Instasmile Reviews 7,655

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality and perfect fit, noting that it effectively restores their smile and confidence. Many people highlight the excellent customer service, describing the team as helpful, understanding, and communicative throughout the process. The overall user experience is frequently described as seamless, easy, and efficient, with quick delivery and simple steps from start to finish. However, some customers reported issues with the product's durability, mentioning that their sets broke in the same place multiple times. A few other people also felt that the product appeared bulky or fake, and some experienced difficulties with the fitting, leading to discomfort or an inability to wear them.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality and... See more

Quality

Consumers generally express satisfaction with the quality of the product. Many reviewers are impressed by the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the speedy and efficient service,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the ease and... See more

Based on these reviews

Rated 4 out of 5 stars

Although I had some difficulties with getting my molds done, (and customer service was extremely patient with me when clarifying everything i may have asked.) I thoroughly enjoyed the simplicity of th... See more

Company replied

Rated 4 out of 5 stars

My smile came back with a few rough edges and going up into my gums toi far on a few teeth but other than that they are perfect bright white just like I wanted I love them and they dont hurt the clip... See more

Company replied

Rated 4 out of 5 stars

Fantastic service. I've very bad ground down front teeth so took me while to get hang of moulds. However customer service was fantastic at guiding me through. I gave 4 star instead if 5 as I do fee... See more

Company replied

Rated 5 out of 5 stars

Years of smoking left my teeth discoloured and I felt people judged me. Instasmile’s team responded to my worried email within minutes and offered a video consultation. They were so understanding abou... See more

Company replied


Company details

  1. Dental Laboratory
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer
  4. Health and Beauty Shop
  5. Wellness Center

About Instasmile

Written by the company

instasmile is proud to be a market leader in smile transformations, offering both clip-on veneers and clear aligners.

Our product range provides an affordable, non-invasive solution to many dental concerns. Instasmile Clip-On Veneers are trusted by dentists in the USA and UK, crafted using only FDA-approved materials. They’ve also been scientifically tested by a leading university for durability and stain resistance. Our new dental material means all of our products are now much more longer lasting.

For those looking to straighten their smile, Instasmile Aligners offer a discreet, comfortable, and effective way to achieve beautifully aligned teeth—without the need for in-office visits.

All orders include our patented reusable at-home impression system, making the process simple and convenient. No need to buy extra materials you can simply re-mould the material taking all the stress of the impression away.

Our dedicated team of smile consultants, based in both the US and UK, is here to support you every step of the way.

We also offer flexible payment options, allowing you to spread the cost with no hidden fees—shipping and taxes are included.

We look forward to helping you transform your smile and boost your confidence in just a matter of weeks!

Your instasmile Team

MARKET LEADERS in clip-on veneers

Written by the company

We believe everyone should have the confidence to smile.
instasmile offers both clip-on veneers and clear aligners, providing affordable and convenient solutions for a confident smile. Our patented clip-on veneers are ideal for missing, chipped, crooked, or discolored teeth—offering a modern alternative to dentures and expensive dental treatments. Plus, you can even eat and drink while wearing them! For those looking to straighten their teeth, our clear aligners provide a discreet and effective way to achieve a beautifully aligned smile without the need for in-office visits.

Instasmiles' Satisfaction Guarantee

Your satisfaction is important to us

Your satisfaction is important to us
We know investing in your smile can be a little daunting. As the market leader with over 10 years experience and a patented design, you are guaranteed a quality product from us.

All instasmile clip-on veneers are tested by a leading university for maximum stain resistance and durability, and we're also recommended by a leading cosmetic dentist.

We are not to be confused with some of the one size fits all products out there. All instasmile products are truly custom-made to your unique dental profile.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use this company.

Do not use this company.
By the time you receive and return the shit product your 14 day money back offer shall of ended. You'll be £400 out of pocket and have some horses teeth to have a laugh with. All the good reviews are fake,fact.

March 24, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Damian

We’re sorry to read your further review; the details described do not accurately reflect the status of your order.

