Inter Ceramica Reviews 19

Outstanding service
From help choosing our tiles, payment, delivery, arranging extra supplies when needed and also easy return of unused supplies, every person we dealt with at Inter Ceramica gave us an incredibly high level of customer service. Would highly recommend using this company and I will definitely use again in future.

Excellent service from start to finish. Karen listened to our requirements and preferences and produced an excellent proposal. The units were of very high quality. The recommended installer, Caldaire Kitchens did a superb job with the extensive work required to implement. Highly recommended

Extremely good quality product great designer and Very helpful staff in fact couldn’t do enough for us Will definitely be using them again for kitchens tiles and bathroom furniture

We had a bathroom designed by & fitted by Interceramica. David Garforth the designer presented plans different to our original thoughts but this worked out perfectly. His experience & advice were very much appreciated & everything agreed. The next stage was fitting. This was done by Mathew Clegg a couple of months later ( very busy so a good sign ). Again the work was completed very professional & attention to detail. Matt suggested a couple of additions such as Extractor Fan & under sink floor lights. We are very glad we agreed to these as they are very useful. We cannot praise the team high enough & would highly recommend.

Would highly recommend Interceramica. Josh invested loads of time with me on my initial visit, looking at options and showing me products for my new wetroom which he then designed. The products are all of great quality and it looks amazing! All staff were very responsive, all deliveries on time and queries dealt with efficiently.

Used this company for 3 types of tiles, all special order, in the height of the pandemic last summer. They were fantastic. They let us take samples home and return at our convenience. As they were special order tiles coming from Italy, the quantities had to be precise. We needed extra of one type which was dealt with professionally and quickly. All in all a positive experience and would definitely use again. We dealt with Dougie who was brilliant and very personable. Thank you IC Huddersfield.

I have used Interceramica for tiles in the past. this time their brief was to refit two bathrooms, create a new ensuite bathroom and refit a w/c. After a lot of meetings with their designer Josh we settled on the relevant designs. This was due to commence in September 2019 but because of circumstances beyond everyone's control it didn't start until January 2020. Interceramica stored all the new fittings and tiles until we were ready. during the works Josh was there regularly to sort any issues with the builders/joiners/plumbers and tilers. The work finished the day before lockdown March 2020 and we have been able to enjoy our new bathrooms since then. Well done Josh, well done Interceramica.

In 2019 we decided to enlarge our upstairs bathroom and downstairs toilet by expanding the building. The architect drawings were done, got planning permission and the outside work was complete by the end of the year. The inside work was scheduled for May 2020. Then the pandemic put all work on hold. When our builder called in early June saying he could start work in early July we were unprepared. We turned to Josh at Inerceramica in Harrogate for help. Working from the plans he took us through our options and helped us get a plan in place. Once started Josh, always keeping us in the loop, worked with the builder and the work was completed on time. We have been enjoying our new bathroom and downstairs toilet and cloak room for 5 months. We are really pleased.

I have used IC consistently over the last 2 years and their service has been brilliant. This year's delivery challenges have been frustrating at times but they have constantly kept me updated and researched suitable alternatives where needed. Its not always about price …… the support and aftersales service has been excellent. Particular thanks to Ed.

We have many bought tiles from Interceramica over the past 20 years for our B&B & cannot fault them. Their products are excellent quality and they always have excellent knowledge to guide you through your project. Having now sold our Bed & Breakfast we used Interceramica again for our new home & the service is still as brilliant as it has always been. We wouldn't buy our tiles anywhere else.

Loved my showroom experience with Adam and tile negotiation with Ed. Even though the Italians let us down inta ceramica provided an excellent alternative. The alternative is now laid and the results look fantastic. The feel of the porcelain tile under foot and it’s amazing heat conductor which works perfectly with underfloor heating has had a room changing effect 👍🏻

As a bathroom fitter and tiler I always recommend inter Ceramica for there range of tiles and bathroom design, great company to deal with and that’s been for the last 20 years

I’ve bought tiles from the Yortile shop in Huddersfield (and their predecessors) on numerous occasions. Usually the experience has been satisfactory, but a recent incident has left me wondering whether they have a proper handle on customer service.

I needed a relatively small number of Original Style tiles to match ones I’d bought from them some years ago to facilitate a bathroom refurbishment, a total of 80 tiles. I was given an approximate delivery date of around a week, which was fine. I was told I’d get a phone call when they arrived. The bathroom fitters brought the start date of the job forward a week, so I needed them sooner than anticipated. I rang the shop after a week – they’d actually arrived some days previously but I’d not had the call. No matter – they were there and the fitter needed them immediately so I went to the shop straight away to pick them up. I was told on arrival that some of the tiles were broken, but as the fitter would need to cut some it should be OK. I knew that I’d over ordered, and I had a few spare at home so decided not to make an issue of it and get them home so the job wasn’t stopped.

The fitter unboxed them and found half a dozen clearly broken tiles, but also discovered several more that were damaged at the corners to varying degrees. Mainly intact, but unusable as full tiles. In total he told me that around 20 were damaged. He was, to be polite, surprised that Yortile had let me take them away without offering either recompense or a re-order. I was just bothered that he had enough to do the job, which as it turned out he had. The repair was completed; I saved the good tiles, and put all the damaged tiles in the rubbish bags that were to be taken away.

The refurbishment was quickly finished and I forgot about the incident. However, I was kindly asked by Inter Ceramica to review my recent experience of purchasing from them. I believe honest reviews are an excellent consumer resource, and contribute whenever I feel it to be appropriate. I contacted Yortile to give someone an opportunity to comment on the situation before I left a review. The manager of the shop was very pleasant about it. He said it would be normal practice to replace tiles that are broken, and that they would refund any damaged tiles if I returned them. I’d already explained that without scouring the local waste disposal sites it was unlikely that I’d be able to return any. However, when I picked them up the staff at the shop at no point offered to replace the broken tiles that they were aware of, or told me to return any broken ones. As such it seems the understanding of company policy between management and the shop floor is disconnected.

In reality the issue is a minor one to me. Any refund as a proportion of the cost of the job would be miniscule and that’s not what interests me. However, the incident is one that potential customers may want to consider when choosing a supplier.

Lessons learnt – order well in advance if possible and allow time to thoroughly check the delivery before you take it away. Also, if damaged tiles are later discovered, don’t chuck them away….

We bought our bathroom from the Huddersfield shop. David guided us through all of the products and what was suitable with in our price range. Very pleased with the bathroom. Good quality products. David was very helpful. Highly recommend this company.

I was assisted by Josh Davies at Inter Ceramica. Josh designed our new bathroom, projected managed the renovation and recommended all fixtures and fittings. He also recommended very good tradesmen to do the work. The options available were extensive and the price very competitive. We are very happy with the finished product and were very happy with the service throughout. I would highly recommend Josh and Inter Ceramica.

An excellent service from start to finish from a pleasant, friendly, knowledgeable and helpful team. Their products are high quality and prices very competitive. Lots of support in making choices and getting exactly what I wanted. The recommended installers were fantastic. I certainly will be recommending Inter Ceramica.

After initially 'just browsing' we have ended up replacing both bathrooms. We just dropped in to the showroom to seed some ideas, but after a lengthy chat about options, we ended up with Josh visiting our home and detailing a full design spec for both bathrooms. Really great, attentive service

Superb service and follow-up from Joseph at Inter Ceramica in Harrogate. He was very helpful and patient with our numerous changes and delays and provided us with a kitchen that we love.