Intesa Sanpaolo Reviews 

Intesa San Paolo is the worst ever bank I used in my life. Its security is almost none! For example, let me tell you one of the things happened to me. It happened 3 times and intesa San Paolo never solved. What happened?
I booked a ticked for my friend in edreams website. I used the website just for booking for my friend. No subscription. Not at all. After couple of days edreams kept my data and took 90 euro as if I subscribed for annual subscription. I just saw notification after my money was taken. If my money can be taken without my confirmation by otp or finger print or code, it is end of the world. It is no more safe bank! This is very simple to fix but intesa San Paolo never fixed. This happened to me three times.
Now I decided to change bank.
And the worst part is, you don't have easy way to report or to claim your money. The customer service is horrible! Shame on you intesa San Paolo.i think Italian government should take action before it is too late and many customers are affected.

I'm writing to express my extreme disappointment with the customer service I recently received. As a long-standing customer, I expect a certain level of support, and unfortunately, my recent interaction fell far short of any reasonable standard.

It's truly frustrating when you feel like the staff isn't even bothering to help you. There's a distinct impression that they show up to work simply to do the bare minimum, lacking any genuine interest in assisting customers. This lack of engagement is palpable and incredibly off-putting.

My specific issue began with a wait of over 24 hours to receive online assistance. While I understand that busy periods can lead to delays, the quality of the support once I finally connected with an operator was frankly appalling. The representative in the chat made no effort whatsoever to understand the nuances of my problem. My question was answered quickly and vaguely, with no follow-up questions or attempts to clarify my needs. To make matters worse, the chat was abruptly closed without even a courtesy check to see if I had any further doubts or questions. This is not just poor service; it's a dismissive attitude that leaves customers feeling undervalued and unheard.

This experience has left me seriously questioning my relationship with this bank. When faced with such a profound lack of support and an apparent indifference to customer issues, exploring other banking options becomes not just a consideration, but a necessity. I am now actively ready to move my business elsewhere, to a financial institution that prioritizes customer satisfaction and provides the attentive, empathetic service that is simply standard in today's market.

Worst costumer service ever

the worst bank you have to wait all day and is very slow bank.

Customer care vergognoso, chiusura filiali e bancomat. App home banking scandalosa! Ed è il primo istituto bancario italiano...i gestori in filiale sembrano stiano facendo l'happy hour. Complimenti

Gli addetti di questa filiale non rispondono mai al telefono e, quando lo fanno, ti dicono che hanno 290 clienti a testa, quindi se non riesci a contattarli o a ottenere un appuntamento, non è colpa loro. Il centralino della filiale è sempre muto, rendendo impossibile la comunicazione.

Inoltre, una persona in particolare (di cui evito di fare il nome) ha creato gravi problemi a causa di ritardi, incertezze professionali e incapacità nella gestione delle operazioni, senza minimamente preoccuparsi delle conseguenze. A loro non importa, si lamentano, e tu rimani senza soluzioni.

La maggior parte delle volte sono costretto/a a prendere l’auto e andare di persona a Milano, perché telefonicamente non c’è modo di avere assistenza.
Servizio pessimo e assolutamente da rivedere.

Title: Nonexistent customer service and lack of professionalism

The staff at this branch never answer the phone, and when they do, they simply say they have 290 clients each, so if you can't reach them or book an appointment, it's not their problem. The branch switchboard is always unresponsive, making communication impossible.

Additionally, a specific person (whose name I won’t mention) has caused serious issues due to delays, professional uncertainty, and an inability to manage operations properly, without any concern for the consequences. They don’t care, they just complain, leaving you without any solutions.

Most of the time, I have to drive all the way to Milan in person because getting assistance over the phone is simply impossible.
Terrible service that urgently needs improvement.

My Android version is not compatible only with Banca Intesa Mobi app and app cannot be installed. All other banks' app can be installed. Why?

