Intercontinental Capital Group Reviews 125

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Had a consultation with an employee who made a crass joke and said he lied to the company to get a free vacation by saying he had COVID. Not impressed and did not move forward, we went with another c... See more

Rated 5 out of 5 stars

Luke Hetrick explained everything so well. He went above & beyond his job duties to assist & help in every step along the way with patience, kindness & understanding; as well as handling it all very p... See more

Rated 5 out of 5 stars

We are very pleased with how Chris Gore has handled our entire refinance process. He has been very polite, very professional and has stayed in constant contact with us throughout everything. We never... See more

Rated 5 out of 5 stars

Drew Stancill I'll is a top notch Loan Officer. Whenever I needed him he made himself available, late night or during regular working hours he was in contact with me whenever I needed. What really sto... See more

Company details

  1. Mortgage Lender

About Intercontinental Capital Group

Written by the company

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ICG Makes Home Loans Easy

Intercontinental Capital Group is a New York based mortgage company, with branches across the United States.

Intercontinental Capital Group was founded and is ran with the belief that home financing can and should be a simple and straightforward process.

Intercontinental Capital Group pairs every applicant with a mortgage specialist who is licensed to do business in the client's state, providing a focus that allows our loan experts to educate our clients on the housing market in their specific area.

In addition to the personal service of a licensed loan expert Intercontinental Capital Group also utilizes the latest technological advancements to allow clients to move through the loan process at their own pace. Every loan applicant has the ability to log into an Electronic Loan Center to monitor the progress of their application, receive and sign electronic disclosures, and upload requested documentation.

With thousands of happy clients nationwide, Intercontinental Capital Group is your go-to home finance and refinance center. NMLS # 60134


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

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Rated 5 out of 5 stars

This is the second time I have worked…

This is the second time I have worked with Drew Stancill. He is very knowledgeable and answers all of your questions. If there is anything you need he is always available. He even worked over his vacation to get back to me with an answer to my question. I was so impressed with him that I recommended him to my sister and my nephew. He got all of us amazing rates and the process was fast and painless! Will definitely recommend and use him for any future needs.

April 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Casey Corn / ICG

It was a pleasure working with Casey Corn at ICG. He is very honest and thorough in explaining things. There were no surprises throughout the process and overall the process went very smoothly.

December 28, 2020
Unprompted review
Rated 5 out of 5 stars

Refinance Process Made Possible & Painless

Recently completed refinancing our home. Mr. Casey Corn was our loan officer. Casey was always available , night or day, to help us complete the many paperwork hurdles in an efficient manner. Casey is a great communicator with a winning personality. We would highly recommend him to anyone wanting to process a home loan.

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Refinance Process was Streamlined

Casey Corn was great to work with during the entire refinance process. He provided me with weekly updates on the status of the process. Casey was professional and was knowledgeable in all areas of the process. I’ll be recommending Casey if any friends or family need to refinance.

December 23, 2020
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Rated 5 out of 5 stars

We just completed a refinance with Drew…

We just completed a refinance with Drew Stancill, at Intercontinental Capital Group, and we couldn’t be happier with our experience with him. This was our second transaction with him and he was as wonderful and helpful with this one as with our initial purchase of our home. Highly recommend working with Drew and ICG for your mortgage needs if you want a reliable, knowledgeable and easy experience.

December 22, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID! Bait & Switch that Cost me Nearly $1000

Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal.

FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal.

Almost immediately the deal changed, they said the interest rate would actually be a little bit higher and I would need to pay $500 cash to close. Even so, this was still a better deal than the other two companies I got a quote from, including my existing mortgage servicer. Then began a multi month process of them saying they were working on it while I had to constantly ask for status updates. They always said it would just be a week or 2 but 2 weeks turned into 5 months. The deal changed 2 or 3 more times as the cash to close kept getting higher and higher. They hit my credit and my parents credit (they were co-signers) at least twice each. We were all asked to e-sign paperwork at least 6 different times. The loan officer quit and I got reassigned during this period.... still had to constantly call them and ask what was going on.

In the 5 months waiting I’ve lost 10% of my refunded upfront PMI on my original loan which is over $600 and spent several hundred dollars on mortgage payment late fees... they told me multiple times to wait and not make my mortgage payment because we were going to try and close before end of month. All together I’ve lost just under $1000.

