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intelcom.ca Reviews 6,269

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TrustScore 4.5 out of 5

4.3

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being very nice, polite, courteous, and cheerful, often going above and beyond to ensure a positive interaction. The service is consistently described as excellent, with many appreciating the care taken with deliveries, the helpful updates, and the overall efficiency. Reviewers are particularly satisfied with the delivery process, noting that packages arrive quickly, in perfect condition, and often earlier than expected, with instructions being followed diligently. However, some customers also noted issues with delivery, such as not being able to choose a delivery day, packages being marked as undeliverable despite the customer being home, or items being delivered to the wrong address. There were also instances where tracking information was inaccurate, showing delivery attempts or wrong addresses that were not true, leading to frustration and wasted time.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services, with many expressing significant dissatisfaction.... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and appreciation for the... See more

Staff

Users describe positive interactions with staff, with many reviewers highlighting the politeness,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers reporting that their packages arrived... See more

Instructions

Customers consistently note ambiguous experiences with instructions, with many reviewers reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They delivered my package quickly even though they were delayed a few hours. What I don't like is that you cannot choose a day for delivery it is chosen for you and I'm not always home on those days.... See more

Rated 5 out of 5 stars

Package arrived 9 days before estimated delivery date and was in perfect condition. The compact is a bit smaller than I imagined, but the specifications were spot on. This is to be a gift for my nie... See more

Rated 5 out of 5 stars

5 star delivery. Driver advised us of the package delivery by text and rang our doorbell when he arrived. he was very courteous and cheerful when I interacted with him.

Rated 5 out of 5 stars

Delivery was fast, the courrier called asked for instructions and followed them. The package is in the perfect shape. Good job👍

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was suppose to get a delivery today…

I was suppose to get a delivery today and now I am not because their excuse says that they attempted delivery but front access was blocked. That is a complete lie. I was home all day and there was no attempt to deliver my items. Hate liars.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service, no truth

Was very patient. Called multiple times to confirm the delivery address as requested. After 11 days put ina. Formal complaint and then my package ends up damaged and being returned to sender. Quite frustrating every time I spoke to someone the only say oh you will get it in 24-48 hours for sure.

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Intelcom

As usual intelcom were punctual and my package arrived right on my doorstep in excellent condition. Intelcom never disappoints.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Late and Late again.

Late and Late again.
They miss the delivery date of my package.
When it was finally out for delivery, they provide an estimate hour, then change it again with no indication why.
There is no easy way to contact them or to complain.
Avoid them at all cost!! this is ridiculous!

May 29, 2026
Unprompted review
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