Internet.Frontier Reviews 127

Very bad experience with the company. After I had ordered the internet services and was scheduled to have somebody come in and install the interned, nobody showed up within scheduled time from 3-5, called customer service they assured me somebody is coming that day and they have time until 8 pm. After so many hours of waiting, taking time off from work, nobody arrived, nobody even bothered to call and informed the installation crew is coming. That night I spent 2 hours trying to call them during which they were transfering from one place to another and disconnected me twice and didn't even bother to call back. Finally after talking to somebody, it took them 30 min to find the order # and another hour to try to figure out what happened. They informed me there was something wrong with the order not being processed property so the installation crew wasn't planning on coming at all. She told me to call next morning to see if I can get the delivery before Christmas because after all I've been through she couldn't expedite it before Christmas, not mentioning this whole mess was not even my fault. Called next morning, got disconnected again and again nobody called back. Finally I was able to chat with customer service, the guy told me the person I was talking to night before, didn't fix the problem, it still was in their system as not resolved, he said he put a request to expedite for Saturday and that somebody will call me back the same day but as I expected that was a lie too, nobody bothered to call at all. So 1.5 week later, I still don't have an internet and don't even know when they're planning on coming in. I've never had such a bad and disrespectful experience with any company. Every person I was talking to tells something different and assures the problem is solved. There is no follow up from their side and they promise things that won't happen. Very disrespectful to clients who are paying for services and are promise services by certain dates.

They made the ordering process quick and easy and a very knowledgeable and fun staff!

The man I spoke with was very nice and helpful. He helped me understand everything about the packages I was being offered. The pricing for the tv channels and internet I got were great too. Since I work and go to college its an acutal affordable rate for someone thats in my position.

Everybody was very helpful. I was satisfied.

CeeJay was extremely helpful and courteous. Made me feel like my small order was just as important as the person who places a big order.

I'm new a brand new Frontier customer and I'm very satisfied with the ordering process. The customer service rep was very helpful in assisting me with the package that best fit my needs. It was also much quicker than I expected not only to place the order but to receive the equipment.

The rep was knowledgeable, courtesy, thorough, and friendly.

They were great in helping me

Very pleasant experience working with Jennifer in the Charlotte office. She was friendly, knowledgeable and extremely helpful. My first experience with Frontier and I am very happy so far.

I loved the attention of service Alan gave me, really glad I chose Frontier!

Very friendly service members and quick to have my services setup

Chris was very helpful in setting up service.

The customer service representative that help me get my service was very pleasant and very knowledgeable I hope or partnership stays that way with your good service

Got everything I need with my budget with great customer service the guy that helped me was great!!! Thank you!!

The best service, fast and efficient!

Erin was awesome! She deserves a raise! So far, exceptional service. ...

So far everything is right on time I'm just waiting for the last piece of my puzzle.

1st time Frontier user and I am very impressed with their customer service

Installation was great and they were able to get tech to replace the line to get speeds.

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