Interflora India Reviews 

DISGUSTING BEHAVIOUR AND ATTITUDE FROM THIS LYING CHEATING COMPANY
DIWALI ORDER PLACED ONE WEEK AGO TO BE DELIVERED ON 7 NOVEMBER ZERO CUSTOMER SUPPORT, ZERO ASSISTANCE, DOWNRIGHT AND BLATANT LIES TO THEIR CUSTOMER DIWALI SPOILT BY THIS LYING CHEATING COMPANY
DO NOT EVER USE INTERFLORA INDIA
CHEATS, THIEVES AND LIARS

Delivery was delayed
Message written upside down
The bouquet was half the size shown in the picture

Really bad experience with Interflora. The flower arrangement I ordered was not available in the original packaging (a leather basket) so they wanted me to take an alternative (cardboard box) which I didn’t like. So I asked them to cancel the order which they acknowledged on email. We even discussed how to refund the money. Then late at night, I received a notification that my Interflora order is out for delivery! By this time the person whom I was sending the gift had already received another gift and left. It was a complete waste of money and my time. Also the gift message said B2@ccc instead of the message I had written. Just completely unprofessional service from start to end.

Received very bad quality flowers in a hamper. And they sent it to me damaged and claimed it was in good condion. Very disappointing. It was nothing like the website image.

GOOGLE REVIEW - INTERFLORA.IN

★☆☆☆☆ (1 out of 5 stars)

TITLE: Unacceptable Service - Missing Main Item, Conflicting Refunds, Zero Response

REVIEW:

I ordered a Rakhi hamper (Order ID: 19522803) on August 24, 2026 for ₹2,966.42. This was a special occasion order, and the Rakhi was the PRIMARY item I paid for.

WHAT WENT WRONG:

1. **Late Delivery**: The package arrived late. I had to follow up with Interflora to get it delivered.

2. **Missing Main Item**: When the package finally arrived, the Rakhi—the entire reason for the order—was completely missing. I received only the dry fruit hamper. I paid for a complete product and received an incomplete one.

3. **Acknowledgment but No Resolution**: Interflora acknowledged the missing item but offered only ₹425 (5% compensation), which is insulting for a missing primary item.

4. **Conflicting Refund Offers**: My complaint escalated to THREE DIFFERENT refund amounts:
- First: ₹425 (5%)
- Then: 100% full refund (offered by team member Grace)
- Then: 30% refund

No explanation was ever given for why the amounts kept changing.

5. **No Phone Contact**: Despite multiple requests, NO ONE from Interflora called me. All communication was email-based with repeated back-and-forth and zero progress.

6. **Zero Response to Escalation**: I escalated to the Compliance Officer (Mr. Ashwin R Francis) on September 1, 2026. As of September 4, 2026, I have received ZERO response from the grievance team.

7. **Unacceptable Delays**: This simple matter has dragged on for over a week with excuses, inconsistencies, and complete lack of professional management.

THE BOTTOM LINE:

A customer service team that cannot:
- Ensure complete delivery of ordered items
- Provide consistent refund offers
- Call a customer to resolve a complaint
- Respond to escalations to management
- Process a simple refund

...should not be trusted with your money or your special occasions.

DO NOT ORDER FROM INTERFLORA. There are far better alternatives that respect their customers and resolve issues professionally.

**Recommendation**: Avoid this company. Their customer service is unacceptable and their management is non-responsive.

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HELPFUL TIPS FOR OTHERS:
- Do NOT rely on Interflora for urgent/special occasion orders
- If you do order, document everything in writing
- Be prepared for a long battle if anything goes wrong

O have ordered one plant with them 1. The broken pot was delivered 2. The delivery boy left outside my apartment 3. When I have contacted the the said we apologies for your experience and can give u 20% refund!!!! It’s complete cheating with us. Bought 1800 plant and they are offering 20% interflora cash back

Very disappointing service. Order was cancelled and i was not notified. It was a big 50th birthday of best friend. Massive let down, please avoid.