No product was ever manufactured or delivered in this case, as the order did not progress past the impression stage. As a result, you have not received any veneers from us.

The order was not completed because the impressions process was not completed in time for your planned trip and you therefore decided to raise a chargeback against the order, meaning the payment is currently being handled through the bank’s dispute process and the funds are not held by us.

For transparency, because no product was produced or delivered, the comments about the quality of a received product are not reflective of the actual order history as no product was made.

The instasmile Team

Rated 5 out of 5 stars

They fit for your needs it isn’t made…

They fit for your needs it isn’t made for long term as in 5 year to 15 year just a budget until you can afford better but they do work great for what they are.

March 15, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Brandon,
Thank you for your honest feedback! We’re really glad to hear they worked well for your needs and delivered as a great budget-friendly option. They’re designed to provide a reliable, accessible solution, so it’s great to know they’ve been a good fit for you. We appreciate you sharing your experience!
Kind Regards
David
Instasmile

Rated 5 out of 5 stars

I was intrigued by the quality and also…the brightness of the color

I was intrigued by the quality and also the whiteness of the inserts. I got ivory tops should have gotten the bottoms also. Treat my teeth the match tops until a order some bottoms.

March 17, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Jerald,
Glad you liked the quality and brightness—that’s exactly what we aim for! 😊 The ivory shade can really stand out, so matching bottoms is a great idea for a more natural look. In the meantime, treating your teeth to blend with the tops sounds like a smart plan. We’ll be here when you’re ready to complete your set!
Kind Regards
David
Instasmile

Rated 5 out of 5 stars

I just love them and they fit…

I just love them and they fit perfectly!!

March 22, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Jason,
Thank you so much! We’re thrilled to hear you love them and that they fit perfectly—nothing better than that 😊 We really appreciate your feedback!
Kind Regards
David
Instasmile

Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised, I only went for the top set. They fit fine, and look good, and I now enjoy wearing them.
I am of a mind not to eat anything with them to help prolong them.

March 22, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi,

We’re so glad to hear that you’re pleasantly surprised and enjoying your top set! It’s great to know they fit well and look good.

Although most people can eat softer foods, your approach to avoid eating with them will definitely help prolong their lifespan.

If you have any questions about care or tips for wearing them comfortably, feel free to reach out—our team is always happy to help.

The instasmile Team

Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed with my experience with Instasmile.

I paid for a clip-on veneer system but never received the final product. I completed multiple sets of moulds and followed the guidance provided, yet each attempt was rejected with no resolution.

During my final attempt, the process pulled out one of my fillings, leaving me unable to continue due to the risk of further dental damage.

No proactive effort was made to reach out and resolve the situation. I was later told I hadn’t made “meaningful contact,” but meaningful contact works both ways.

I requested a 50% refund, acknowledging that I had received the mould kits, but this was refused despite the fact I never received the final product.

I am now pursuing legal action.

I would strongly advise others to proceed with caution.

March 20, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Sarah-Leigh
Thank you for your review.
We’re sorry to hear about the circumstances you described.
After reviewing the order, we can confirm it was placed in January 2024. We did not receive any impressions or further contact after August 2024, meaning there has been no progress on the case for over 18 months.
As outlined in our Terms & Conditions, impressions are required within 90 days of receiving the kit. While we always try to be as flexible as possible where circumstances allow, unfortunately we’re unable to extend this timeframe to a period of 18 months without contact or progress on the order.
For this reason, we’re unable to offer a refund (full or partial) or issue a replacement impression kit to restart the order.
This position follows a full internal review and reflects the terms agreed to at the time of purchase.
The instasmile Team

Rated 1 out of 5 stars

MEDICAL NEGLECT: IGNORING VULNERABLE CARDIAC PATIENT - TICKET 1065588

LIES. I have provided my Clearpay Order #400468350606 and forwarded the 6 photos multiple times from my registered account. You have all my details on your system. You are using 'GDPR' as a 'miff' excuse to ignore a customer in a Cardiac Crisis with Stage 3 COPD. Stop 'mouching' about on Trustpilot and approve Ticket 1065588 NOW. This is medical neglect.

