Insurte Reviews 370

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quick response times. Customers consistently praise the efficient and helpful staff, noting their professionalism and understanding in various situations. Many also appreciate the seamless refund process, with funds often returned promptly and as promised, even for complex cases like visa refusals. However, some customers also noted issues with delayed application processing and long response times, particularly concerning refunds, leading to frustration and additional expenses. A few other people also felt that communication was poor, with some experiencing unfulfilled promises and a lack of resolution for their refund requests.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting very positive experiences in acquiring,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism, helpfulness, and efficiency.... See more

Refund

People report positive experiences with refunds, noting prompt replies, immediate approvals, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today. This is how actions should be taken when customers requ... See more

Rated 5 out of 5 stars

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and eve... See more

Rated 5 out of 5 stars

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day... See more

Rated 5 out of 5 stars

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting... See more


Company details

  1. Insurance Broker

Written by the company

Simplifying Travel Insurance Worldwide. Traveling should be safe but can sometimes come with unexpected situations. That's where we come in. With over a decade of experience, insurte.com is your trusted partner in securing world travel medical insurance and ensuring compliance for your international trips. We've insured over a thousand travelers over the world. Our easy, insurance comparison website is designed to be simple, fast, and 100% compliant with Embassy and Visa Center requirements. Explore the world with peace of mind, knowing that Insurte has your back


Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Due to change in travel plans I had to…

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day cool off period. The process was smooth and streamlined. Would definitely recommend anyone looking for reliable customer support.

November 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Refund after visa refusal

I got an insurance contract from them for my parents visit visa to Europe, which was a seamless process. Unfortunately, the visa was refused, and i got the refund in a couple of days as they promised. So, a very trustworthy company, i would say!

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Insurte object to negative reviews even if well founded



Insurte seems to object to two things which I experienced and have taken down my review

1 the fact that their advertising tells lies.

Their website states 'Insure Everyone, Everywhere!' since they do not offer insurance to Cubans this is a deliberate untruth; otherwise known as a lie. There may be other countries they do not cover ask them to state unequivocally that they cover 'everyone, everywhere'.

When I wrote to Insurte they replied; Hello, Thank you for your e-mail, 'we regret to inform you that this country is not available in our travel insurances'.

Their is no conditional to their headline so ipso facto it is a lie since they know that they do not cover everyone.

2 I said 'Their reviews look highly suspicious as most reviews only cover this company'. That is a matter of FACT.
Most reviews do only cover the company. Out of the first 44 reviews; 35 were one-off positive reviews of Insurte ONLY, of the others 7 were positive and reviewed 2 or more companies, 2 were negative about issues which were lauded in other reviews. That's 80% of reviews being one review ONLY which in my view is 'suspicious' and 80% is 'most' clearly.

I'm an objective reviewer, sorry if this company feels aggrieved at being challenged. But they shouldn't have misleading advertising.

November 11, 2025
Unprompted review
Insurte logo

Reply from Insurte

Dear Sir,

Thank you for sharing your feedback. We’d like to clarify a few points for transparency.

1. About our slogan
Our baseline “Insure Everyone, Everywhere!” reflects our ambition. However, some destinations are subject to limitations.
These restrictions are external, independent from our will, and apply to many companies operating globally. This means that, unfortunately, we are unable to offer insurance in certain territories, even if our intention is to cover as widely as possible. We are constantly working to expand our services and serve more travelers.

2. About the reviews
Trustpilot is an independent platform, we have no control over which customers decide to leave a review, how many reviews they write, or whether they have reviewed other companies before.
In addition, most of our +300 reviews are verified as genuine because customers provide their contract or transaction reference when submitting them, which helps Trustpilot authenticate them.

We encourage all customers — positive or negative — to share their experience, and all reviews are published according to Trustpilot’s independent rules.
If you would like any additional clarification, we remain available to assist.
The Insurte Team

Rated 5 out of 5 stars

We purchased travel insurance from…online

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and everything was sorted out quickly. Total peace of mind and completely hassle-free. Really appreciated!

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding and responsive service for…

Outstanding and responsive service for international insurance policy. I have used them exclusively for my long-stay visa needs, and they are always quick to help and very professional. Excellent prices and coverage to match the visa requirements. Highly recommend them!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Insurte

The quick response and willingness of the customer service team to resolve customers' most complex issues are amazing. Seems all insurte cares about is to ensure that their customers' smile and happiness is also insured.

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I had a great experience with Insurte

I had a great experience with Insurte. Karine responded within hours and was very professional and helpful in updating my travel insurance. The process was smooth, and communication was clear throughout. Highly recommend their service!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam, beware

I have just paid these people £914 for travel insurance. The website crashed after payment and I did not recieve my certificate, yet they have taken payment. The call centre number doesn't work and there is no reply from the email contact. I think this might be a scam so beware

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciate

I really appreciate the prompt and smooth service from Insurte. I had to change my travel dates and the team handled my request quickly and professionally. The communication was clear, and the process was hassle-free. Thank you for making it so easy!

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Policy & Customer Service

Great policy limits and rates, better customer service. When we needed an amendment, they were right on it. My expectation is that we are in very good hands for our upcoming travels.

September 24, 2025
Unprompted review

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