Integro Medical Cannabis clinics Reviews 469

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as brilliant, knowledgeable, and caring, often praising their professionalism and helpfulness. Many people appreciate the outstanding service, noting that the company puts patients first and provides excellent healthcare. The products offered are also well-received, with consumers finding them effective and life-changing, contributing to better health and well-being. However, some customers also noted issues with the ordering process, including communication breakdowns between pharmacy and clinic, and difficulties with repeat prescriptions due to stock availability. A few other people also felt that customer service could be problematic, mentioning slow responses, unhelpful staff, and even instances where they were left without medication or unable to return faulty products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, helpful, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the staff as... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of the products... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering system,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selec... See more

Rated 5 out of 5 stars

I don’t often write reviews but for this I will make an exception. Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friend... See more

Rated 5 out of 5 stars

Took exactly 1 week until 1st consultation on errors from my side so could have been quicker . Spoke to Dr Nora outstanding service never belittled or made me feel awkward when explaining my usage and... See more

Rated 5 out of 5 stars

This is my 2nd time rating this company had my fillow up call with dr Nora again now have a better understanding if terpines and strain type (indica ect ) always a pleasant happy call the ordering sys... See more


Company details

  1. Health Consultant

Written by the company

We offer the UK’s leading cannabis-based therapy and care for patients suffering from chronic pain and psychiatric conditions. Our specialist Doctors provide expert advice through one-to-one video consultations and on-going support through our clinic nurse. Register with Integro Medical Cannabis clinics today for your free eligibility assessment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

469 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really amazing customer service

Really amazing customer service; found the staff (including doctor) easy to talk to and you feel listened to. Prescriptions are quick reliable delivery. Really highly recommend.

December 17, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your fantastic review! We're so glad you had a positive experience with our team and enjoyed the reliable service. Your recommendation means a lot to us! 😊

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Rated 5 out of 5 stars

Very straightforward process,all the…

Very straightforward process,all the staff have been very professional ,knowledgeable and helpful. The prescribed flowers have been very effective in relieving my pain.

December 17, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great feedback! We're thrilled to hear the process was smooth!

Rated 4 out of 5 stars

Great overall, highly recommend

Everything overall from Integro is great, the staff are all very helpful, polite and kind and show care and understanding with patients. The only bit of improvement i could speak on is making it easier (more up to date/modern) when booking appointments, prescriptions and requesting dispensary inventory lists, i think this could be implemented via an app or a patient portal of some kind. Aside from that everything is great and i am proud to say that Integro are my medical cannabis clinic. Shout out to Dr Sunny Nayee and Mr James Clyne Gunn for being so down to earth and understanding, some of the best patient interactions I've ever had from any medical professionals.

December 5, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your thoughtful feedback! We’re so glad to hear you’ve had such positive experiences with our team, especially Dr. Nayee and Nurse James. We appreciate your suggestion on improving the booking and inventory process, and we’ll definitely take it into consideration. Your support means a lot to us! 😊

Rated 5 out of 5 stars

Great staff

Great staff, very helpfull with any information I need

December 3, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're glad our team has been helpful in providing the information you need. 😊

Rated 5 out of 5 stars

Perfect experience with everyone that i…

Perfect experience with everyone that i had spoke to, Chris was a massive help and put me at ease with it all and put me in the right direction for each step, Sunny was very in detail and understanding and answered everything i needed to know.

November 29, 2024
Unprompted review
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Reply from Integro Medical Cannabis clinics

Thank you so much for sharing your experience! Your kind words mean the world to us, and we're glad we could make the process smooth for you. 😊

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Rated 5 out of 5 stars

Hands down the best Medical care I've…

Hands down the best Medical care I've ever received from start to finish. Highly professional, highly considerate and highly passionate about helping people. Continue what you're doing!

November 28, 2024
Unprompted review
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Reply from Integro Medical Cannabis clinics

Thank you for such an amazing review! It’s so rewarding to hear that our care made such a difference for you. 😊

Rated 5 out of 5 stars

The Doctor was very helpful and…

The Doctor was very helpful and friendly, they took time to listen to how my condition affected me and recommended which medication would be the best for my conditions.

