We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
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First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
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Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
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Company details
- #49 of 51 best companies in Manufacturer
- #2 of 2 best companies in Outdoor Swimming Pool
- #5 of 5 best companies in Spa
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I'm chronically ill and disabled I… won't be doing business with Intex anymore
I'm chronically ill and disabled I bought an Intex pool for physical therapy at home because I am homebound. In text sent me a pool with a hole in it and they refuse to replace it or refund my money unless I drain the pool dry it fold it back up and cram it back into its tiny little box and all it to UPS all by myself. Customer service representatives are incredibly rude and dismissive and non-concerned. Update Dash I see your response and it is useless to me as I'm still required to do this physical labor just to get my money back for a piece of garbage that you sold me
March 31, 2026
Unprompted review
Reply from Intex - North America
I am deeply saddened to hear about the physical and emotional toll this situation has taken on you.
It is heartbreaking that a product meant to help with your therapy has instead caused such immense stress and physical burden. We clearly failed to account for your specific needs, and being met with dismissive or rude behavior when you are already dealing with a health struggle is completely unacceptable. No one should be expected to perform strenuous tasks that ignore their physical limitations just to receive a fair resolution.
I want to thank you sincerely for your willingness to share this painful experience. Your voice is a critical reminder of why we must lead with more compassion, and your feedback is essential as we work to improve how we support every member of our community.
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Queen air mattress with headboard disappointing
I bought the queen air mattress with headboard for use in my husband’s assisted living facility when family comes to visit and stay overnight. The 2nd time he used it, it went flat. When I called customer service, they wanted me to troubleshoot it for them and find where it’s leaking and patch it. I explained my husband’s situation and that he’s severely handicapped and won’t be able to do what they were asking. And why should he? If it leaks, it’s on the company to replace it! After several minutes of going back & forth and them insisting I troubleshoot the leak, I finally said “that’s not going to happen!, my husband is in no condition to do what you’re asking”, they finally acquiesced and said they’d send a replacement. The replacement just came. I’m hoping the new one holds up better than the first one. Based on the reviews though I’m not too confident it will.
February 12, 2026
Unprompted review
Reply from Intex - North America
I am truly sorry for the stress and difficulty you faced while trying to get help with your mattress.
It is clear we failed to show proper empathy for your husband’s situation, and I apologize that you had to push back just to receive the support you deserved. You are absolutely right that a product failing on its second use should be handled without putting the burden of repair on you or your husband. I am glad the replacement has finally arrived, and I sincerely hope it provides the comfort and reliability your family needs during those overnight visits.
We are very grateful for your candor regarding this experience. Hearing directly about where we fell short helps us better train our team to handle sensitive situations with more care and flexibility.
Incredibly low quality service and potential scammers
I’m not sure if this is a joke. I reached out to this company because I was still under warranty. They sent me the wrong bed, a cheaper one, which deflated the first night I used it. When I contacted them, instead of doing a replacement, they asked me to cut a piece of the bed and take a photo of it. I’m not sure if I’m in a circus. The online support person talked to me like I was an idiot, spending 30 minutes asking me to take a photo of the box and send it to them, because otherwise they would never be able to figure out what happened with my replacement. And now they sent me this link to share my experience. Oh yes, here it is.
UPD: And they should stop using AI-generated responses. It is both unprofessional and ironic that instead of resolving the issue, they keep sending convoluted, pseudo-caring messages that do nothing to address the problem. They keep insisting by email that I need to photograph the box and cut the mattress to get a replacement. What a circus.
March 25, 2026
Unprompted review
Reply from Intex - North America
Elena, I am so incredibly sorry to hear about the frustration and disrespect you experienced while trying to use your warranty.
It sounds like a total nightmare to receive the wrong item only for it to fail immediately, and being treated poorly by our support staff is completely unacceptable. While asking for a cutout photo is a part of our process to finalize a warranty claim, there is no excuse for the conversation to feel condescending or for you to feel like you are being run in circles. We clearly dropped the ball on both your replacement and the way we spoke to you.
