After subscribing to Louie Navellier Growth Investor newsletter online for years, now IVP will not allow me to do so. IPM customer service wants me to complete the renewal by phone. This is simply po... See more
Company replied
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The lack the ability to say the whole picture and spit out opinions instead of facts. The manipulate investors to sway away from certain stocks for their own personal gain. Unbelievable. Hard to find... See more
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Ive tried a lot of subscriptions and I keep coming back to Louis’s portfolios and like his podcasts, very informative and keeps me calm when the market is taking profits. I’m making money here at Inv... See more
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too many repetitive sales emails, 3 or 4 A DAY allways asking for more money and hour long interviews to sign up for more offers, even asking to sign up for something we already subscribed to... See more
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Company details
Written by the company
InvestorPlace provides millions of investors with insightful articles, free stock picks and stock market news.
Contact info
1125 N. Charles St., 21201, Baltimore, United States
- 800-219-8592
- Feedback@InvestorPlace.com
- investorplace.com
3.1
Average
825 reviews
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My issue was Solved
My issue was taken care of very quickly. Great service.
January 23, 2024
Unprompted review
Reply from InvestorPlace
Thank you for the 5-star rating! We're glad we could meet your expectations.
Phone Cust. service plus. Corp. book keeping, not so much.
Phone customer service did a great job. Investor Place overall a little less so. I contacted customer service to notify of a credit card # change to address billing for 2/6/2024. It was then I was informed to ignore that email in that the program had changed name and that new billing date is actually 3/31/2024. Additionally, IP's physical address had changed from Rockville, MD to Baltimore MD. I've subscribed to several services from Investor Place starting in 2019. I know most everything is on the internet, which is what prompted my address question to cust.serv. since Rockville, MD was programed in phone. Brick & Mortar addresses seem to be less & less important in daily use, but they continue to be important to legal and newsworthy events.
January 23, 2024
Unprompted review
Reply from InvestorPlace
We appreciate you taking the time to share your thoughts and apologize for any confusion caused by our communications. We continue to make improvements to our processes and feedback like yours helps guide us with creating a better user experience.
Good customer service
The customer service rep helped me find on your web page the clip that I wanted. There was a fairly long wait time, but I got the help that I needed.
January 19, 2024
Unprompted review
Reply from InvestorPlace
We greatly appreciate your 5-star review and we're delighted that our team contributed to your positive experience!
Your Agent Vianna I believe her name is…
Your Agent Vianna I believe her name is (Spelling?) was Extremely Helpful, Polite, and Efficient. She made me feel very Comfortable and answered all My Questions in A Very Professional Way!! Sincerely Gloria Staniforth
January 20, 2024
Unprompted review
Reply from InvestorPlace
Thank you for taking the time to leave us a 5-star review! It's fantastic to know that Vienna made a positive impact on your experience and we will be sure to share your feedback with her and her team!
The tech was very knowledgeable.
January 19, 2024
Unprompted review
Reply from InvestorPlace
Thank you for your 5-star review! We appreciate your positive feedback and are pleased to have met your expectations and we look forward to serving you again!
Great Service
The customer service representative was a pleasure to speak with and very helpful regarding resolving an issue on my account.
January 19, 2024
Unprompted review
Reply from InvestorPlace
Thank you for this wonderful 5-star review! We appreciate you taking the time to let us know that you had a great experience!
Excellent response to my request!!
January 19, 2024
Unprompted review
Reply from InvestorPlace
Thank you for taking the time to leave us a 5-star review! We are thrilled that you had such a good experience!
To The Point
My situation was handled without any complications in a professional matter. There was no deviation from the subject that I needed taken care of and done quickly.
Job well done.
January 19, 2024
Unprompted review
Reply from InvestorPlace
Your 5-star review is truly appreciated! We're excited to learn about your positive experience and are grateful for your support!
Friendly customer service lady.
The lady I spoke with was very friendly and explained my situation to me clearly.
January 19, 2024
Unprompted review
Reply from InvestorPlace
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience!