November 26, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're so glad the doctor took the time to truly listen and provide the right support for you. Your feedback means a lot to us! 😊

Rated 5 out of 5 stars

Very nice people,- helpful and…

Very nice people,- helpful and understanding attitude…`I will definitely recommend this company

November 21, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words and recommendation! We're so glad you had a positive experience with us. 😊

Rated 5 out of 5 stars

I have recently joined and have not…

I have recently joined and have not received any product yet I found the staff very friendly and helpful

November 18, 2024
Unprompted review
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Reply from Integro Medical Cannabis clinics

Thank you for sharing your experience so far! We’re glad to hear you’ve found the team friendly and helpful—your feedback means a lot. 😊

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Rated 5 out of 5 stars

Integro

Since I started using the services of Integro I felt they have listened and focused more on what will truly help me. For a long time I've had issues and finally found a way of managing my conditions. Truly grateful to have the help I'm receiving to help me cope with daily life.

November 17, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for sharing your experience! We're so glad to hear our services have helped you manage your conditions and improve daily life. Your trust means a lot to us, and we’re here to continue supporting you on your journey to wellness!

Rated 5 out of 5 stars

Really glad to know that such groups…

Really glad to know that such groups exists for medical purposes and very professional and informative. Very simple and straightforward approach to helping people

November 14, 2024
Unprompted review
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Reply from Integro Medical Cannabis clinics

Thank you for your kind review! It’s our mission to provide clear and effective support for those who need it, and we're grateful for your feedback!

Rated 5 out of 5 stars

Customer Service 10/10 Friendly Staff!!!

Had a problem with my prescription. Medicine has been discontinued (name changed) so I had to get a new prescription.

Jemma and Cheryl (apologies if spelling is wrong) got my replacement prescription sent over the same day! You’re both Amazing thank you!

November 14, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful feedback! We’re so glad Jemma and Sheryl could assist you promptly and get your prescription sorted. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to them. We're here to help, so feel free to reach out anytime!

Rated 5 out of 5 stars

Integro medical has a great team.

Integro medical has a great team of consultants always very helpful and explained everything to me. Grate Clinic overall.

November 12, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team of consultants, and we’re glad you found the clinic to be great overall. We appreciate your feedback!

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Rated 5 out of 5 stars

Brilliant

Brilliant, informative company, very happy with dr sunny, and nurse james of course, very good clinic, highly recommend

June 11, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We're so glad you had a positive experience with Dr. Nayee and Nurse James. Your recommendation means a lot to us!

Rated 5 out of 5 stars

From stat to finish the process was…

From stat to finish the process was easy as is any follow up appointments Dr. Sunny Nayee &
Nurse James were very helpful and supportive and I think it is brilliant having this service. Office staff on phones and emails also very friendly and helpful, definitely not what you get from your GP who cant even be bothered to give you an apointment.

November 1, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your amazing review! We're so glad to hear that Dr. Nayee, Nurse James, and our admin team were able to support you throughout the process. We truly appreciate your kind words and are happy to offer a level of care that stands out.

Rated 5 out of 5 stars

Excellent knowledge and prompt…

Excellent knowledge and prompt response, also great that they do free consultations for those on low incomes.

November 3, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re glad you found our team knowledgeable and responsive!

Rated 5 out of 5 stars

Great people to deal with

Very helpful and easy process. Made to feel very comfortable. Great service.

November 3, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’re glad to hear the process was easy and you felt comfortable. We appreciate your feedback!

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Rated 5 out of 5 stars

James for the WIN!

Been with Integro for +2 years and I could not be happier with this clinic. James is an absolute LEGEND and I always look forward to our calls. The level of genuine support, interest and care that's given is of the highest standard. Could not recommend more!

November 1, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your amazing review! We’re so glad to hear you’ve had such a positive experience with us over the past two years. James will be thrilled to hear your kind words! We truly appreciate your recommendation and are committed to providing the highest level of support and care.

Rated 5 out of 5 stars

Today I have the most amazing,polite…

Today I have the most amazing,polite and helpful phone call with one of your staff called Jemma. Jemma was able help me get all the information I needed to complete my application for this company and she was excellent. She took her time takeing me step by step with my application. Thank you so much Jemma 🤍

October 28, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful feedback! We’re so glad to hear that Jemma provided such excellent support during your call. She’ll be thrilled to know her assistance made such a positive impact. We truly appreciate your kind words and are grateful for your trust!

Rated 5 out of 5 stars

James Clyne Gunn is so helpful and…

James Clyne Gunn is so helpful and knowledgeable can’t recommend him enough

October 25, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re glad James was able to help and provide valuable support. We appreciate your recommendation!

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