Intex España Reviews 

I bought a robot poolcleaner zx500R, after using it 5 x ( 6 weeks old) it stopped working. Customer service from Intex Spain is non existing! I have fillet out the guarantee form 3 times, contacted them by whattsapp and email. But never a reply.Whatssapp keep mentioning it is transfired to an agent but 3 weeks on no agent replied. The shop I bought ir from sends me back to Intex. So now I have informed Intex they have 7 days to resolve the problem because after the 7 days I will fill out the hoja de la reclamacion and go to Omic.
UPDATE Oct 23, 2026
It helped, Intex contacted me to say that they would come and pick up the poolcleaner at our address, the did, but not at our address. We were in a shop where you can send parcels all over the world and the manager said; ‘I received a pick up request from Intex for you’ I could not believe it but he showed it in his computer. There was my details, he said bring the parcel here. So without contacting us to change the venue for the pick up. If we were not in that dhop and the manager recognised my name we would have never known. And in the email we received concerning this pick up it was mentioned that they would do 2 atempts to pick the parcel up, that same day or the next day. If they had done their 2 attemps and were not succesfull it would have been cancelled altogether. TO BE CONTINUED…..

Bought the most expensive pool package they sell. They shipped it to my address in the Azores. Now I need replacement electrodes for my salt chlorinator. Now they tell me they do not ship to the Azores. This is terrible as I need these electrodes in order to use my pool. This is unacceptable customer support.

Paid for a swimming pool and cleaner only the cleaner arrived customer service is terrible i have to wait they are only quick to take money. Had a discount code which was wrong calculated in the system you have to fill in a complaint the only answer you get ticket closed. We call this scamming

Very poor quality pool. The liner developed multiple holes after just one year. The company refused to take responsibility and doesn't even offer replacement liners. Their customer support is practically nonexistent. Instead of helping customers repair their pools, they try to push them into buying an entirely new one. I strongly recommend buying from another brand.

I made a order on the 17-06 (
1094553) and they teel you that the order arrive in 48h. Today is the 23-06, and the order is in preparation (6 days an NO uptades). Im trying all the ways to talk to someone, and the chat, the whatsapp, is only AI and they dont tell any news about my problem. Dont recomend at all.

If you have a choice I would advice to look for something else. It is absolute rip off. Return is kind of does not exist, customer service lies about prices for return. I had most terrible experience and definitely cannot advice this company. That was a complete mistake and money loss in a try t exchange the product.