We truly appreciate you being so open about these failures. Your honest feedback is the only way we can pinpoint where our service is breaking down and work to make it better for everyone.
Quick, Easy warranty replacement process
Pretty easy to work with the staff on the phone, which is how I initiated my warranty claim for a slightly bent U Shape Support bracket. That generated a claim form for me to share Proof of Purchase and the rest went very quickly and easy. Had replacement part in my hands in less than 3 business days. Thanks Intex support team, great job!
March 20, 2026
Unprompted review
Reply from Intex - North America
It is great to hear that we could get that replacement bracket to you so quickly!
I am happy to know that our team made the warranty process straightforward for you and that the claim form was easy to manage. Getting your parts in less than three days is exactly the kind of speed we aim for.
We appreciate you sharing your experience and hope you enjoy the rest of your day!
Great product service
Intex handled my service issue quickly and with ease. I choose to buy Intex products over some other off brands because I know they will stand behind their products.
March 16, 2026
Unprompted review
Reply from Intex - North America
Hi Julie. It is so encouraging to read your comments and see that we lived up to your expectations.
I am glad our team resolved your issue quickly and with such ease. We work hard to ensure that choosing our brand over others feels like a smart investment, and hearing that you trust us to stand behind our products means a lot to the entire staff.
We look forward to seeing you around for a long time to come.
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I bought the easy set 15x48 through…
I bought the easy set 15x48 through amazon and somewhere somehow right out of the box it had a teeny tiny air leak in the ring. I took a chance and called Intex and they were awesome and made it right by sending me a new pool in less than 2 weeks. Thank you so very much.
March 12, 2026
Unprompted review
Reply from Intex - North America
Hello! It is so wonderful to hear that we could get your summer back on track quickly.
Dealing with a leak right out of the box is definitely a frustrating way to start, and I am glad our team was able to step in and make it right so efficiently. We truly appreciate you taking a chance on us and reaching out. Knowing that your new 15x48 Easy Set pool arrived in less than two weeks makes us all very happy.
Enjoy the water and have a fantastic season!
Customer Service was very helpful and…
Customer Service was very helpful and patient as I gathered the information needed. The Replacement was approved in a day and the motor shipped out the next. Very quick and great experience. Thank you
March 23, 2026
Unprompted review
Reply from Intex - North America
Hi! It is so wonderful to hear that we could help you get your motor replaced so quickly.
We know it can take a moment to gather all the details for a claim, so I am glad our team was patient and helpful throughout the process. Getting that approval in a day and seeing the part ship out the very next morning is exactly the kind of speed we aim for.
We truly appreciate you sharing your experience and hope you enjoy getting everything back up and running!
All my experience with Intex have been…
All my experience with Intex have been excellent. Purchased pool used n as things broke they helped me at every turn to keep me pool a fun place for my family n friends to gather
March 29, 2026
Unprompted review
Reply from Intex - North America
Hi George! It is so heartening to hear that we could help keep your pool ready for those fun gatherings with your family and friends.
Maintaining a pool can be a lot of work, especially when starting with one that was previously owned. We are glad our team was able to support you through those repairs and help you get the most out of every season. Supporting our community at every turn is exactly what we aim for.
We appreciate you being part of the family and wish you many more great memories in the water!
Warranty replacement experience
Overall, the product that I bought (the Dura Air-Deluxe Air Mattress) is a pretty nice product. I really like the integrated air compressor, and that it comes with a tote for easy packaging and travel. However, mine broke prematurely die to wear and I needed a replacement. I was able to get a warranty replacement in less than three weeks time after contact, although I did have to render the old mattress unusable as part of the warranty approval process. I believe it's a good product overall, and the customer service was helpful in getting my claim approved.
March 10, 2026
Unprompted review
Reply from Intex - North America
Hello! We are happy to hear you are enjoying the built in compressor and the convenience of the travel tote for your air mattress.
