better off finding another online service or seeing a physical GP.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love this service

Love this service. Quick and easy and only $19, much less than the gouging by GP’s these days. I would recommend it to anyone and I have. Love it!!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Stay Away. Do not recommend.

Attempted first time user as require script before travelling overseas in two days time without chance to see my GP beforehand. Suspect this is a fraudulent website. After completing my booking and making payment, I received an email saying that I made a request to cancel my consultation and to go ahead I would have to rebook and make payment again. This is despite me definitely not requesting a a cancellation. They are unable to provide proof of refund either and continue to advise I need to rebook.

Definitely do not recommend this service.

October 11, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

If I could rate a zero I would horrible…

If I could rate a zero I would horrible experience, couldn’t wait to get me off the phone, Dr Mobolaji Farotimi absolutely no skills no listening skills only wants to refer you to someone else so he could get off the phone as soon as possible. Dr Mobolaji Farotimi If this is the doctors we are allowing to help people with simple problems this country is doomed

October 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look