Instasino Reviews 155

I have waited 1 week on my withdraw its like they want me to gamble all my winnings away =/
Very unserious site and live chat cant do anything to help me

Do not make deposit here if you expect good service and fast withdaws

Hello 3 days have passed after violation of their terms and conditions still no sign of payments and the support team sends generic messages

I read a lot of bad rewieuws about instasino pay outs i must admit when you wait and not expet a quick pay out i must advice wait a litlle bit longer at the end instasino pay.s the windraws that you made

damn.. ive never even played here and after reading the reviews.. i've had similar issues with other casinos but this is clearly a terrible place to play. RIP

Been on the slots a lot lately. Spins run fast, no freezing or random glitches. Tried a few from Pragmatic. Smooth as ever. Kinda became my favorite spot after work.

This casino does Not pay your money!
They will keep it endlessly pending!
They have to check everything on fraude they say in the meantime they keep your money pending with a reverse button.
You cant protect your self with sitout or cool off options.
So dont play at this casino , YOU WILL NOT RECEIVE YOUR MONEY, IT WILL STAY ENDLESSLY PENDING!!!!!

I just received an email from them, they cant remove the rollback option and they cant exclude me during a withdrawl, only after the withdrawl because if they do it during the withdrawl you can not lose the money back.

Misleading Bonus Terms and Unjust €2,200 Deduction – Avoid Instasino

I want to share my experience with Instasino regarding their misleading communication about bonus terms. I deposited €50, which was doubled to €100 through a 100% bonus. According to the bonus terms, as explicitly confirmed by Instasino staff, bonus funds should have been used first, followed by my real money.

After losing my initial €50 of real money, I unexpectedly won a large amount. To my shock, this was suddenly classified as bonus winnings, and my €2,500 balance was reduced by €2,200 to €300, directly contradicting what I had been told.

I repeatedly contacted Instasino to resolve the issue and requested a fair rectification. Instead of addressing my questions, I received either irrelevant automated responses or contradictory explanations that ignored the evidence I provided. Their staff refused to acknowledge the misinformation, which directly caused financial harm.

This treatment is outrageous and unacceptable. No customer should be misled about bonus rules or have legitimate winnings deducted without justification.

WARNING: Instasino shares misleading information, and even honestly won bets can suddenly result in a reduction of your balance if they decide to categorize them under a bonus, even if you were previously informed that this would not happen.

Communication History with Instasino (Proof)

25 Nov 2025, 13:18 – Casper:
I should not have started with real money but with bonus money, as your colleague confirmed (see attached screenshot). I expect a fair resolution.

25 Nov 2025, 13:45 – Instasino:
During gameplay with an active bonus, real funds are used first; after they are used, bonus funds are used.

25 Nov 2025, 14:27 – Casper:
Why was I incorrectly informed by your colleague? Screenshots prove the bonus-first rule. Legitimate winnings were placed under the bonus wallet. I request a fair resolution.

25 Nov 2025, 14:55 – Instasino:
All bonus terms are on our website: [link].

25 Nov 2025, 15:16 – Casper:
Your previous message ignores my questions. Please confirm receipt and acknowledgment. I request a proper resolution.

25 Nov 2025, 15:32 – Instasino:
Our messages are not automatic. You can review bonus terms at [link].

25 Nov 2025, 15:39 – Casper:
Please confirm whether your messages were automatic. I require acknowledgment that my case is being handled.

25 Nov 2025, 16:06 – Instasino:
Regarding your gameplay, €50 of real money was used first, then bonus funds. Last bet with bonus funds exceeded max win, so €2,200 was deducted.

Summary: Despite clear confirmation that bonus funds should be used first, Instasino later classified legitimate winnings as bonus money, deducted €2,200, and ignored repeated requests for rectification.

They don’t want to close your account, they say it’s better to let it open, even if you have a gambling addiction so you can lose more money

It’s so hard to close the account, and they don’t pay your money. Better stay away from this fake casino

I've been waiting for a withdrawal for 3 months, I've messaged support more than 20 times and never get a response. I simply want to understand the reason for the delay, and if you're not going to pay me, just let me know, because then I'll stop sending messages... what's happening to me is very unfair. I hope I can get an answer here on Trustpilot.

I dropped in for literally five minutes but ended up staying longer. The site is intuitive, nothing lagged. There was a moment when my balance was going down fast, but one bonus round saved it. I decided to withdraw part of the winnings - everything went smoothly. No stress, the platform feels pretty stable.

I joined Instasino out of curiosity, didn’t expect anything.
But the site actually felt modern, smooth, not overloaded.
Tried some live dealer stuff too, it worked without lag.
Did a small cashout and it got processed quicker than i’m used to.
So yea, decent for sure.

Checked the site late at night and asked support about how the bonus progress works. Got a quick and clear reply - they showed me where to find the progress bar, and everything updated normally. One small thing I'd adjust: slightly larger text in the bonus section for easier reading.

Game selection is big, found some new titles right away. Would be nice to have a filter by provider, but navigation works fine overall. The service runs smooth once you know where everything sits.

Tried one of the bonuses when I joined. The terms were clear, nothing hidden. The bonus unlocked gradually, just like it said, and the progress bar made it easy to keep track. Good bonus, I liked it.

Update:

I finally received all my winnings.

I received the final payment on 05-12-25
2 months after the first withdrawal.

Payouts take a long time, don't gamble your winnings and be patient.
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On October 5, 2025, I won the jackpot on the Hacksaw 666 slot machine.

It's been a month since I made my withdrawal requests, and I've only received 50% of my winnings.

Since October 28, 2025, customer service hasn't responded to me.

I think they don't intend to pay me the remaining 50%.

I'm still hopeful.

I'll do everything I can to get this money back.

It's a shame, because even though I won, I still can't recommend this casino.

If you want to get paid, they come up with all kinds of excuses, saying you entered your IBAN incorrectly, even though everything is correct.
DONT USE THIS CASINO ITS A RIP OFF

The T&Cs section needed a second look. Support helped explain one part. Once understood, everything flowed. Withdrawal reached my account. The service gives a stable impression overall.

Winorio Casino is a good platform with many fun and exciting games. The design is nice, and everything works smoothly.

The only problem is that withdrawals can take some time, so you need a bit of patience. But from my experience, it’s not a scam — they do pay, just a bit slowly sometimes.

If you have some patience, I recommend playing here.

I had one withdrawal during evening hours. The timeline streched longer than expected. I asked for an update. The support team answered without delay and checked the status. The withdrawal reached my bank soon after. Felt fair and honest.

I’ve been waiting 9 days for my €5,000 withdrawal (requested on October 11) and there’s still no payment or clear update.
This is already the third time I’ve had to wait far too long for a withdrawal — even though the previous ones were eventually paid, the constant delays make me lose all confidence in this platform.

Support keeps sending the same standard messages without any real information or timeline.
After so many days, this situation feels completely unprofessional and unacceptable.

Unless this is resolved soon, I can’t recommend this casino to anyone. Players deserve faster payouts and honest communication.