Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
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Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
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Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
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Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
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20 years sober
20 years sober. Nothing but problems with this company's equipment. I've been stranded with device malfunctions so many times it's not funny. In a year of having this company's equipment I've spent 5 months not being able to drive due to no fault of my own yet still charged the fee's as if I was able to drive. DO NOT CHOOSE THIS COMPANY FOR IID. Fraudulent company with Fraudulent practices. Device ruins car battery's and will get you re suspended due to no fault of your own. They do not stand by they're equipment or customers. It's a sham to keep you non compliant and stuck using they're equipment. If stuck using this company take pictures and videos of everything that happens with your machine. It's the only way to protect yourself as they're goal is to keep you suspended and stuck with they're machine. Customer service is bar none the worst I've ever experienced in my time on this earth.
**edit---- your deeply sorry yet your doing nothing to stand by your customer that is now unjustly suspended due to your faulty equipment? Also no mention of returning any of the 5 months of payments for time I wasn't able to drive due to your machine malfunctions that were already proven to be the cause of the suspension you never bothered to tell the secretary of state about was on your end and you intoxilock had to pay the service center to fix the problem ? If your deeply sorry stand up for your paying customer that's 20 years sober and should have no issues with your equipment. I have 4k camera footage your machine messed up and I did nothing wrong.
October 7, 2026
Unprompted review
Reply from Intoxalock
David Carr,
We are deeply sorry to hear about your extremely frustrating experience with our equipment.
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Step by step process.
October 16, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Everything was resolved in a wonderful…
Everything was resolved in a wonderful manner
October 28, 2026
Unprompted review
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Karla was super helpful throughout the…
Karla was super helpful throughout the whole process
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
My guy was amazing
My guy was amazing. He persuaded me right away. Excellent customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
The call taker was very informative.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Colleen Street is awesome.
If I could give her 10 stars I would. Colleen Street was amazing. Very helpful and really made this unfortunate situation I am going through a lot easier to deal with.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Joe Villalobos customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
The person that I spoke to answered all…
The person that I spoke to answered all of my questions. Did a very good job at explaining the process.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Joanna Terrazas was very patient
Joanna Terrazas was very patient, kind and very helpful. She has great customer service and helped me with everything I needed help with.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Chris was super nice and went the extra…
Chris was super nice and went the extra mile to save me money. Thank you!!!
October 28, 2026
Reply from Intoxalock
Ailea,
We are so pleased to hear that our team member was incredibly kind and went out of his way to help you save money. We truly appreciate you taking the time to share your wonderful feedback with us!
Good customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our service.
Reply from Intoxalock
MAX MARTIN,
We are so pleased to hear that our team member was very helpful during your experience. We truly appreciate your positive feedback and 5-star rating!
Thank you for your help.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our helpful service.
Very informative and answered all my…
Very informative and answered all my questions and found a rebate as well
October 28, 2026
Reply from Intoxalock
Kimberly Casario,
We are so pleased to hear that our team was able to provide informative assistance, answer all of your questions, and help find a rebate for you. We truly appreciate you taking the time to share this wonderful feedback!
Reply from Intoxalock
Jack Brannigan,
We are so pleased to hear that our team could provide you with compassionate support and excellent care during such a challenging moment. We truly appreciate you taking the time to share your meaningful feedback with us.
Had a discrepancy over my account
Had a discrepancy over my account, which resulted in me giving a one star rating previously. The company handled my concern with the utmost professionalism and courtesy. That's all you can expect as a customer, thus I am happy to give Intoxalock a 5 star rating.
October 12, 2026
Unprompted review
Reply from Intoxalock
We appreciate you sharing your updated experience. We're happy to hear that your issue was resolved and that you were satisfied with the service you received. Thank you for your feedback.
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