March 19, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Richard
We're waiting on you to comply with GDPR as you have used a different email address to contact us. We also don't have any image on the ticket number you quote. Please provide the details needed to allow us to assist you.
The instasmile Team

Rated 5 out of 5 stars

Best customer service ive ever seen

I havent even made my impressions yet as the courier service messed up but when explained to them they have been great with customer service. With a big company like this I expected faceless employees that read from scripts and dont really want to help. I messaged them and 2 days later I got a brand new tracking order for the imprint set that was coming same day and a reply that felt came from a person that cared about their customers. I even thanked them with a compliment and another reply came with a thanks to said compliment and they wished me a good day.

March 19, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Robert
Thank you so much for sharing your experience! We’re thrilled to hear that our customer service made a positive impression and that your new tracking order for the imprint set arrived quickly. 😊

We always aim to provide helpful, personal support and it’s wonderful to know that came across. Your kind words mean a lot to us!

The Instasmile Team

Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication. They alerted me of potential problems I may have a suggested a very doable solution. Now that I've received my new smile, there has been no adjustments needed. I just snap them in and I'm good to go.

March 16, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Kendall
Thank you for sharing your experience! 😊

We're so glad to hear that our customer service and communication met your expectations, and that the solutions we suggested worked well for you. It's fantastic to know that your new smile fits perfectly with no adjustments needed—just snap them in and enjoy!

The Instasmile Team 😁

Rated 5 out of 5 stars

Love them

Love them, first class.

March 1, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi John

Thank you for your wonderful review! 😊 We're thrilled to hear that you love your Instasmile and that you consider our service first class.

The Instasmile Team 😁

Rated 5 out of 5 stars

Excellent service

Swift communication, clear timelines, product manufactured and delivered when promised and absolutely delighted with my new smile!

March 12, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Jonny
We're delighted to hear that you found our communication swift, our timelines clear, and that your product was manufactured and delivered as promised. Most importantly, we're so pleased to know you're absolutely delighted with your new smile! Thank you for choosing Instasmile. 😁
The instasmile Team

Rated 5 out of 5 stars

I am very pleased with my instasmile…

I am very pleased with my instasmile set. I've even ordered extra so I would have one on standby. Thank you instasmile.

March 13, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Stephanie

Thank you for your kind review!

We're so happy to hear that you're very pleased with your Instasmile. It’s great to know you love it so much that you ordered an extra to keep on standby!

Thank you for choosing Instasmile — we truly appreciate your support. Enjoy your smile! 😁

The instasmile Team

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous company avoid at all costs after 2 sets of what I can only describe as halloween teeth, with the 2nd being worse than the 1st, im left £400 out of pocket. Being told that I didn't raise a warranty/ manufacturing claim in time, it's not a manufacturing fault its the fact they are selling absolute garbage!! It's an absolute disgrace and quite frankly a scam. The veneers are huge, thick and look absolutely ridiculous, you can't even close your mouth!! wish I'd saved my money and actually gone to Turkey they would have been 100 times better!!

March 17, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Michelle

We’re sorry to read that you feel disappointed with your order.

Our records show that a remake was completed and delivered on 12 February 2026 following your earlier feedback. When your most recent concern was raised on 15 March 2026, it was unfortunately outside of the 14-day manufacturer’s warranty period that applies after delivery.

All appliances are quality checked prior to dispatch, and no manufacturing fault was identified with the remake at the time it left our lab. Because the concern was raised outside of the warranty timeframe, we’re unable to process this as a manufacturing or warranty claim.

We understand that expectations around cosmetic appliances can vary from person to person, and we’re sorry that the product did not meet your personal preference. However, the order was completed in line with the service and warranty terms provided at the time of purchase.

The instasmile Team

Rated 1 out of 5 stars

Look at other options first

Really disappointed by Instasmile. I got a Natural white. Ended up looking like Woody Woodpecker, ridiculously fake looking.

