intatec.co.uk Reviews 21

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Firstly Intatec products are second to none stylish and well built. I had a slight issue with my shower I contacted Intatec spoke with James from technical he resolved my issue within minutes. It’s... See more

Rated 1 out of 5 stars

If I could give no stars I would’ve, I fitted a coolflow TR20017CP for a customer, they are an older couple so thought the ant-scold technology would be a good idea, I had it all set up correctly and... See more

Company replied

Rated 5 out of 5 stars

As a house owner investigating showers and came across Inta range online and spoke with the lo al Inta rep Vernon who has been most helpful in understanding our rwquirements. Suggested Trade Tec ran... See more

Rated 5 out of 5 stars

Always a very professional and utterly reliable experience using Intatec, you can speak to their friendly knowledgable and very helpful Reps directly or to their Sales Dept. They keep very good leve... See more

Company details

  1. Manufacturer
  2. Bathroom Remodeler
  3. HVAC Contractor

Written by the company

Proud to be the UK’s leader in anti-scald bathroom products and a major supplier to the heating and plumbing industries. Since 2002 our goal has been to make bathrooms safer whilst remaining stylish and comfortable. Our anti-scald agenda and commitment to energy efficient products has positioned us at the forefront of bathroom innovation.


Contact info

3.2

Average

TrustScore 3 out of 5

21 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

If I could give no stars I would’ve

If I could give no stars I would’ve, I fitted a coolflow TR20017CP for a customer, they are an older couple so thought the ant-scold technology would be a good idea, I had it all set up correctly and showed them how it works, that evening they contacted me to say that they couldn’t control the shower, it was either hot or cold, went back and checked it and I couldn’t get it to work either, thought I would try to re-calibrate it as per instructions, this still didn’t work, so it was taken back to the merchant’s where I swapped it for a different brand, which works, the intec was sent back only to be sent back to the merchant and told that they could not find any problems with it, they’ve tested it obviously in a controlled environment, totally different from “ on site “ situation, I’ve have used this product before and had no issues whatsoever, I think with there attitude to the merchant and myself I won’t and wouldn’t recommend using them

April 11, 2025
Unprompted review
intatec.co.uk logo

Reply from intatec.co.uk

Thank you for your feedback. We’re sorry to hear about your experience and fully understand how frustrating it can be, especially when supporting a customer.

Although the product passed testing in a controlled environment, we appreciate that on-site conditions can differ. If supply conditions are provided, we can replicate them as closely as possible during testing to ensure a fair and accurate test.

We would always advise contacting us prior to removing any product from site as in many cases we can help resolve the issue and avoid unnecessary inconvenience.

We value your previous support and would appreciate any additional details you can provide about your experience. Please don’t hesitate to get in touch so we can look into this further.

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Rated 5 out of 5 stars

Technical Support replying to email queries

Thank you Ben from Technical Support for the excellent advice you gave me about balancing valves and solar water heating systems. Your replies to my queries were prompt and comprehensive and your knowledge and experience was much appreciated.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

Firstly Intatec products are second to none stylish and well built.
I had a slight issue with my shower I contacted Intatec spoke with James from technical he resolved my issue within minutes. It’s great to know you have great customer service if you need it. James was a gentleman polite, professional and courteous.
Thanks again

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

New bath with Inta Shower

Just refurbed a flat with new kitchen and bathrooms. Bath and ensuite both using Inta products. "Thermostatic" showers are great and the plumber said they were good to fit. We had thermostatic valves for the basins too, for safety as it's an Airbnb.

January 15, 2024
Unprompted review
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Rated 5 out of 5 stars

We have been business customers of…

We have been business customers of Intatec for some years now and have always received excellent customer service from sales through to delivery, any issues we come across are dealt with in an efficient and timely manner by our rep Danny Perry who we find to be an absolute superstar in helping us out with stock issues and urgent replacements and generally being helpful overall - he will be sadly missed when he retires! From all at Rudkin & Herbert

November 9, 2021
Unprompted review
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Rated 5 out of 5 stars

As a house owner investigating showers…

As a house owner investigating showers and came across Inta range online and spoke with the lo al Inta rep Vernon who has been most helpful in understanding our rwquirements.
Suggested Trade Tec range which we sourced the Thermo bath shower mixer and purchased thru Albion Plumbing Supplies of Brighton
Very pleased with product and service all round and would recommend to others.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Quality products and competitive prices…

Quality products and competitive prices combined with great service. I have worked with Darren and Danny for many years and have always been looked after. A great low maintenance account for us and keeping up to date with new products as the market changes.

November 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Trust Intatec

As a merchant we have dealt with Intatec for over 14 years. They've always provided an excellent service and their product range is second to none. Their off and onsite staff have always been a pleasure to deal with, providing a wealth of expertise and advice.

November 2, 2021
Unprompted review
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