Intoxalock Reviews 

Lissa was extremely helpful and was very respectful. I couldn't thank her enough for all of her help.

DO NOT choose Intoxalock as your IID provider. Based on my experience, their customer service is terrible, and getting help beyond the call center has been a constant struggle.

**I pay about $200 a month with service fees, far more than the price sales quoted me.** That does not include lockout fees. I’ve blown into the device before the countdown ended and still received a lockout and a charge. I believe the equipment is faulty, yet I’m told I have to pay to have it inspected.

**They have refused to let me remove my debit card from my account or turn off autopay, even after I explicitly requested both. I do not want them automatically charging my card, and they will not let me stop it.** This is a serious concern, especially when I’m disputing charges and cannot get someone to resolve them. I intend to report this to the Massachusetts Attorney General’s Office.

A few representatives have been helpful, but many have been rude and refused to connect me with second-tier support for problems the call center cannot resolve. I’ve also had representatives claim to be supervisors or second-tier support when I had reason to believe they were not. I’ve been hung up on more times than I can count.

I requested my device logs over a week ago and still haven’t received them. **I need those records for a hearing.** When I asked for expedited delivery because they had not fulfilled my original request, I was told to wait another two business days, which would put me past my hearing date. I explained the urgency, asked for second-tier support, and was hung up on again.

This has cost me money, time, and unnecessary stress. I should not have to fight this hard to get my own records, dispute charges, stop automatic payments, or speak with someone who can actually help. **I would not recommend Intoxalock.** When I asked for a reference number I was told that they do not provide reference numbers for their calls.

They were helpful explanatory worked with my needs

Very nice on phone! Felt very comfortable

Very informative and straight to the point

Long time getting someone one the phone and a glitchy device that had to be reinstalled

From the start I was given the information I needed. There wasn't any fluff (suggestive sales/pressure to buy), just the stuff you need to know and what they offer. I would recommend the company to anyone else going through a similar situation.

Very kind and helpful

The gentleman I talked to was phenomenal. He really took his time, and we're going through a pretty tough time as people. He didn't treat me as a number, went above and beyond, and I'm sure you can have the call reviewed.

Please let him know that not only did he know his stuff, but he knew it. I really appreciated his customer service and servant leadership. He's a special one. Please keep him.

Meem Hak was very professional, made the install process very easy for me and was quick in getting the information i needed and scheduling process. thanks!

Great service was very smooth and detailed, even help me get connected with a insurance company that help me save money

Easy and I appreciate the free installation. Thanks!

Not likely. Crooks.

They had the wroing address on my certification.

James the installation technician was fast and extremely helpful with the information and usage of the equipment.

Patrick is a great customer service rep! He was so helpful with all the information, the process, he made it easy and understandable, and stayed on top of important tasks. I appreciate him working with me to get this done.

Got through right away on the phone, representative spoke English, very kind, no hassle, answered all my questions

Noelle was excellent and very helpful.

Very nice polite person assisted me getting interlock started. Even set up my appointment to get put in my car. Not as much as I've been told