Salmon Assessors Reviews 

391
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful, honest, and completely free advice during deeply stressful property and insurance situations. Consumers note that the team is extremely knowledgeable, approachable, and professional, making complex claims much easier to navigate while successfully alleviating a great deal of personal worry. However, some people mentioned that their particular insurance issues were not viable for the business to officially manage due to the smaller claim size, though they still received extremely valuable guidance and open communication over the phone directly from the owner.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the team for providing expert advice,... See more

Claim

People report positive experiences with claim, noting that reviewers find the team extremely supportive,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional professionalism,... See more

Service

Clients share positive opinions on service, highlighting that reviewers experienced incredible support and... See more

Customer communications

Consumers find customer communications to be direct and helpful when reaching out for initial advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We contacted Salmon assessors regarding a complex claim that had been dragging on for 8 years and we desperately felt we probably needed the help of a loss assessor at this point. We were just EXTREME... See more

Company replied

Rated 5 out of 5 stars

After initially being a bit sceptical, on recommendation from a friend I called Salmon Assessors for an insurance issue I was having trouble in resolving. I spoke to Jeff, who couldn’t have been more... See more

Company replied

Rated 5 out of 5 stars

I originally called Salmon Assessors to employ their services on a whim whilst searching google. It’s the best call I could have made. Never did I expect, in this day and age that people would’ve... See more

Company replied

Rated 5 out of 5 stars

We contacted Salmon Assessors as we wanted to get some initial advice on a potential claim and how to deal with the situation. We got great advice from Jeff who spent a lot of time with us on the phon... See more

Company replied


Company details

  1. Loss Adjuster
  2. also in
  3. Insurance Attorney

Written by the company

Salmon Assessors has become a household name in the UK insurance claim and negotiation industry. We are the acknowledged leaders in our field, with no other loss assessor able to legitimately match our commitment to securing the highest possible settlements for our clients. Be aware of the loss adjusters acting for your insurers. Do not be misled by thinking they are acting for you. They have only one agenda: to minimise or deny your claim. Salmon Assessors know every one of their tactics and how to counter them. Nothing now surprises us in our 5th decade of acting only for claimants. We've seen it all. Insurance companies exist to sell insurance, which is why they always distance themselves by using loss adjusters to negotiate on their behalf. Unlike many loss-assessing companies who "go with the flow" and do what the loss adjusters tell them, Salmon Assessors do not flinch when faced with loss adjusters who are prepared to do and say anything to knock down your claim. Don't settle for second best when making an insurance claim. Choose Salmon Assessors to fight your corner. We don't accept any nonsense from the insurance companies. Our sole remit is to ensure the maximum payout you are entitled to. When considering your choice of a public loss assessor to represent you, check our online reviews and those of our competitors to make an informed comparison of your own. And never forget our tagline, "We're on Your Side! We look forward to representing you personally or your business.


Contact info

5.0

Excellent

TrustScore 5 out of 5

391 reviews

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5.0

All reviews

(391)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Came across this company under a very…

Came across this company under a very stressful time in life over a major theft in my business, Jeff and Jeremy have been life savers, they gave me some great advice and been nothing but helpful to me, a want to say a huge thank you for everything you have for me to date, brilliant

February 5, 2025
Unprompted review
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Reply from Salmon Assessors

Your claim is fraught with issues and not of your making. We are watching over and won’t let go!

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. It was a privilege to speak with Jeff Salmon this afternoon. He took time, even though it was very clear that he was having a busy morning with meetings, to be considerate, very patient to listen, understanding an ongoing and stressful water damage issue that we have been trying to resolve for over a year now. Was certainly professional and clearly well experienced. Jeff didn't even charge us for his time this morning and was able to give reassurance that he can work with us and our client to resolve the matter. We will be certainly writing another post once the work is completed. We thank you very much for your help.

February 5, 2025
Unprompted review
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Reply from Salmon Assessors

Perhaps it’s us that should be thanking you for choosing us.

Rated 5 out of 5 stars

Salmon Assessors are extremely…

Salmon Assessors are extremely knowlegeable in their field, and have given me invaluable expert advice on a very difficult flood claim at my house. They are prompt in response to my enquiries and very supportive.

February 3, 2025
Unprompted review
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Reply from Salmon Assessors

Your kind words are much appreciated.

Rated 5 out of 5 stars

Very prompt and helpful

Very prompt and helpful, John was extremely kind and precise in guiding me on how to resolve my issue with the insurance claim, highly recommended for their services

January 27, 2025
Unprompted review
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Reply from Salmon Assessors

Thanks for your kind review, Mr Rehman. So much appreciated. The issue will be resolved be in no doubt.

Rated 5 out of 5 stars

J.Rollinson at Salmon we're a pleasure…

J.Rollinson at Salmon we're a pleasure to deal with on our complex claim where our insurers loss adjuster had significantly been inefficient. The costs of our claim were dealt with swiftly and were significantly higher with Salmons involvement and experience.

