Avoid at all cost
Avoid at all cost. The worst communication with customer service and impossible to manage refund.
June 10, 2026
Unprompted review
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Company details
Written by the company
Global online store serving Europe and the world for 23 years. Offers quality products at best prices plus free shipping. Security cameras, smart home, health & beauty, smart watches, back to school, birthday decorations, presents, gadgets, auto accessories and parts and lots more.
Contact info
Cyprus
- intercyprus.com
3.2
Average
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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First time experience and it’s was…
fabulous, perfect customer service, fast delivery and good quality 💗 100% recommend
November 2, 2026
Unprompted review
Reply from Intercyprus Trading
Many thanks for your kind assessment. For the last 24 years InterCyprus is dedicated to providing its customers a safe and trusted buying experience.
Shockingly rude customer service
I contacted Intercyprus because the tracking for my order had stopped updating and I simply wanted to know what was happening with the delivery.
Instead of trying to help, the person responding became dismissive and unnecessarily confrontational. I was told that if I needed the parts urgently, “it was better not to order,” because delivery can take up to 15 business days.
When I expressed my frustration with that response, rather than de-escalating the situation or simply providing the delivery information I had originally asked for, I was accused of being rude and then asked: “Do you think that because you placed an order you can treat us like animals?”
This was an extraordinary way for a business to communicate with a customer.
Ironically, they eventually gave me the information I had been asking for from the beginning: the order was with the delivery company and I should receive an SMS within the next couple of days. Had they simply said that at the start, the entire unpleasant exchange could have been avoided.
I understand that businesses have delivery times and that couriers can experience delays. My complaint is not about the stated 15-business-day delivery period. It is about the attitude and the way a straightforward request for an update was handled.
I have screenshots of the entire conversation, so I am comfortable standing behind this review. Based on this experience, I would not choose to buy from Intercyprus again.
September 1, 2026
Unprompted review
Reply from Intercyprus Trading
Thank you for the review. Saying that: "if I needed the parts urgently, “it was better not to order,” because delivery can take up to 15 business days" is not rude. It is a sensible advice. Customer also says: They eventually gave me the information I had been asking for from the beginning: the order was with the delivery company and I should receive an SMS within the next couple of days. Had they simply said that at the start, the entire unpleasant exchange could have been avoided." That. information could not have been given right at the start of the call before the customer submitted his order details. When finally he did we were able to conduct a search and give him the information he required. InterCyprus is one of the few online shops that apart form providing a 24/7 AI assistant, live agents answer all calls on the spot within business hours. It is a fact and the customer did acknowledge that, in spite of the 1 star review, that the order was executed and delivered promptly. Further more a tracking number was emailed to the customer at the day of shipping and he could retrieve the requested information by himself at any time via his order page or using the tracking link on every page of our website. InterCyprus has been online since 2002. It is one of the oldest online shops in Europe and respects all its customers through the years. However it also stands behind its employees and will not tolerate bossy attitude by any of its customers however valuable they may be.
First time for me.
This is the first time I have used this online retailer. I was very sceptical and cynical about a successful delivery from this company, taking into consideration coming from china etc.
I ordered 2 X sets of LED replacement headlight bulbs.
I was notified of my order and delivery, kept updated and 3 weeks later my package successfully delivered.
Perfect.
October 28, 2025
Unprompted review
Reply from Intercyprus Trading
Thank you for your rating and review. InterCyprus .com is serving Cyprus and Europe for the last 23 years and operates from warehouses in Cyprus, continental Europe and third countries. Depending on the destination country and the warehouse origin of the shipment, delivery time can vary between a day and 20 business days. This information can be clearly seen on every product page before order submission. Regarding China origin, it is well known that the vast majority of products these days are manufactured in China. Our aim is to sell to our customers only good quality products whether made in China or elsewhere. Our return and warranty policies ensure that no customer will ever lose money with us.
Highly recommended
October 22, 2025
Unprompted review
Reply from Intercyprus Trading
Thank for your rating. We do our best to keep up to the highest standards of service to customers.
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Arrived- just late
I ordered one of their devices in September 15, 2025!
Today it is September 26th and the order has not been delivered!
Update: order delivered!
Their customer service is non-existence and my emails are not replied!
September 26, 2025
Unprompted review
Reply from Intercyprus Trading
Hi,
Your package has been delivered, as you also confirm, on 26th September at self pickup point as also shown on tracking page. Delivery attempt earlier failed because probably you were not at home. Therefore it was not late when attempted to be delivered initially. You simply picked it up later at your own convenience. We never received any communication from you to any of our available channels of communication: Email. phone, WhatsApp or our AI chat agent Sophie who is online 24/7. In all our 23 years of online service never a customer lost money with us and for this we are highly respected. Actually our service is one of the very few in Europe to reply to support messages always within the hour. We expected at least to revise your unjust rating after establishing that your order was executed and delivered on schedule.
Regards,
The InterCyprus Sales Team
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