Interior Icons Reviews 

This company deserves a true five star rating. This is our second order with them. Unfortunately through no fault of theirs, one of our four chairs was slightly damaged during shipping. I contacted customer service, left a message, and within an hour received a call back from the customer support team. I explained the problem and was asked to send photos. The next day, Mary in customer support contacted me and stayed in touch with me over the next day or two. Within 72 hours, a new chair was on the way to me. Will highly recommend Interior Icons to all of my friends. Great value and great customer service. Will be ordering from them again soon. Thank you Mary!

Henry Palmer

No indication of delivery date until after purchase is processed and apparently no option to have it scheduled at an ideal timeframe. That and the 1+ month after purchase delivery is very disappointing

My husband ordered a coffee table as a surprise for me for my birthday. Unfortunately it takes 6 weeks to deliver and I had already ordered something else. He ordered on Saturday and Monday morning morning I tried to cancel. They refused saying they had a 6 hour cancellation policy. What business has a 6 hour cancellation policy on something that takes over 6 weeks to arrive. They said they would return it only once it arrived in 6 weeks but that then it would be subject to return fees. Oh I see. I clarified that I couldn't return it now before anything has been done, sent, packaged or anything but that I had to wait a month and a half for an 88lb coffee table to arrive and only then I can return? They said yes that was their policy and refused to budge aftertalking with them for 30 minutes. I now see why they have a C- rating. Who operates a business like this?

I have been a happy customer with Interior Icons for 7 years. The quality and consistency of each piece we have ordered along with their remarkable customer service is beyond!. Recently we ordered two of the CH25 chairs (which we love) and they were delivered damaged. I was able to easily contact them via text and email and their response was prompt and professional. I recieved a return text from Mary that gave me detailed instructions as to the next steps along with a sincere apology. We shared texts till she had everything needed for my claim, it was seamless. Later, I was updated through another text by Amy that I would be getting an email in regards to the replacement chairs which I did. I couldn't be happier with the outcome. They not only treated me with kindness but felt genuinely bad my chairs were delivered damage. They are a wonderful company to work with and hold true to their word which is so refreshing and rare. I highly recommend Interior Icons and their gorgeous furniture. Thanks again Mary & Amy you are top notch!

The two chairs I ordered arrived broken and unusable. I am shocked at how poorly packed they were. In addition to the armrests on both being completely destroyed, there were scuff marks and dirt all over them. I contacted the company for a return/refund and there is no real person to speak to over the phone, only an AI chat. I sent in pictures and am waiting to see if I hear back. This is unacceptable and unprofessional, especially for a company that styles itself as “high end”. I agree with customers who say it is a scam.

It was great! Would recommend

I literally ordered these chairs this past weekend and they have already arrived. They are hands down the best quality I have EVER owned. They came assembled. All the chairs were wrapped so there were no marks or scratches. They immediately changed the look of the room.

The site was very easy to use.

Pretty poor customer service. Reactive - not pro-active. I placed an order for 6 chairs on October 1, 2026. Website said delivery expected in between 11/9 and 11/15. Hadn’t heard anything from Interior Icons and it’s 11/5. Called - no way to actually speak to someone and you’re told you have to leave a VM or text them. I received a text back that they just realized item is back ordered and they don’t expect until 12/15 now. I had specifically purchased these 6 chairs for thanksgiving with family at my new house and had they given me an accurate date, I’d have purchased elsewhere.

Ordered the Esme Dining Chair in Sage Vegan Suede and Brushed Brass, $308 with shipping (order SJ182466). What arrived on Oct 19 was a flat grey-olive with dull brown-bronze legs. The box label says Cartier 63, not Sage. I reported it within their 7-day window and sent photos. On Nov 2 they told me it passed quality check and refused a full refund outside their standard return policy, which takes 20% return shipping, 10% restocking and the outbound shipping off the refund. Read the returns page before you buy.

When I made a mistake with my order, someone was very quick to respond and resolve the issue, even after hours. Really pleased with their urgency and thoroughness.

Good selection and quality.
Web site can be confusing; did not receive email acknowledgement of the order.

Excellent SUPORT from Amy!

Store and buying process was easy to navigate and trustworthy. Showing that the products were in stock and ready to ship from California helped ease any concerns.

Interior Icons has stunning pieces, excellent quality. I have bought multiple pieces. Highly recommend.

It would be nice to have the option to input shipping and receiving input for we need to coordinate FEDEX with someone who is off site for presently our office is being built out

Just logged in to check the progress of my order and it is in the mail. We are very excited.

Amazing experience can’t wait for my piece to arrive !