The arrangement arrived damaged. I couldn’t give a loved one their birthday present. The delivery person denied responsibility. The person the delivery person called to inform about the damage also failed to provide any assistance. Interflora customer care is not responsive. Overall terrible experience. I would not recommend this service to anybody. Half star.

Extremely disappointing experience

Absolutely pathetic service from Interflora. I placed a ₹3,000 prepaid order for a business associate with a promised 9 AM–1 PM delivery slot. It was already past 3 PM, and the order was still not delivered. Despite repeatedly calling customer support, all we received were meaningless excuses like “30 more minutes” or “one more hour,” with no actual resolution.

For a time-sensitive professional delivery, this kind of delay is completely unacceptable and can seriously affect relationships and create embarrassing situations for the customer. Prepaid order, missed delivery slot, poor communication, zero accountability.

If timing matters to you, DO NOT rely on Interflora. Extremely poor service and highly disappointing experience.

Worst ever experience. Pls don't use this service at all. They have not delivered the flowers and have written delivered. Absolutely a fraud company.

I ordered from Interflora India expecting a luxury gifting and seamless delivery experience for my mother’s birthday. While the actual flowers/product can look nice when they finally arrive, the overall execution leaves a lot to be desired. Delivery was delayed and updates are not always reliable. For a brand that positions itself at a premium price point, the handling, packaging care, and customer support need a major upgrade to justify the cost they charge.

Many competitors charging half the cost can provide better services !

It has been a very frustrating experience especially with their customer service communication (No communication at all even on their WhatsApp channel)

I will suggest to avoid them if you don’t wish to feel that your money paid for so called premium service is wasted !

I had ordered a monthly subscription for my daughter for 1 monthversary since her wedding. The delivery was scheduled for 4 to 6pm. At 5.33pm I was informed after continuous messages that it will be delivered by 9 pm. It is still not delivered. Pathetic service. And no updates when a messgae is sent. I am not sure if it will get delivered or no.

Terrible experience. I had booked flowers and cake for a birthday a day in advance. On the day of delivery(delivery was to happen at 5PM) , I was told at 4PM that the flowers I ordered were not available and I could chose an alternative(for price less than I had paid). I chose one and confirmed that cake will be delivered. I was confirmed not once but twice. But they did not deliver the cake.
On raising the complaint, they started lying about the order. Thankfully, i had screenshots which they could not respond to. Then I asked to refund the extra amount they have charged(the order delivered was of lesser amount so that amount needed to be refunded). They did not refund the whole amount but just did a part of it - even there they lied about how their payment system works.
I see that there are lot of alternatives to their service and will definitely never use their service again.

Everything arrived on time (same day as order) and was accurate with the description. They sent me updates throughout the process and I could track the order. Flowers could be fresher but the amount was good and overall good experience

My husband ordered flowers for my birthday which were supposed to have a balloon attached to it. I received the whole bouquet in a very sorry looking condition AND in an unprofessional way.
The flowers were rotting on the edges and looked miserable. And to my utter surprise the deliverer tried to hand us over a deflated crushed balloon saying he had NO MEANS to blow it and if we could DO IT OURSELVES??!!! COMPLETELY ruined the whole surprise or excitement of receiving a present.
I took photos and reported this immediately and even the after sales attitude was bad!!
They said I was the receiver so I should have my husband who’s the sender report the matter. When he did that, they said “sorry we only take complaints within 48 hours”!!!
Completely waste of our time and energy!! Rather than uplifting my day, completely did the opposite.
There are much better brands in the market for flowers! Stay away from this one!!

From Loyal Customer to Lost Customer

⭐☆☆☆☆

I never imagined I’d be writing this review because, until recently, I genuinely recommended Interflora to friends and family.