It is disappointing that the original unit wore out sooner than expected, but I am glad our team could assist with your warranty and get a replacement to you in under three weeks. While I know having to disable the old mattress is a bit of a process, we appreciate you working with us to get the claim approved.
We truly value your honest perspective on both the product and our service as it helps us build better experiences for everyone.
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I purchased an above ground pool
I purchased an above ground pool. The liner had a pinhole leak in it. I contacted Intex. They made it so easy and one week later I received a new liner!! They are a great company!!!
March 21, 2026
Unprompted review
Reply from Intex - North America
Hello! We are so glad we could help you get back to enjoying your pool quickly.
It is definitely a bummer to find a leak right at the start, but I am happy our team made the replacement process smooth for you. Getting that new liner to your door within a week is exactly the kind of support we strive to provide.
We really appreciate you sharing this experience and look forward to you having a great season in the water!
10 yrs no issues, I love it!!
The pool is looking and functioning perfectly after 10 yrs this is second 9x18 I've had. Last one was only replaced after 15 yrs because we moved and didn't want to take it down when house sold. Customer service is very helpful and knowledgeable about products. I highly recommend their pools
March 29, 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so wonderful to hear from a long time member of our community.
Ten years is an incredible run, and we are thrilled to know your 9x18 pool is still the highlight of your backyard. Moving is stressful enough without trying to pack up a pool, so we certainly don't blame you for starting fresh at the new house! Our team takes a lot of pride in knowing the ins and outs of our products, and I will be sure to pass along your kind words to the customer service department.
We are so grateful for your loyalty and your recommendation!
Replacement with warranty
We had two twin size Intex 67765ED Dura-Beam Deluxe Comfort-Plush Mid-Rise Air Mattresses that began leaking air within 6 months of purchase. We could not find any holes and they would deflate even without someone sleeping on them. We reached out to Intex and they replaced both since they were within the 1 year warranty period. The process was fairly simple. The new air beds were used for the first time last night and held the air without any issues.
March 20, 2026
Unprompted review
Reply from Intex - North America
Hi Leslie! It is so good to hear that your new air beds held up perfectly last night. I am sorry that those original mattresses started losing air so soon after you got them, as that certainly is not the quality we want for your home. I am glad our team could step in and make the warranty replacement process simple for you so you could get back to a good night of sleep. Thank you for being so open about the issues you faced, as hearing about these specific situations is a huge help in our mission to provide more reliable products for all our customers.
Electrode replacement
The electrodes in our new salt / chlorine generator were bad. Customer service started a claim for me and the new electrodes shipped out the next day. These work great and we’re grateful for the easy process.
March 16, 2026
Unprompted review
Reply from Intex - North America
Heather, I am so glad to hear that we were able to get those electrodes replaced for you so quickly. It is never ideal when a new part for your generator doesn't work as expected, but I am happy that our team made the claim process easy and got the new ones shipped out the very next day. Knowing that your system is now working great is exactly what we like to hear. Enjoy your pool and thank you for sharing your experience with us!
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Great Customer Service!
I had some issues with the online form; it was sent back a couple of times because the files I uploaded weren’t displaying correctly. But submitting the form and trying it three times let me easily open a ticket once I called in. The operator easily found my three contact forms and could pinpoint the issue. She opened my claim, walked me through the process, and then said, " Look out for emails regarding my claim. The process was fast after my claim was approved! They didn’t have the exact bed I needed replaced, but they offered me an alternative that was set to deliver in no time. Thank you, Intex, for the wonderful customer service and easy process for filing a claim over the phone. I would only say to please fix the contact form if you can!!