Top class banca

Call. Center 800303303 a dir poco penoso ,incompetenza più totale ,disorganizzati poco empati verso il cliente ,inaffidabili

It's a shame they are not transparent cannot do anything meaningful.
Thanks to ŕ é f ú ņ đ b á ć ķ Ń £Ţ very useful in resolving things with understanding

I received no assistance at all. No one was able to help me with my request to open a new bank account and transfer money from China.

We made an appointment at Santa Marinella branch and arrived on the agreed date. I arrived from abroad to open a company account and we have been refused as the lady from the branch, her name is Simoneta, explained that she have another appointment and can’t accept us. Very disapointing customer service. O had to search another branch because we had to leave the next day.

Hello world,

I recently had a very frustrating experience with Intesa Sanpaolo Bank, which has left me deeply dissatisfied with their services. To start with, the bank's mobile application is poorly designed and lacks user-friendliness. The interface is outdated and clunky, making it difficult to navigate and manage accounts efficiently.

My dissatisfaction reached its peak when my credit card was blocked because I had insufficient funds in my debit account. What really shocked me was that even though my debit account balance went negative, I promptly deposited cash to bring the balance back to positive. However, the bank informed me that I would still have to wait until my next salary to unblock my credit card, despite the fact that my account was no longer in the red.

The bank's rigid policies make no sense in light of my efforts to rectify the situation. I find it absurd that even after ensuring a positive balance, I was still have to wait till my next salary. That means even if you put a million euros you have to wait your next salary to unblock credit card with one thousand euros. Insane. This kind of poor customer service and lack of flexibility is unacceptable, especially from a bank of this size.

I can recommend Intesa Sanpaolo Bank to no one. My experience has been nothing but discomforting and frustrating, and I will be considering other banking options that better prioritize customer needs and offer more reliable service.

This bank has absolutely no idea what customer focus is.

Kind Regards,
Client

One star beacuse i can‘t rate it minuss!!!!
Scandalous customer service!! The manager or i dont know what he has for a position buuut he is not helpful at all. It takes too long for him to do an „Mandat“. I am talking about your afilial close to Brunes.. The other afilial that nervs me is also the one close to Spar,Komuna e parisit. I waited 1 hour 30 min to take a service!!! Talking about the quality on the posters but you ain‘t got one!

Three months to unsuccessfully try to get access to my 90 years old mother's online bank account after my brother passed away, as he was the one taking care of her business. I live abroad but speak Italian fluently. I've called numerous times the branch and the online personnel. Customer service at its worst, they don't listen, they talk over you and they simply don't care. Soon AI will take over and the bank employees that today could make a difference if they actually did their job, will be out of one.

1 star because i can't give 0.
The worst service ever. I called client services, not only she was rude but she wouldn't listen and didn't give any solution for my problem and didn't give a answer to my question.she Was an icompetent worker. And the bank itself, useless and good for nothing. Can't do what the principal function of a bank is.

It is now 2 years that we try to close our account and safe contract. This is a jointly owned account and one of the two owners is a 91 years old lady. Se was literally kidnapped last two times we went there at their site, for almost 3 hours each time. Quite a painful experience for an elderly person. Now they want her to go back there to say that - yes - she wants to close that account too. And with the excuse of this bureaucratic process they refuse to close the account (to keep the customer) and charge 6€ every year for an empty safe. In Mid-age bankers were more honest and agile. Strange that they're still allowed to operate in any market. Escape Intesa San Paolo as "the" Evil !!

Unprofessional towards customers, you need to take days off just so they can tell you, that they will give you a number to call someone.... and this is only for informations, what would it be in case there would be papers involved...

The more changes they make, the more unorganized they are.
Especially the main office.

I would not raccomand to those searching for one.

VERAMENTE INQUALIFICABILE

This must be the worst bank it has ever been my misfortune to visit. The branch in Polla must be the worst. The staff are so rude and ignorant. Lazy and can not be bothered with customers. Even the director is rude. This bank should be closed down. It provides no service what so ever.