December 20, 2024
Unprompted review
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Reply from Salmon Assessors

We are delighted to have been of assistance. However, perhaps it’s us who should be thanking you for having chosen us. We know that you found us through a recommendation so we must’ve delighted somebody else as well!

Rated 5 out of 5 stars

Brilliant services

Brilliant services,I would without a doubt recommend this firm to anyone who need advice and representation in relation with a claim.

January 14, 2025
Unprompted review
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Reply from Salmon Assessors

And we would, without a doubt, represent you again!

Rated 5 out of 5 stars

He's got our back

Jeff has been super-helpful during our ongoing claims process. Responsive, re-assuring and very good at alleviating stress through the manner in which he is able to provide informed commercial guidance in a calming and humorous manner. It is good to know that he will have our back as we navigate this.

January 6, 2025
Unprompted review
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Reply from Salmon Assessors

Your kind words are much appreciated. We’re with you all the way.

Rated 5 out of 5 stars

A definite and huge recommendation...

To say that I had a very difficult claim with insurers would be an understatement. A friend recommended this company And took over the whole administration and painful dealings I was having with the insurance loss adjusters who were doing everything possible to not pay. John Jefferson had conduct of the case and he couldn't have done more to help and, thank goodness, we received a more than satisfactory settlement under the circumstances. A definite recommendation.

August 16, 2024
Unprompted review
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Reply from Salmon Assessors

Your kind review is very much appreciated, James. If ever there was blatant proof that insurers loss adjusters are anything other than independent, then your claim was textbook proof! You had been treated appallingly for nearly two years before you invited us to "come on board". John (AKA "The Rottweiler!), as you quickly learnt, doesn't take prisoners! We won't allow loss adjusters to walk over our clients. Finally, it is us who have to equally thank you and Michelle for choosing us.

Rated 5 out of 5 stars

A trustworthy firm of loss assessors

Jeff assisted me with a property flood damage claim and his approach was very helpful and sensible. Unlike most firms connected with insurance claims Salmon Assessors are not just driven by the fee and can be trusted to act in your best interests.

December 11, 2024
Unprompted review
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Reply from Salmon Assessors

That's our pleasure Mr Webb.

Rated 5 out of 5 stars

Very grateful

I am incredibly grateful for the support provided by Salmon Assessors during a very difficult time for me. After experiencing a significant property loss, Jeremy and the team not only helped me navigate the complexities of the insurance claim but also provided emotional support. Their professionalism and calm approach made all the difference, ensuring I didn't have to worry about the details.

While the scope of the work was extensive, and it took some time to finalize the claim, they acted quickly and thoroughly. The outcome was slightly below my expectations, but it was still the maximum possible payout based on my insurance premium.

The team demonstrated exceptional expertise, carefully reviewing all the fine print and ensuring I received the best possible outcome. I'm truly glad I chose their services, and that's why I'm giving them a 5-star rating.

October 7, 2024
Unprompted review
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Reply from Salmon Assessors

We so appreciate your kind review I never doubt it. We would catch you the maximum settlement from what really was a complicated claim. However, whilst you’re thanking us, can we turn the tables and thank you for placing your trust in us.

Rated 5 out of 5 stars

Reassuringly helpful and competent

A little way into a water damage incident which the managing agents for the building seemed to be dealing with very badly it was very reassuring to speak to Jeffrey about the issues and how he might be able to get things back on track for us.

October 11, 2024
Unprompted review
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Reply from Salmon Assessors

Your managing agents have treated you appallingly, and together, we'll get you through!

Rated 5 out of 5 stars

Can't help but gave free advice

Spoke to Jeremy and although he can't help because my dispute is so far down the line and he recommends taking it to financial ombudsman as free advice. He seems very knowledgeable about disputes.

October 10, 2024
Unprompted review
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Reply from Salmon Assessors

We really appreciate your kind words, but we might not pass this on to Jeremy because he's been getting too many reviews lately, and his head is beginning to swell. Thank you for considering us.

Rated 5 out of 5 stars

Thank you!

I would like to thank Jeff for taking the time today to advise me with a flooding issue and how to proceed in the face of a resistant managent company. Thank you!

October 3, 2024
Unprompted review
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Reply from Salmon Assessors

That’s our pleasure Engracia and I hope that letter we wrote for you does the trick. You’re managing agents have treated you appallingly and don’t worry, we don’t do “lose”!

Rated 5 out of 5 stars

Best experience ever!

