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Intermedia Reviews 1,091

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TrustScore 4 out of 5

4.2

Cloud Computing Service
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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its reliable service and helpful staff. Many people highlight the exceptional customer service, noting that representatives are professional, knowledgeable, and quick to resolve issues. Reviewers appreciate the ease of setting up software and the ability to work remotely with their services. However, some customers have expressed dissatisfaction with the user experience and response times. A few people mentioned difficulties with setting up phones and reported slow or unhelpful customer service interactions, with some experiencing long waits for responses and feeling that their issues were not adequately addressed.

What people talk about most

Service

Consumers find service to be positive, highlighting its consistency, reliability, and professional support.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent and reliable... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the fantastic call clarity, ease... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise fast and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... See more

Rated 5 out of 5 stars

I am a small business owner and highly recommend Intermedia. The process to set up the software I needed — and only what I needed — was easy and user-friendly. I have been a satisfied customer for rou... See more

Rated 5 out of 5 stars

Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... See more

Company replied

Company details

  1. #18 of 27 best companies in Cloud Computing Service
  2. #4 of 6 best companies in Conference Calling Service
  3. #16 of 19 best companies in Email Service Provider
  4. #12 of 19 best companies in Phone and Internet Service
  5. #2 of 4 best companies in Video Conferencing Service

Written by the company

Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Replied to 40% of negative reviews

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Rated 2 out of 5 stars

One of the worst support experiences I have ever had

I used anymeeting by intermedia for like 5 years, paid every month. All the sudden I couldnt login and password recovery had been "disabled by their admin". I called support, they wanted to remotely access my system to fix my account being locked, then after that guy hung up on me when he put me on hold, the next support guy said that there was no billing problem but he was going to send me to billing to reset my password because he couldnt find my account. I complained on their social media and they banned me.

We had to change the platform for our weekly meetings, wont be changing it back.

If they are outsourcing their support and social presence, they need to change providers.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Top Notch Tech Support

I had a wonderful experience with my support call. He took the time to explain what he was doing and made sure everything was working properly before signing off.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Superb support

Superb support in attempting to resolve connectivity issues which were eventually found to be due to an ISP equipment failure.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great Technical Service by Prince of Intermedia

Great Technical Service by Prince of Intermedia Tech Support! It turns out that the problem was not one of the Intermedia software we lease from them but a Microsoft OS problem that was impacting on my ability to use my computer. Prince from Tech Support solved the problem in minutes! Its impossible to get Microsoft on the phone for tech support, yet Intermedia responds within a minute or two, 24/7 365 days a year with prompt support! Who else does that?

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

I had a problem adding my exchange emails to my phone

I had a problem adding my exchange emails to my new iphone. I phoned Intermedia and spoke to Svetlana who was very kind and patient with me. She then referred me to Insha from the email specialist team. Insha also followed up with a call today to check that everything was working. Both staff should be commended for their exceptional customer service skills.

July 21, 2022
Unprompted review

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