Interfitco Reviews 10

Reply from Interfitco

Updated Mar 11, 2025

We are sorry you are unhappy with your experience with us. Our number one priority is to offer outstanding prices and service to manufacturers and companies within the Kitchen and Bedroom industry.

You have confirmed at check out you were in the KBB industry.

We initially contacted you to query the order, as it appeared you had ordered the wrong combination of products. During the conversation, it became apparent you were not trade and your order was promptly refunded.

As we are a trade only website, it is appropriate that we make checks or confirm that orders are from within this sector.

Reply from Interfitco

Nov 15, 2024

Although we have also replied to your colleague Jordan Sharifia below about the same matter, I have detailed this again for you.

To MyConstruction.co.uk, thank you for your continued orders over the last 12 months. We are sorry you are dissatisfied with our service, despite us having thoroughly reviewed your concerns on the day they were received. Shortages or damages should be reported within 72 hours, as per all our order confirmations and delivery notes. Despite this, we still investigated your claim, received 23 days after the parcels were delivered. Our stock checks, cctv, courier records and weights confirm your order was complete. We therefore declined to send £76 of runners free of charge.

Re the recent parcel, we listed your head office address on the proforma, however, we’re now aware an attachment to your order email , listed a different address. To resolve this, we immediately arranged pickup and redelivery to the requested location.

Our customer service team is fully authorised to manage shortages and damages, ensuring prompt and consistent responses. While we welcome open and constructive dialogue, we felt the tone of recent discussions had become challenging, leading us to only respond in writing to ensure clarity and prevent misunderstandings.

Reply from Interfitco

Nov 15, 2024

To MyConstruction.co.uk, thank you for your continued orders over the last 12 months. We are sorry you are dissatisfied with our service, despite us having thoroughly reviewed your concerns on the day they were received. Shortages or damages should be reported within 72 hours, as per all our order confirmations and delivery notes. Despite this, we still investigated your claim, received 23 days after the parcels were delivered. Our stock checks, cctv, courier records and weights confirm your order was complete. We therefore declined to send £76 of runners free of charge.

Re the recent parcel, we listed your head office address on the proforma, however, we’re now aware an attachment to your order email , listed a different address. To resolve this, we immediately arranged pickup and redelivery to the requested location.

Our customer service team is fully authorised to manage shortages and damages, ensuring prompt and consistent responses. While we welcome open and constructive dialogue, we felt the tone of recent discussions had become challenging, leading us to only respond in writing to ensure clarity and prevent misunderstandings.

Reply from Interfitco

Oct 18, 2024

We are sorry you are unhappy with your experience with us. Our number one priority is to offer outstanding prices and service to manufacturers and companies within the Kitchen and Bedroom industry.
As we are a trade only website, it is appropriate that we make checks or confirm that orders are from within this sector. As your order didn’t provide any company details and the requested information to verify this was not provided, your order was promptly refunded.

Reply from Interfitco

Updated Mar 1, 2022

We’re sorry you feel you had poor customer service from us. This is never our intention.

You have agreed to our terms and conditions at the time of ordering to notify any discrepancies within this timescale. As a business to business supplier these timescales can differ from a consumer site.

The timescales here though aren't the issue. As discussed and confirmed by you, all the items you ordered were correctly sent and received over 3 months ago. We’re unable to comment how you have the additional item you sent a picture of, as we’ve never stocked this item.