Things started out good, and got better - got a real person with no hold time and no boring music on hold. The rep who answered my call, Megan, was personable, knowledgeable, and extremely thorough. S... See more
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See what reviewers are saying
This was the best experience I had. The reps name was Jennifer and I'd give her a 6 out of 5. She answered every question I had about getting internet service and she explained prices very clearly in... See more
Your representative, Pamela, was incredible. She was knowledgeable, efficient, helpful and courteous. She understood the services Frontier had to offer and made upgrading service easy and effortless... See more
Switched from Xfinity to Frontier due the ever rising cost of Xfinity. I am on a fixed income and Frontier offered a deal comparable to what I have now with Xfinity at a much lower rate. Will wait u... See more
Excellent service
The sales rep Breonna was great. Looking forward to getting rid of Brighthouse. Prices are so much better.
A happy customer in Odessa
November 26, 2016
Unprompted review
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5 Star
Just had the installation, so far so good! The staf was very nice and efficient.
November 26, 2016
Unprompted review
Excellent experience
I called the representative to switch over to Frontier. He was helpful and friendly it was a great experience.
November 25, 2016
Unprompted review
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Jennifer was awesome ....she was friendly and knowledgeable about the products she was selling and you can tell she enjoys it
November 24, 2016
Unprompted review
Super friendly
CSR did attempt to up sell me, but in the end he knew I wanted what I wanted and didn't push the issue. Very friendly and personable. Explained terms and plan clearly.
November 23, 2016
Unprompted review
Beau was on fleck!
What great customer service! Great prices too! Thanks Beau!
November 23, 2016
Unprompted review
Great customer service
Nicole's information was clear and complete. She made signup easy and fast.
November 23, 2016
Unprompted review
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great customer service
This was the best customer service.now days it doesn't exist. But,ceejay from frontier was outstanding.keep up the good work.
November 22, 2016
Unprompted review
Easy to order
Jerome was easy to understand and straightforward with the information needed for the new service.
November 22, 2016
Unprompted review
Thank You
There should be a total price mentioned during phone sign off.
November 22, 2016
Unprompted review
Customer service- ordering experience
Very friendly and knowledgeable when ordering for the first time. I hope the quality of service will continue!
November 22, 2016
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So far so good
Called to order internet and phone. Taylor was friendly, easy to understand and helpful. So far so good. Installation in a week, hoping that goes smoothly also.
November 20, 2016
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Initiating Service
The service representative I talked to was great and helped me to find the plan perfect for what I need.
November 18, 2016
Unprompted review
GETTING INTERNET
Doug was great. Really explained everything perfectly in half the time it normally takes. Great job Doug. Thanks!
November 17, 2016
Unprompted review
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