I’m a repeat customer, and that’s exactly why this experience is so disappointing. My initial orders were outstanding—beautiful arrangements, fresh flowers, and a premium experience that justified the premium price. Somewhere along the way, that standard disappeared.

One of my paid subscription deliveries arrived with broken flower stems, flowers that were no longer fresh, and an arrangement that didn’t match what was advertised. This wasn’t a complimentary bouquet or a goodwill gesture—I paid for a premium subscription, and Interflora simply failed to deliver the service I had already paid for.

What happened next was even worse.

Interflora acknowledged that the bouquet didn’t meet expectations. They apologized. They escalated the complaint. They assured me future deliveries would receive extra care.

But when it came to taking responsibility for the failed delivery itself? Nothing.

No replacement.
No goodwill gesture.
No compensation.

Apparently, Interflora believes an apology is an acceptable substitute for a paid service that wasn’t delivered as promised.

That’s not how premium brands operate.

A premium brand earns loyalty by taking ownership when things go wrong—not by sending polished apology emails while refusing to make the customer whole.

I have photographs of the bouquet and the complete email trail documenting both the issue and Interflora’s refusal to provide any meaningful resolution.

If this is how Interflora treats a loyal, repeat customer who has trusted the brand enough to purchase a subscription, I would strongly advise prospective customers to think twice before spending their money here. There are florists who not only deliver quality but also stand behind it when they fall short.

Unfortunately, Interflora is no longer one of them.

ORDER NO. 18568515
This wasn't the first time I used Interflora for delivery in Delhi, India, but the way they have come around this time is enough to deter me from ever considering their services. We ordered a hamper worth NZD 284 for a doctor for helping us with a critical case. The first message on the app said, order cancelled, failed delivery. Followed by another one that said the same via WhatsApp updates. On checking with their customer service, I got to know that my recipient denied delivery and told the delivery agent that "THEY HAVENT PLACED ANY ORDER". Interesting thing to note here is that Interflora being a gift delivery company, has agents that are calling the recipients and telling them that "they have a delivery for something they placed an order'. With so many scams going around, one cannot wrong the recepient for being careful and not accepting the order, right? I asked the customer service agent if they have any transcripts or call recording of what was told to my recepient, to which they said that they do not have any records of such calls- are you kidding me!! To top it up, they copy pasted their response to me at least 10 times that they went over and above to deliver my order twice but since it was rejected, they will not attempt another delivery nor refund anything. I'm shocked at this company's audacity to be so shameless and be so disrespectful toward their clients especially knowing that most of them are NRIs, so a redressal should be held at any cost as our hard earned money is nothing!
I'm beyond shocked, yet curious of how this shit show is still running in India without a solution where most of the reviews I'm reading here are delivery based and them denying a refund. Get your act together, and I'm still seeking a redressal! Bunch of scammers!!
19/06/2026: there has been no resolution that I received on the WhatsApp chat as you (Interflora) mentioned. The last chat I had with interflora over WhatsApp was 2 days ago.

The WORST company ever. Please dont use them. THEY WILL TAKE YOUR MONEY & NEVER REFUND IT BACK TO YOU. I ordered flowers to be delivered to my Mother ($250) for Mothers Day. They took my money & the next day they cancelled the delivery because they couldn't locate the address. Immediately they put the money into their 'Interflora wallet' & tells me there is nothing they can do as the money is in the Interflora wallet. This wallet also has an expiry date in November 2026. These people are a bunch of THIEFS. Ive messaged them again today 29/5/26. They still keep giving me excuses but NOT REFUNDING ME MY MONEY.
NEVER USING THIS DISHONEST COMPANY AGAIN.
INTERFLORA INDIA ARE THIEVES.

I have used other platforms in India to have bouquets and arrangements delivered in the past and was highly disappointed with the product delivered as it was way off tangent from what was ordered.
am extremly pleased with Interflora and the product quality and service delivery. 10 on 10. Thank you. It made my father's day and mine!

On time delivery and as flowers as per shown in the photo.