InterNations Reviews 1,125

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were unhappy with their experience overall. Many people found it difficult to cancel their subscriptions and encountered issues with automatic renewals, often without prior notification. Customers also reported problems with the website, including difficulties deleting accounts and accessing certain features without a paid membership. However, some people were satisfied with the service, highlighting that the company was helpful in resolving issues and that the platform offers a good opportunity to connect with others. These users appreciated the community aspect and the events organized by the company.

What people talk about most

Subscription

People report negative experiences with subscription. Many customers express frustration with opaque... See more

Staff

Clients share ambiguous opinions on staff. Some customers report positive experiences, praising the... See more

Social media

Customers consistently note ambiguous experiences with social media. While some reviewers praise the platform... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues with account access,... See more

Service

Consumers find service to be ambiguous. Many reviewers express dissatisfaction, citing concerns about... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It's hard to cancel your membership. I want to meet people. In two cities, most people were not really expats. Most were local and either trying to sell something like advertising, or insurance, or tr... See more

Company replied

Rated 2 out of 5 stars

Hit or miss and quite expensive for the little you get. I have been a member for years but the Albatross membership level (interesting hame and reflects the difficulty turning it off) cost has double... See more

Company replied

Rated 1 out of 5 stars

If there would be an option to leave zero stars, that's what they deserved! I tried to join their organization, was rejected twice without any reason nor any explanation. I sent them an email, no resp... See more

Company replied

Rated 1 out of 5 stars

Total scam - beware. Do not ever let them access any of your credit card information. They are using illegal and unethical practices and then threaten you of collection do get more money. DO NOT EVER... See more

Company replied


Company details

  1. Social Club

Written by the company

With more than 5.2 million members in 420 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. InterNations offers global and local networking both online and face-to-face at more than 6,000 monthly events and activities. Online services include country and city guides created by a team of professional writers, guest contributions about life abroad, and forums to help members with topics such as local housing and searching for jobs. InterNations is primarily a community for expats, but also global minds. As a community of trust, membership is by application only.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Sneaky and forceful on the membership

I created an account and was directed to join the Albatross membership of either: 3, 6 or 12 months.
There was no option for me to use the free basic membership to see how the concept worked. I was unable to create a profile yet. I received an email confirmation and I clicked the link to verify and it lead it straight into the membership options. Not a fan of this website. Quite on the sneaky scam tactic if you ask me.

November 30, 2023
Unprompted review
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Rated 1 out of 5 stars

No oversite on these groups or who…

No oversite on these groups or who creates these groups. People in groups can write anything on group chat about anyone and is allowed by InterNations. Even in groups that this person never interacted with. When reported the admins can't be bother to look into any issues and let these posters run wild.

October 13, 2023
Unprompted review
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Rated 5 out of 5 stars

"InternNation: Striving for Excellence through Algorithm Refinement and User-Centric Enhancements"

To improve, InternNation could focus on refining its matching algorithms for better internship fits, enhancing user engagement through a more intuitive interface, and expanding its network of partnering companies.

InternNation is likely doing well if it has a sizable and diverse pool of internship opportunities, maintains positive user feedback regarding its services, and demonstrates adaptability by incorporating innovative features or addressing user concerns promptly.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of experiencing the…

I had the pleasure of experiencing the incredible support of the Internations team firsthand when I encountered a problem recently. I reached out to them for assistance, and I was blown away by their helpfulness and dedication.

From the moment I contacted the team, I could sense their genuine enthusiasm to help me. They listened attentively to my concerns and wasted no time in finding a solution. Their professionalism and efficiency were truly impressive.

What truly stood out to me was the personalized attention I received throughout the entire process. The team went above and beyond to ensure that my problem was resolved to my satisfaction. They were patient, understanding, and made me feel valued as a member of the Internations community.

I am immensely grateful for the support I received from the Internations team. Their quick and effective response not only solved my problem but also left me feeling reassured and supported. It is experiences like these that make me proud to be a part of the Internations community.

Thank you, Internations team, for your exceptional assistance and for going above and beyond to help me. Your dedication and commitment truly made a difference, and I am thankful for the outstanding service you provided.

Warm regards,

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

can't forget!

Having finally got an email saying my account had been deleted and I had (as also requested) been 'forgotten', a day later I get an email asking to review the service received!
Deleted, forgotten and then another email asking me to review their service. Beggars belief!!!

November 3, 2023
Unprompted review
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Rated 5 out of 5 stars

InterNations - Great Community for Expats

InterNations is a great community that brings together expats from all over the world with different backgrounds and cultures. I have met here, online and in person, many fabulous people and made wonderful friendships. We share our perspectives, learn from each other and laugh. I would recommend InterNations to anyone (ever) living abroad. I’m genuinely grateful for InterNations.

October 29, 2023
Unprompted review
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Rated 1 out of 5 stars

Experience 6 years

As a Basic, you have to give an email address to join the Community.

As an Albatross, any sales terms written on their site. The Community Support give a rate per country and per person. Bad pricing and no knowledge in marketing and sales.

As a Consul, you have to be without any experience organizing activities, like that the Community support can manage your actions. if you go more than that, the Community Support limite your passions to avoid give less importance to the old Ambassadors who never update their events, never share passions with other people (againts InterNations Motto) and think only in their own profit, because normally these people who hosts events, do not have a real work or they are searching for a job out of this platform.

As an Ambassador, if you do well the Community Support do not like and if it is too perfect you are fired (paradox) . The Community Support prefer to manage you all the time to avoid being better than them. Many complaints from members about the bad pricing on the site, that I had to decline to them because I was only volunteer.

I organized a lot of activities and events for passion out my real job. But I feel upset that my passion and my free time were used to give money to the Head Office based in Munich that use Consuls and Ambassadors as a volunteer to earn money. But the worst, with Christoph Markert who does not know anything in France and his leadership is a little poor... Hope that the staff will be soon like before !

February 28, 2023
Unprompted review
Rated 1 out of 5 stars

I completely forgot to cancel my free…

I completely forgot to cancel my free trial and the same day I contacted them to please cancel my 12 months renewal since I am in a bad state economically.
They showed no empathy and understanding and kept insisting that it was my fault, which it is, but I was asking to see if they could do an expection. But impossible. Poor cusomer service.

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Malhonnête

Malhonnête, trompeur, arnaqueur, a éviter a tout prix !

Dishonest and deceitful company who provide very bad service and charge extortionate and dissimulated fees.

Avoid at all costs !

September 17, 2023
Unprompted review
InterNations logo

Reply from InterNations

Dear K B,

Thank you for sharing your feedback.

We are sorry for making you feel disappointed. You are welcome to get in touch with our support team at any time if you need some clarification or to find a solution if you have any issues with your membership.

Kind regards,
Your InterNations Team

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Rated 5 out of 5 stars

Karen was Super Spectacular

Karen was exceptionally pleasant to work with these past few weeks. I admire how she expertly explained my balance-owed situation and addressed my concerns incredibly politely. Please give her a High-5 for me!

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

related to my account

there was an unfair complaint made to my account and a file for closing my account.

I contacted the INTERNATIONALS support team and they responded to me quickly, asked for time to solve the problem, and finally solved my problem.

I can log in to my account again.

Thank you to Roxana from the Internationals team 🙏

September 5, 2023
Unprompted review

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