Interrail Reviews 4

Last day of our 4 day Interrail pass - having used the app to plan our trip and following the schedule it proposed. Arrived in Zurich to connect with a TGV Lyria service - TGV9218 at 11:34 - that the app claimed would take us direct to Paris GdL and for which I had purchased seat reservations via the app. The train was not there. Both SBB (and later SNCF Lyria) staff assured us that this service was NEVER SCHEDULED TO RUN THAT DAY. Had to purchase 4 new seat reservations (TGV and Eurostar) got back to London too late for a train home. In all cost us around £200 in new tickets plus an overnight stay in London. I guess when it all works, it feels fine. Trying to unpick problems like this when travelling against time and just using a mobile phone is a NIGHTMARE! Websites are confusing unpicking stuff like this; station staff can be kind - but that's all! I HATE INTERRAIL. NEVER AGAIN.

We bought our tickets on the 30th of March and still haven’t received the pass code.
They tell us to email because their phone is always unavailable.
We emailed them
And they said that it must be a technical glitch.
Today is the 3rd of April, we have the intention to travel on the 5th of April but looks like we might not be able to travel.
This is the worst service ever.
This company shouldn’t exist in the UK.
Rubbish company with rubbish customer service.
AVOID IT LIKE THE PLAGUE

I brought 2 travel passes but have not received the pass numbers so I can’t book any travel, their customer service does not exist. One number is no longer in use and the other two numbers just say they are too busy to answer. I have emailed with no luck. I assume it’s a scam.
STAY AWAY DO NOT PURCHASE FROM THIS SITE

There is ZERO support. ZERO. I am unable to access parts of website to plan trips because I haven't been given a 'pass cover number'. There is no support by phone or email. I've been trying for weeks. I have to forfeit the ticket money, as well as associated costs, accommodation etc and worst of all my children's travel hopes are in ruins. This has been the most upsetting and stressful experience ever. There is NO support, it is truly dreadful.