Best experience ever!
We had a flood in our practice and the loss adjusters drove us crazy, dragging on with time, trying to cut us down etc.
We had to seek advice and all 3 J’s came to the rescue, Jeff, Jeremy and John!
Looking after contents and BI insurance and they helped us recover and get back to normality after the disaster.
Thank you so much, can’t recommend them enough

July 1, 2024
Unprompted review
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Reply from Salmon Assessors

Fires—We cannot thank you enough for your kind review. Representing you and your good lady was an absolute pleasure. The loss adjuster your insurers initially sent to supposedly "help" did anything but that! He made everything exceedingly difficult and was exceptionally rude to Nora. We addressed the issue by having him removed from the claim (a feat in itself) and securing a more reasonable (though overly bureaucratic) new loss adjuster for the case. From the outset, we told you both that the claim would have its “ups and downs” but always emphasised that it's not about winning battles, but winning the war—which we did with a brilliant result. We also need to thank you for choosing us. I’ve also noticed that you’ve been kind enough to review us on another platform as well so we must’ve done something right! Additionally, may I personally thank you both for recommending us to other claimants; it is greatly appreciated. Best regards,
Jeff Salmon, Jeremy Rollinson and John Jefferson

Rated 5 out of 5 stars

Jeff is so helpful and gave great…

Jeff is so helpful and gave great advice so generously I can’t thank him enough for his time and expertise - highly recommend

September 24, 2024
Unprompted review
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Reply from Salmon Assessors

Jeff comes with 41 years experience as a loss assessor so “knows his onions”. However, you would have received equally good advice from any of our team who have been insurance claims negotiators from 9 years through to 25 years. We are very lucky to have such an experienced team. And we thank you for getting in touch.

Rated 5 out of 5 stars

Highly recommend

I was lucky enough to speak with Jeff himself and he provided some really helpful advice on how to tackle my insurance claim. Highly recommend this company.

September 13, 2024
Unprompted review
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Reply from Salmon Assessors

Thanks for your kind review although I promise that any of our team would have been equally as helpful.

Rated 5 out of 5 stars

Absolute Gem - helpful and understanding

What can I say! Without them we would be on the streets. We were flooded in 2014. Our mistake was that we did our utmost to keep the water out but up to about a centimetre got in and by the time insurance assessor came, the inside of the house had dried out. So, we put in the claim for £18000 for books clothes etc and the insurance company offered £14000. At this point, we contacted Salmon Assessors and everything changed. Our claim was redone by Mr Jeremy Rollinson. It took just over 4 years to resolve. He worked with them and us and we ended up getting floor, walls and electrics redone. We moved in a year or so later when the work was still being done and they settled in cash for work that remained doing. We still needed just over £10000 to finish off doing the remaining work. I hate to think where would be without them.

February 6, 2024
Unprompted review
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Reply from Salmon Assessors

Crikey! - They say “better late than never”.
This is certainly the first time that a client has placed a review five years after the claim was settled but please don’t think that we don’t appreciate it!
Jeremy remembers your claim as though it were yesterday. Perhaps it’s important to make clear to readers of this review that very few claims ever take more than a year to settle let alone four years.
Despite, what for us was still a modest claim, this was an exceptional in its circumstances. You had the most frustrating loss adjuster working for the insurance company trying to “make his mark” but instead losing a customer in you. It might be of interest to learn that he ended up losing his job through our formal complaints procedure. He treated you as though you were responsible for the flood yourself and further treated you and your family like criminals. That's before you instructed us! Your claim should have taken about six months in total from beginning to end. In our forty year history we have never experienced a claim like this. You had the utmost patience over that long period (as we did!) even although you received many interim payments throughout. You were also a delight to represent, and Yes, you ended up with many multiples of that £14K that the insurance company initially offered you. And it's us who have to thank you for choosing us.

Rated 5 out of 5 stars

House fire

We would strongly recommend Salmon Assessors for the exemplary service they have provided over the past year.
We were unfortunate enough to suffer a house fire which affected the whole building. We found Salmon Assessors online and they provided a really professional and helpful service which kept our minds at ease whilst the renovation work was done. Our claim negotiator, Jeremy Rollinson, always offered sound advice with quick turnaround emails. He and his team of restoration workers - many parties involved - facilitated and completed this huge task to a very high standard successfully.
We are really grateful for their expertise, knowledge and professionalism throughout a very stressful time.

K. Marshall
A.Yao

October 31, 2023
Unprompted review
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Reply from Salmon Assessors

I think it might be sensible that we do not tell Jeremy about your review because it might swell his head! Joking aside, you couldn’t have been nicer clients to represent and our grateful thanks for having chosen us.

Rated 5 out of 5 stars

I am writing to express our heartfelt…

I am writing to express our heartfelt gratitude for your support and assistance Jeremy during the recent stressful period we experienced due to the fire. Your guidance and help in sorting out our insurance matters were invaluable, and we cannot thank you enough for the professionalism and care you demonstrated throughout the process.
We are pleased to inform you that we have received the last instalment of the funds in our account. This financial support was crucial for us as we begin the process of rebuilding and moving forward. Your dedication and efficiency in handling our case have been truly commendable.
Once again, thank you for everything you have done for us Jeremy. Your support has made a significant difference during this challenging time, and we are deeply grateful.
Wishing you continued success, and good health.

August 6, 2024
Unprompted review
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Reply from Salmon Assessors

Your kind words are sincerely appreciated and it’s not just Jeremy who takes the credit but his whole team. And let’s not forget that you also deserve thanks for having chosen us

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