Then they tell me there’s nothing they can do and my cash to close will be over $2000. I say forget it, and then they say oh wait we made some changes and now we are ready to close and it will be $567 cash to close. I see a great and they put together the closing documents and send a mobile notary for me to sign at closing. But the closing documents say that I need to pay over $2000 cash to close. This is 7 o’clock at night, but I call my loan officer and he says that’s incorrect but I should go ahead and SIGN THE DOCUMENTS ANYWAY. I am of course uncomfortable about this, but the officer sends me an email with written documentation that although I am signing the closing documents as is, the actual cash to close will only be $567 as discussed.

The next business day, I have to call them again to figure out what’s going on, and after waiting a while, they say oops they made a mistake and actually the cash to close will be over $2000. So I feel like I have been completely taken as a fool at this point, and I informed them that I want to cancel the loan. But then, magically, I get an email from a supervisor saying he wants to make this deal work. So I tell them if they can honor the deal that we discussed by email with $567 cash to close, then we can close it, and he says we’ll make it work. Two more weeks go by, of me continually asking them for status updates, and then the loan officer tells me that the best they can do now is over $3000 cash to close, even more than the closing documents I already signed!

I am a small business owner, so I take negative reviews very seriously, and I only leave a negative review for a business when I feel like it is imperative that I warn future customers of that business. This company has lied to me, wasted months of my time, and cost me nearly $1000. Please please choose another financing company for your FHA Streamline Refinance.

March 28, 2020
Unprompted review
Rated 5 out of 5 stars

Best experience for refinance / home equity.

We've purchased several homes over the last 20 years, and this has been the best experience in terms of honest communication, promptness, integrity, and knowledge. We highly recommend Fellowship Home Loans.

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

My journey in buying my first home.

My journey begins when I received an email from John Mullin. All I did was to TRUST John and his group to make it possible. And it did. From an email to closing, questions after questions they patiently help me get through every little details. And I am recommending your company to my friends..

July 10, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent service

They went above and beyond to help fix some credit discrepancies . Always returned answers to questions in a timely manner, I am a busy wife,Grammy and nurse ,so this was really appreciated !!

July 7, 2016
Unprompted review
Rated 5 out of 5 stars

experience with refinance and robert pudlowski

Just wanted to say what an awesome experience I had with Robert throughout the refinance. He was knowledgeable and followed through on everything he said he would deliver. The time to close was very quick. I would recommend using intercontinental capital group and Robert Pudlowski for mortgage/refinance needs.

Sincerely,
Milan Hayden

June 28, 2016
Unprompted review
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Rated 5 out of 5 stars

Knowledgeable and Professional

My husband and I loved working with Luis from Fellowship Home Loans. He and his associates really do care. In our experience with Luis, we found him to be thorough, knowledgeable, professional, friendly, and extremely helpful! All in all, he was a pleasure to work with. I would definitely recommend him and be willing to work with him again. He went above and beyond to make sure things were accomplished in a timely manner.

June 25, 2016
Unprompted review
Rated 5 out of 5 stars

Patient

My home purchase was a bit stressful, but the company was very professional and kept me informed every step of the way. I would definitely recommend them.

June 24, 2016
Unprompted review
Rated 5 out of 5 stars

Easy - Breezy Review

I have worked with Robert P., and the ICG team twice . Both experiences were seamless and stress free. Robert answered all of my questions, and I had many , even the same question! Refinancing can be daunting, but it was a very easy experience. ICG also picked great Notaries in my area, Thank you for that as well. It's not easy to allow a stranger in your home , however, my experiences have felt safe and pleasant. Lissa

June 21, 2016
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Rated 5 out of 5 stars

Amazing experience

Brian was very helpful from the very first phone call. Our FHA Streamline refi could have been a stressful experience, but Brian's demeanor and experience helped the process be enjoyable. He helped us get a great rate, and in turn helped us save $90 a month. I will look to Brian and his company for our future mortgage needs.

June 20, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service from ICC!

I cannot praise this company and ROBERT enough! They guided me through a process that I had previously been told I may not even qualify for. Robert was professional, kind and extremely sincere. I honestly feel they were an answer to my prayers!

June 20, 2016
Unprompted review

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