Spoke with Vienna today and she was…
Spoke with Vienna today and she was very helpful. I asked that my auto renew for Investor Place be cancelled because I did not see any value in that subscription. She immediately cancelled it and refundd the current year subscription price becasue told her that I had not used it. Outstanding. Thanks, I appreciate that.
January 18, 2024
Unprompted review
Reply from InvestorPlace
Your 5-star review is the highlight of our day! Knowing that Vienna made a positive impact on your experience is truly rewarding. We'll make sure that she receives the recognition she deserves!
Excellent Customer Support!
January 18, 2024
Unprompted review
Reply from InvestorPlace
Thank you for the glowing 5-star review! We appreciate your kind words and are glad to have met your expectations!
Very kind
Very kind, helpful and professional service representative
January 17, 2024
Unprompted review
Reply from InvestorPlace
Your 5-star review made our day! We're delighted that you had a great experience, and we appreciate your support!
After paying about $20,000 for…
After paying about $20,000 for Services, my account was shut off for an unknown reason. I approved the payment of $800 with the sales rep to charge my credit card and next thing I know my service has been down for a month or so. I would have been nice to know that I needed to approve this a second time, or at the very least, that my service was being shut off. Not a good look for Investor Place.
Customer Service representative was wonderful fixing the issues and getting me back up.
January 18, 2024
Unprompted review
Reply from InvestorPlace
Thank you for sharing your experience, David! We are very sorry to hear that your subscription was inactive for a period of time. We typically send out automated reminders of payments and apologize if those did not make it to your inbox. It looks like Vienna was able to activate your subscription and assist you with getting logged in, but if you have any other questions or issues accessing your account in the future, please do not hesitate to reach out to us at (800) 219-8592 or feedback@investorplace.com so that our team assist.
Andy listened to my problem without…
Andy listened to my problem without interrupting or jumping to conclusions, researched the issue, fixed it in the background and got back on the line with a completed fix. Then Andy stayed on the phone to ensure the fix worked on my end.
Thank you
January 17, 2024
Unprompted review
Reply from InvestorPlace
Thank you for the amazing 5-star review! We're overjoyed that you had a great experience, and Andy will be excited to learn about the positive impact that she had on your interaction with us!
My questions were answered in a short…Solved my immediate issue in a timely fashion
My questions were answered in a short picture explaiation of the process I should use to access a given document I could not find.
January 17, 2024
Unprompted review
Reply from InvestorPlace
Thank you for your 5-star review! We appreciate your positive feedback and are pleased to have met your expectations. Your support means a lot to us, and we look forward to serving you again!
Excellent Customer Service Assistance
Joe was extremely helpful and his information beneficial.
He helped me navigate using my credits toward Premier Memberships in all three programs of interest.
Thank you.
January 16, 2024
Unprompted review
Reply from InvestorPlace
Your 5-star review made our day! We're grateful for your feedback and thrilled that Joe contributed to your positive experience. He will be honored to know his efforts are recognized!
Reply from InvestorPlace
We're grateful for your 5-star review! It's great to hear that you had a positive experience with us!
Very reassuring and easily resolved my…
Very reassuring and easily resolved my concerns.
January 12, 2024
Unprompted review
Reply from InvestorPlace
We appreciate your 5-star review! It's wonderful to hear about your satisfaction with our service and we're committed to maintaining the quality that earned us your positive feedback!
very friendly helpful explanations
January 12, 2024
Unprompted review
Reply from InvestorPlace
Thank you for taking the time to leave a 5-star review! We're glad to know that our service met your standards. Your feedback is important, and we're here to assist you whenever you need!
Very professional
Spoke with Vienna who dealt with my request perfectly and efficiently. I am all set up with multiple subscriptions to Investor Place now who come across as a very professional company. I look forward to testing their services.
January 12, 2024
Unprompted review
Reply from InvestorPlace
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience. Our team, especially Vienna, will appreciate your acknowledgment of their efforts in making your experience memorable!
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