I got both sets and paid for express delivery. Was shipped on day 18 which I suppose isn’t the worst but extra £50 for that and it wasn’t even right.

Top set doesn’t fit at all. Contact Instasmile, took forever to to speak to someone. Finally did and they honestly couldn’t have been less interest. When you’re spending over £400 you’d expect a little better.

It’s a very much wait and see and hope they turn out good. In my case they did not and these were needed for a wedding in April

March 17, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

We’re sorry to hear that your Instasmile didn’t meet your expectations. Our goal is always to provide a comfortable, natural-looking smile, and we're sorry you are unhappy.

We understand that the top set didn’t fit as expected. Our team is happy to assess any issues within our 14-day manufacturing warranty period, and this offer remains open should you wish to have the set checked.

We encourage you to reach out so we can work with you to find a solution.

We appreciate your feedback and hope we can help improve your experience.

The Instasmile Team

Rated 5 out of 5 stars

A seamless experience from start to…

A seamless experience from start to finish and have an amazing smile now thanks to instasmile,also gradually eating real food.

March 10, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Darren, thanks for your kind words and I'm so glad that your new smile looks and feels good, and is also functional. If you need any aftercare advice, please do not hesitate to contact us. Thanks, Adam- Instasmile Customer Care Team

Rated 2 out of 5 stars

Don’t waste your time & money

I received the impression kit February 21 sent the pictures of the impressions on 2/26 and have not heard back from them, I’ve tried calling their customer service, nobody answers, I’ve emailed them so many times and still nothing! I am frustrated and basically out 400+ dollars all for nothing

March 16, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Tina

We’re very sorry to hear about your frustration.

We have been waiting for the images of your natural teeth, which are required to complete your order.

We emailed you on March 5th and again on March 17th requesting these photos, and have just followed up again to the email address associated with your order.

As soon as we receive the images, we can move forward immediately to complete your veneers.

You can call to talk to live agents Monday to Friday 7am - 4.45pm Eastern Time.

Thank you
The Instasmile Team

Rated 4 out of 5 stars

Msking my own impressions was…

Msking my own impressions was difficult. Took me three tries, but the finished product was excellent!!!

March 14, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Andrew, thanks for your feedback. The impression process can be a little tricky as it's something you've probably never done before, but it is worth it once the product arrives and fits well. If you need any aftercare information, please don't hesitate to reach out. Thanks, Adam- Instasmile Customer Care Team

Rated 5 out of 5 stars

Instasmile.......fabulous

From 1st contact to final delivery, the service has been amazing. Updated all through the process and the fit is perfect. Excellent value for money, they look so good friends didn't believe they weren't permanent.

March 7, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi, thanks for your feedback and kind words! I'm so glad to hear of the massive transformation. Thanks, Adam- Instasmile Customer Care Team

Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible! These were far too fake looking and protruding. Turkey teeth look 100% more real than these do. What a waste of money this was. If you are considering buying from here I would strongly advise against it. You will have more enjoyment throwing your money in the bin because that is where my 'teeth' went!!!!

On the plus side, my kids had a great time laughing at me with these in.

March 16, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

We’re sorry to hear that your experience with Instasmile wasn’t what you expected. Our team strives to provide comfortable, natural-looking smile solutions, and we regret that this product didn’t meet your expectations.

Please note that we were not contacted directly regarding this order, and as it was received on February 19th, it falls outside our 14-day Manufacturer's Warranty period.

We always encourage customers to reach out as soon as possible so we can address any concerns or fit issues. Your feedback is valuable, and we’ll take it into consideration as we continue to improve our products.

The Instasmile Team

Rated 4 out of 5 stars

Good customer service and timing was…

Good customer service and timing was great 👍🏾

March 16, 2026
Unprompted review
Instasmile logo

Reply from Instasmile

Hi Kyle, thanks for your kind words! If you need anything further, please don't hesitate to reach out to us. Thanks, Adam- Instasmile Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look