March 13, 2026
Unprompted review
Reply from Intex - North America
Hello Emerald! It is so wonderful to hear that our team was able to turn your experience around and get your claim moving quickly once you got on the phone. We truly appreciate your patience with those initial hiccups on the website. I want you to know that I have shared your specific feedback about the file uploads with our technical team so we can make that online form much smoother for everyone. It is great that we could find a solid alternative bed to get you back to being comfortable as soon as possible. Thank you for being so honest about the trouble you faced, as your detailed feedback is exactly what helps us pinpoint where we need to do better for our customers.
We needed a vertical pole for our 18ft…
We needed a vertical pole for our 18ft swimming pool, we ordered 2, service was great and professional new what we wanted great price and got it delivered right to our door without any problems.
February 27, 2026
Unprompted review
Reply from Intex - North America
Hi there Tim! It is so good to hear that we could help you get those vertical poles for your 18ft pool. We are glad our team was able to pinpoint exactly what you needed and get those delivered right to your door without any hassle. Knowing you enjoyed the professional service and the price makes our day. Thank you for sharing your experience!
Heater goes out every 6 Months $600. Replacement
The number one thing with my six person hot tub from Intex that I really hate is that the heater goes out is the first thing. That being said you can’t buy just the heater, they make you purchased the entire control system. Who wants to spend $600 every six months for a new powerhead? It’s a little scamming if you ask me.
March 25, 2026
Unprompted review
Reply from Intex - North America
I am truly sorry that you are dealing with a failing heater after only six months. It is completely understandable why you would feel frustrated by the cost of a full control system when you only need one specific part. We want our products to provide relaxation, not a financial burden, so hearing about this repeat issue is very concerning to our team.
We really appreciate you being so open about your experience and the costs involved. Sharing your honest perspective like this is the only way we can identify where our current replacement options are falling short for our customers.
Hi I had a leak issue with my intex…
Hi I had a leak issue with my intex spa. After contacting them and explaining the issue we determined it was a manufacturer error. They were wonderful and sent me a new tub which arrived very promptly. The customer service representative was very informative and lovely to deal with. I would recommend intex anytime the product is good and customer service goes above and beyond.
March 5, 2026
Unprompted review
Reply from Intex - North America
It is so good to know we could get a replacement tub out to you quickly after that leak issue. We know how much of a letdown a manufacturing error can be when you are looking forward to relaxing in your spa, so I am glad our team was able to turn that around for you.
Thank you for the kind words about our specialist and for recommending us to others. We are lucky to have you as a customer.
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called intex and had zero issues with…
called intex and had zero issues with my warranty replacement part on my salt water system. after the warranty issues were handled, the specialist on the phone gave me a code for a 10 percent discount on a new liner as mine is out of warranty by 3 years. I will always buy intex pools as they are well built and customer service is exceptional.
March 5, 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear our team took such good care of you. I am glad we could quickly resolve the warranty issue with your salt water system and provide that discount code for your new liner. We truly appreciate your loyalty and your kind words about our pool quality.
Great Intex Pool and Spa
We have an Intex Pool and Spa, both have been very durable. I have reordered new pumps for both since and delivery has always been timely.
March 25, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that both your pool and your spa have been holding up so well over the years. We take a lot of pride in making sure our products are durable enough for plenty of family fun, so your feedback really means a lot to us. I am also glad to know that your replacement pumps arrived right on schedule.
We appreciate you being such a loyal part of the Intex family.
I always get excellent customer…
I always get excellent customer service. But this last time I ordered a part for a pump I realized I did not need and I could not return it due to another item being on the order. This is what I was told on the phone. I just kept it as an extra part. In the future you should be able to return an item even is it is with other items on the order. This was sometime the end of Jan. or beginning of Feb.
February 10, 2026
Unprompted review
Reply from Intex - North America
I am sorry you were unable to return that specific pump part because it was bundled with other items. That sounds like a frustrating experience, and I appreciate you hanging onto it as a spare in the meantime. Your suggestion to allow individual returns within a larger order is great feedback that I will share with our team. We truly value your candor here, as hearing about these hurdles is exactly how we pinpoint what needs to change in our process.
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